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Domino: The Simplest Way to Inspire Change
Domino: The Simplest Way to Inspire Change
by Nick Tasler
Edition: Hardcover
Price: $19.37
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2 of 2 people found the following review helpful
5.0 out of 5 stars The Real Tipping Point, November 8, 2015
I've followed NIck's work on decision making for several years now, and recently had the good fortune of seeing his world-class presentation skills. Nick's scholarship and writing style has always been excellent. With this book, there is a systematic view of how decisions lead to organizational change. The 90-Day Sprint and 90-Day Wait-list is a brilliant concept that I'm going to implement immediately. I also like the idea of a Drivers' Mindset and a Passengers' Mindset. The insight that inspiration comes from unexpected decisions is also helpful. There is plenty to mull over in this tightly written book. A good choice for leaders and change makers.

Toshiba CB35-B3330  13.3 Inch Chromebook (Intel Celeron, 2GB, 16GB SSD, Silver)
Toshiba CB35-B3330 13.3 Inch Chromebook (Intel Celeron, 2GB, 16GB SSD, Silver)
Price: $219.00
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3.0 out of 5 stars Three Stars, October 9, 2015
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All the screws on the back fell out, and it acts odd sometimes.

A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas
A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas
by Warren Berger
Edition: Hardcover
Price: $17.37
67 used & new from $13.23

1 of 1 people found the following review helpful
5.0 out of 5 stars Five Stars, October 9, 2015
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Best book on the theory and practice of inquiry as a tool for creativity and innovation.

Panasonic BK-3MCCA8BA Eneloop AA 2100 Cycle Ni-MH Pre-Charged Rechargeable Batteries (Pack of 8)
Panasonic BK-3MCCA8BA Eneloop AA 2100 Cycle Ni-MH Pre-Charged Rechargeable Batteries (Pack of 8)
Price: $19.99
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2 of 4 people found the following review helpful
1.0 out of 5 stars One Star, October 9, 2015
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Power drops like a rock.

Launch: An Internet Millionaire's Secret Formula To Sell Almost Anything Online, Build A Business You Love, And Live The Life Of Your Dreams
Launch: An Internet Millionaire's Secret Formula To Sell Almost Anything Online, Build A Business You Love, And Live The Life Of Your Dreams
by Jeff Walker
Edition: Paperback
Price: $10.28
69 used & new from $6.29

5 of 7 people found the following review helpful
1.0 out of 5 stars A Waste of Time and Money, May 12, 2015
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This is the first time the Amazon review system led me astray, so I'm suspicious about the five star reviews here. This is also my first one star review. This is a shallow get rich quick scheme designed to sell you on more training and progaganda. I threw the book in the trash.
Comment Comment (1) | Permalink | Most recent comment: May 16, 2015 10:14 AM PDT

Team of Rivals: The Political Genius of Abraham Lincoln
Team of Rivals: The Political Genius of Abraham Lincoln
by Doris Kearns Goodwin
Edition: Hardcover
Price: $27.03
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1 of 2 people found the following review helpful
5.0 out of 5 stars The Leader For The Times, July 24, 2013
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This is the best biography I've read to date. My colleague J Forrest told me this is the top book on leadership. My words that follow are more a report on Lincoln the leader than a critique of Doris Kearns Goodwin the author. That said, Goodwin has written a volume with the texture of a novel, filled with scenic details and perceptive insights into the complex interrelationships among Lincoln's family, friends, cabinet and generals. The 757 pages passed with ease. This is a great book.

Lincoln seems an improbable president. Born in poverty and confronted with multiple miseries, setbacks and failures, he came to reunite a divided nation. Using stealth and skill to engineer an upset Republican nomination, Lincoln persuaded the emotionally bruised rivals he bested (William Seward, Salmon Chase and Edward Bates) to take key cabinet positions after he won the election of 1860. He later placed Edwin Stanton, a man who humiliated Lincoln when he was an Illinois lawyer, into the key position of Secretary of War. These actions were misinterpreted by some Easterners as the folly of an inept Western rube, but in time the nation and his fractious cabinet came to see that Lincoln was the indispensable person.

