28 of 29 people found the following review helpful
Incompatible product difficult customer service
, September 6, 2011
This Easy Quick to set up product would not find the modem to which it was attached. The non toll free technical support line was too busy to talk to me and promised to call back (no estimate of when they would call, just hung up after taking my number). