19 of 21 people found the following review helpful
No warranty in the US
, October 16, 2013
Here is what Amazon.com customer service told me"I am the Team Lead for the A-to-z Guarantee Claims Department. I am responding to your email regarding order xxxxxxxxxx. While I understand your concerns, the A-to-z Guarantee only covers situations where the item is different than was advertised. I understand that you feel the item was different because it does not carry a valid U.S. warranty, however this is an international version cell phone. International version cell phones have international warranty through the country of origin. In this case, it appears the country of origin in South Africa.
In response to your question, yes, you will need to contact Samsung South Africa and work with them under the product warranty. The item does not carry U.S. warranty, nor was it advertised to carry U.S. warranty. In short, neither Amazon nor the seller ever represented the phone as having a U.S. based warranty as the phone is advertised as an international model.
We understand that you may not agree with the decision in this case, but we will not be able to assist you further. There will be no further response to your e-mail messages regarding this transaction.
We are hopeful you are capable of resolving your concerns with Samsung International.
Thank you for your interest in Amazon."