Critics point out that Lincoln made political and military mistakes and openly displayed prejudice and racism during the Lincoln-Douglas debates in the 1850s. These counts are true. Lincoln also bent the truth at times. The author clearly idealizes Lincoln and gives short shrift to his faults. At the same time, a skilled historical biographer looks at a person within the context of their times and does not judge them through the lens of the current age. Additionally, all leaders make mistakes, particularly in times of crisis.

From what I read in this book, Lincoln seems to be a proto-pragmatists, the distinctive American philosophy that is well rendered in "The Metaphysical Club." Lincoln was able to balance Idealism with what could be done and what he knew at the time. As facts and conditions changed, Lincoln changed. His signature talent seemed to be an ability to learn, create and grow. His virtues were many, including: integrity, wisdom, empathy, forgiveness, friendliness, storytelling, logic and the long view.

The question of why Lincoln became such a great leader is the most intriguing issue in my mind. Team of Rivals gives hints. Overcoming traumatic early life can give some people the skills to deal with great difficulties later on, and Goodwin paints a bleak early life for Lincoln. He transformed himself through books, contemplation of higher ideals, work, friendship and humor. Lincoln's time as a lawyer riding the circuit seems important as well, providing experiences that displayed a full range of human nature. Lincoln's circuit riding days also put him in daily contact with the best and brightest in Illinois, attorneys he would argue against during the day and share stories, jokes and philosophies with at night. Lincoln abstained from tobacco and alcohol, indicating self control and independence of mind. The most interesting clue to his leadership ability was Lincoln's belief, contrary to the popular opinion of the times, that there is no afterlife, and that the only way a person can live on is through great deeds that earn the respect and memory of future generations. Lincoln sought a great struggle to give meaning and purpose to his life. The Civil War provided the great act he was seeking and it also ended his life. But Lincoln's memory lives on.

When I visited the Hart Senate Building in DC, a painting of Lincoln hung in then Senator Obama's reception area. History connects these two men. Team of Rivals also gives new meaning to my visits to Springfield, The Lincoln Memorial, Gettysburg, Jefferson's Monticello and the Southern White House in Richmond. The legacy of the Civil War still reverberates in American society and this book helps explain why.

Team Of Rivals is instructive and inspiring. It provides insight into America, democracy, politics, military strategy and the Civil War. Most of all Team Of Rivals illuminates the amazing leadership of Abraham Lincoln.

Here are some other biographical works I've enjoyed . . .

The Metaphysical Club: A Story of Ideas in America
Edison - A Biography
Bill & Dave: How Hewlett and Packard Built the World's Greatest Company
Andrew Carnegie

Start with Why: How Great Leaders Inspire Everyone to Take Action
Start with Why: How Great Leaders Inspire Everyone to Take Action
by Simon Sinek
Edition: Paperback
Price: $9.26
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0 of 1 people found the following review helpful
4.0 out of 5 stars WHY + HOW + WHAT = Simple & Catalytic, August 6, 2012
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Simon Sinek put evidence behind a simple and powerful model everyone can use; in particular, leaders, entrepreneurs, marketers and strategists. Three questions are implicitly asked:

-- WHY do you do what you do and why should anyone care?
-- HOW will you get there?
-- WHAT specifically will you do?

Employees, customers and other stakeholders become more focused and motivated when you start with "why." Yet most companies focus on "what."

Sinek's primary contribution is to tie this framework to brain structure. He explains that before embarking on any new course of action, the limbic brain wants to know the WHY; and only after "why" is settled do our higher functions look at HOW and WHAT. Essentially, our higher functions cannot logically compare all the attributes of a decision, so we default to emotion and then justify with facts.

WHY > HOW > WHAT aligns with the military model of OBJECTIVE > STRATEGY > TACTICS, which is standard fare at business schools. I believe the model in this book is more useful for strategy development because it is simple, inquisitive and non-combative.

The behavioral insight behind this model has significant implications for those who labor to craft vision, mission and value statements. Most often these statement are externally focused, intellectually minded and packed with abstract language. Mission statements seem to be tailored for board meetings and Wall Street, not employees or customers. Few are memorable.

Starting with why drills right down to intent and emotion, which connects with the human desire to find meaning and purpose. The case is made that people are more likely to buy products and follow leaders who are driven by a compelling why.

Senik argues that leadership charisma comes from nothing more than passion for a higher purpose. He also points out that leaders who are driven by "why" need to have partners who attend to "how." For example, Walt Disney had the vision and his brother Roy made it work. Same with Bill Gates and Paul Allen, Steve Jobs and Steve Wozniak, Martin Luther King and Ralph Abernathy, Warren Buffet and Charlie Munger.

Unfortunately, success tends to make companies focus on "what" at the expense of "why." Senik calls this the spit, and points to Walmart after Sam Walton, Starbucks after Howard Schultz, and growth problems at the Gap, Microsoft and Dell.

To me, WHY statements are inspiring, vivid and simple. Here are a few examples I like:

Google: "organize the world`s information and make it universally accessible and useful"
United States: "life, liberty and the pursuit of happiness"
Early Apple: "empower the individual to challenge the status quo"
LEGO: "invent the future of play"
Chipotle: "food with integrity"
Amazon: "be the earth's most customer-centric company"
Twitter: "To instantly connect people everywhere to what's most important to them."
Starbucks: "inspire and nurture the human spirit"
Skillshare: "transforming education by empowering teachers and democratizing learning"
Kickstarter: "worlds largest platform for creative projects"
Silk Road: "creating the finest employee experience"
Kahn Academy: "A free world-class education for anyone anywhere."
Costco: "quality goods and services at the lowest possible prices"
General Motors: "a car for every purse and purpose"

As a marketer, I work with some clients to focus on WHY rather than the traditional marketing focus on brand positioning. Not all companies or leaders can do this, but when they do, it is powerful.

In some ways, this book begin and ends with why. "How" and "what" are given short shrift, and perhaps that's all for the best, since these areas of inquiry are far more complex. At the same time, working through the how and what is where the hard work begins.

On the whole, "Start With Why" succeeds because it brings a useful model to the forefront and ties it to what we know about human behavior. The practical application could have been more clear, and the text rambles around too much.

For an excellent video overview, go online to watch Simon's TED talk.

Good to Great: Why Some Companies Make the Leap... and Others Don't
Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
Man's Search for Meaning
It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose

Explaining Social Behavior: More Nuts and Bolts for the Social Sciences
Explaining Social Behavior: More Nuts and Bolts for the Social Sciences
by Jon Elster
Edition: Paperback
Price: $33.82
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5 of 5 people found the following review helpful
5.0 out of 5 stars A Choice Book, May 29, 2012
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Jon Elster says, "Choice remains the core concept in the social sciences." In this book he proceeds to describe the complexity behind our many choices. If you are looking for a light, breezy read that simplifies human behavior, veer away from this one. But if you want a grand sweep of human behavior, this could be the ticket.

The pages work to synthesize psychology, sociology and neuroscience with folk wisdom and literature. It is refreshing that the author does not carry a chip on his shoulder like so many social scientists do, nor does he ape the language of hard science. One of his controversial arguments is that qualitative social science is actually more useful than quantitative social science. Yet at the same time he is a loyal reductionist.

One commonality that Explaining Social Behavior has with contemporary pop psychology is that it outlines emotion as being more central than logic. What the book does not do is reduce human emotion to simple axiomatic truths. Instead, Elster presents emotion as the messy business it really is.

Predicting social behavior is challenging since our emotions are guided by the context of situations, perceptual and cognitive limitations and the shifting circumstances and opportunities of each individual. The author says, "It is easier to change a persons' circumstances and opportunities than to change their minds." A key insight.

From this base of circumstances and opportunities leading to emotion, Elster suggests that we form desires and beliefs that lead to information gathering and action. This model of human behavior makes intuitive sense, and it is the closest thing to a central theory in the book. He calls this the desire-belief model.

As someone involved with both marketing and learning, I was eager to hear the author's take on motivation. In short, he sees motivation as a competing array of forces including the visceral and the rational, the shortsighted and farsighted, the selfish and altruistic . . . all amid wants to wishes that are subject to the desire-belief model.

Elster's views on motivation can be contrasted with the view of Daniel Pink in Drive, where Pink argues that people want autonomy, mastery and purpose. Of course, there are many other theories on motivation as well, from carrots and sticks to Theory X & Y. The authors ideas about motivation seem to align with mine -- in that there are many ways to motivate or be motivated; the challenge is fit the context of each situation.

I was particularly interested in Chapter 23 on Collective Belief Formation, Chapter 24 on Collective Action, Chapter 25 on Collective Decision Making, and Chapter 26 on Organizations and Institutions. Eichten shows how collective belief starts with a few individuals and gains steam through motivations ranging from self-interest to peer pressure, guilt, personal growth and the desire for raw adventure. Collective decision making is made through a combination of arguing, bargaining and voting.

Organizations are defined by their capacity for centralized decision making. These bodies may have members or employees, with rights governed by constitutions which need to balance power. Key organizational challenges include constructing proper incentives and aligning principals and agents with the needs of the organization.

This book is filled with insights into human nature and nurture. It is a great read. I found out about Explaining Social Behavior from a Twitter link with the favorite books of Nicolas Taleb. As with Taleb's book, The Black Swan, this book is filled with aphorisms, keen insights and clever turns of phrase. I leave you with some of my favorites:

* The good social scientist has to consistently think against oneself -- to make matters as difficult for oneself as one can.
* To excel at anything is to deviate, and deviation is the object of universal disapproval.
* The invention of game theory may come to be seen as the most important single advance of the social sciences in the twentieth century. Games illuminate the structure of the two central issues of social interaction -- cooperation and coordination.
* Behavior is often no more stable than the situations that shape it.
* It is simply not true that people are aggressive, impatient, extroverted, or talkative across the board.
* The ratio of fear of loss to the desire for gain is empirically about 2.5 to 1.
* Delay strategies might seem to hold out the best promise for dealing with emotion-based irrationality.
* To understand a work of art is to explain it in terms of the antecedent mental states of its creator.
* Whereas too much rationality can be unintelligible, irrationality can be perfectly intelligible.
* As misunderstandings are dissipated, felicity ensues; as ignorance is lifted, disaster occurs.
* If debates are held in public, the quality of argument will suffer. If they take place behind closed doors, arguing may degenerate into bargaining.
* Reciprocal altruism is not a plausible mechanism for generating cooperation in larger groups.
* Egoism, said Tocqueville, is "the rust of society." Similarly, is is often said that trust is "the lubricant of society."
* An autocratic government is unable to make itself unable to interfere.
* Rational choice theory is subjective through and through.
* The brain is a natural conspiracy theorist.
* All explanation is causal explanation.

The Black Swan
Status Anxiety
Man's Search for Meaning
The Metaphysical Club: A Story of Ideas in America

Here Comes Everybody: The Power of Organizing Without Organizations
Here Comes Everybody: The Power of Organizing Without Organizations
by Clay Shirky
Edition: Paperback
Price: $10.55
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5 of 5 people found the following review helpful
5.0 out of 5 stars Deep Thoughts on Social Media and The Internet, May 30, 2011
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The subtitle of this book is "Revolution doesn't happen when society adopts new technology, it happens when society adopts new behaviors." Nice tag line, and a good entry point into this penetrating examination of how the Internet and Social Media are transforming the world we live in. Shirky covers complex content with humility, humanity and skill.

Here Comes Everybody is a remarkable book. Shirky states that the Internet is the biggest disruptive force since the telephone, television, transistor and the birth control pill combined. I've heard others say the printing press, and a blog I read recently compared the Internet to the invention of alphabet. In any event, it's a watershed event.

In this book's well-edited pages Shirky says, "Philosophers sometimes make a distinction between difference in degree (more of the same) and difference in kind (something new)." Social Media and the Internet represent something new. He adds, "When society is changing, we want to know whether the change is good or bad, but that kind of judgment becomes meaningless with transformations this large."

Central to this book is Coase's theorem. Coase won a Nobel Prize studying the economic factors of production inside of firms, a radical departure from traditional macroeconomic focus. Coase looked at transaction costs within and between firms (Contracting, Cooperating, Control) as a key unit of economic study. What he found is that three transaction activities have historically required significant cost and energy:

1. Sharing
2. Cooperation
3. Collective Action

The Internet makes these activities much less expensive. Shirky sees the cost of sharing plummeting to zero, creating bargains for shoppers, and new challenges and opportunities for business. The Internet is also reducing the cost of categorization, digital reproduction and distribution. All of this is creating significant disruption for newspapers, advertisers, the post office, encyclopedias, the music industry, etc.

Shirky also sees disruption for attorneys, doctors, journalists, consultants and management professionals because of the readily available knowledge on the Internet. He says, "Professional self-conception and self-defense, so valuable in ordinary times, become a disadvantage in revolutionary ones, because professionals are always concerned with threats to the profession." And further, "Novices make mistakes from a lack of experience. They overestimate user fads, see revolution everywhere, and they make this kind of error a thousand times before they learn better. In times of revolution, though, the experienced among us make the opposite mistake. When a real, once-in-a-lifetime change comes along, we are at risk of regarding it as a fad"

Shirky sees cooperation as more difficult than sharing because it requires behavior synchronization -- and collective action harder still because it requires the commitment to the group and group governance, "or, put another way, rules for losing." He states that as a group grows arithmetically the complexity grows logarithmically. More people, more potential problems.

One potential solution to cooperation is shared awareness. He states that shared awareness in collective action has three levels: 1) When everybody knows something; 2) When somebody knows what everybody knows; 3) When everybody knows that everybody knows. For example, he talked about how radios transformed German Panzer tanks from military hardware into a new form of coordinated weapon, while the French saw tanks as accessories to infantry units. And today Internet apps are more pervasive and powerful than Walkie Talkies.

On a human level, Shirky shows how Social Media and the Internet is changing the way we interact, and how reciprocity, altruism, and even love are central in this new world. He even says that the Internet is making the physical world and relationships more important than ever. For these values to succeed, however, he states the need for social density and continuity, factors present in social media and in big cities. Shirky also tips his hat to Gladwell's work in the Tipping Point, which points to the value of mavens, connectors and salespeople (a hypothesis recently contested, however, through a research by Duncan J Watts PhD that indicates good ideas are actually the keys to memes going viral).

Following along on the human trail, Shirky explains Dunbar research indicating that human beings can only have about 150 meaningful relationships, and that the way these dense interrelationships interact can enhance or slow progress. Dunbar sets the stage for Metcalfe's Law, which says, "The value of the network grows with the square of its users" so when you double the size of the network, you quadruple the number of potential connections. Metcalfe's Law is the topped by David Reed's Law, which says that the value of the group actually grows exponentially since groups can splinter into numerous subgroups. As a category these theories are related to Power Laws, which include Zipps Law and the 80/20 Rule. All of this is seriously academic stuff, but when you think about it these theories explain the growth of Google, The Huffington Post and Facebook -- and why big established companies are valuable but have a hard time innovating.

Given the theoretical fixed limit of 150 meaningful human relationships, one of Shirky's solutions for the problem of Collective Action is to use connectors as ambassadors to different small groups. This is what cross-functional leaders and managers traditionally do, so it would be good to hear more about the behavioral nuances he sees. If you know of such work, send it to me @ideafood on Twitter.

This book has also made me curious about what new interpersonal behaviors this technology is creating and requiring on an individual level. How will the Internet, Social Media and Games lead to new behaviors at home work and school? What new behaviors are needed? He hints at this with his most recent book, Cognitive Surplus, which envisions could happen if people stopped watching mind-numbing TV and started doing things like write Wikipedia pages or Amazon book reviews.

And Here Comes Everybody does have interesting thoughts about business operations. Shirky says, "All businesses are media businesses, because whatever else they do, all businesses rely on managing information for two audiences -- employees and the world." He adds further, " In economic terms, capital is a store of wealth and assets; social capital is that store of behaviors and norms in any large group that lets its members support one another." Once old costs are shed, time and money can be applied to different things.

He also talks about innovation, with the value of networks as a foundation: "It's not how many people you know, it's how many kinds," and then he extols the advantages of cognitive diversity for innovation. At the same time, organizations have a difficult time innovating, because creative people are harder to manage, disruptive, and difficult to compensate, and they often don't scale well. And then there is the natural human tendency to destroy things, which Shirky believes is because destruction is easier than construction. As he says, "Anything that increases the cost of doing something reduces what gets done," and doing nothing is always easiest. The cherry on top is the personal interests and rivalries at play with regard to new ideas. Little wonder that Machiavelli advised against doing new things! Yet the world requires it more than ever.

One buried solution for innovation is simplicity. He says, "Communication tools don't become socially interesting until they become technologically boring." I love this line.

What Here Comes Everybody did not predict is that Twitter and Facebook would be used as tools to overthrow despots in Arab lands. Although Shirky did lay-out the theoretical groundwork for the multi-billion dollar valuations of Twitter, Facebook, LinkedIn, Groupon and Zenga. Now Flipboard and Zite are putting further pressure on traditional media. A lot has happened since this book came out three years ago in 2009.

It makes me wonder, "Where things will be three years from now in 2014?"

Maybe Clay Shirky will tell us on another book. In the meantime, here are some other books on the Internet worth reading:

Collective Intelligence: Mankind's Emerging World in Cyberspace (Helix Books)
The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition

The Chaos Scenario
The Chaos Scenario
by Bob Garfield
Edition: Paperback
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4.0 out of 5 stars Stimulating and Chaotic, March 21, 2011
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This review is from: The Chaos Scenario (Paperback)
I first came across media critic Bob Garfield in 2005 when I read his Ad Age essay, also titled "The Chaos Scenario. His argument was that mass media is dying and that the Internet will never become a mass medium -- resulting in a period of chaos for the media, brands, marketers, and advertisers. That's my abridged version. Garfield's essay can be Googled. It is prescient and compelling.

Version One of The Chaos Scenario changed my mind. I bought the premise, and moved deeper into cyberspace. As of this writing, in 2011, I believe we have entering the marketing chaos Mr. Garfield predicted. I've seen it first hand with my clients. Almost all of my marketing consulting work is now focused on the Internet.

The book "The Chaos Scenario" expands on Garfield's Ad Age essays and combines ideas from his blog, The Bobosphere. My criticism of the book is that it feels more like a collection of essays and blogposts than a coherent whole, but since his title hinges on the word "chaos," perhaps this ad hoc approach simply delivers on the brand promise. In the prologue Garfield does admit "writing a book about the digital world is like trying to sketch the Kentucky Derby."

Criticisms aside, this book is packed with useful perspectives and real world examples. Garfield persuasively expands his case that mass media is dying due to high overhead, new technologies that bypass commercials, audience fragmentation brought on my more choice, and steadily declining reach. And he points to the need for the transition from telling and selling to building relationships through the social capabilities of the Internet.

Garfield's recommended start is for brand managers to listen to what people are saying online. The book proceeds to show how the power of brand voice is shifting from the advertising overlords to individuals and groups. People trust ads less and rely on each other more through online search, blogposts, and reviews on Amazon, eBay, and social media. A study by Adidas and Electronic arts showed that 70% of ROI was attributable to customer-to-customer proliferation. So he sees listening and surveying this new landscape as a necessary first step.

The Chaos Scenario also provides many case studies of successful engagement on the Internet. LEGO and Dell have engaged online with customers to develop new products. Office Max succeeded with a fun and interactive promotion called Elf Yourself. succeeded in creating a virtual congregation. And along the way Barrack Obama was elected President of the United States partly due to the power of Social Media.

Not surprisingly, as a media critic, Garfield does an excellent job charting the dark side of the Internet. Starting with his own crusade against COMCAST, moving onto his experience with an Internet hater, and ending with sad stories of kid's being bullied into suicide, The Chaos Scenario provides pointed reminders that everything posted online is public and permanent. If people hate you or your brand and Google ranks nasty diatribes about you on the first page there is nothing you can do about it. As Garfield says, "Never mind what Andy Warhol said. In the future everybody will be slandered in perpetuity.'

The dark insight is balanced with a relatively positive assessment of the Internet's ultimate impact on journalism. While Garfield clearly predicts more gloom and doom for mass media, he sees the advantage of democratized journalism. "Now instead of thousands of reporters there are millions." (I heartily agree with the last insight by Garfield. My FlipBoard feed of my Twitter lists on the iPad has become one of my favorite news sources.)

What this book does not do, and what no book can do, is chart a clear course for marketers on this new road. For the first time since the advent of mass media, marketing is in a period of fundamental creativity and innovation. The power balance in marketing has shifted from the manufacturer, to the mass media, to the retailer, to you and I.

Engage, Revised and Updated: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web
The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition

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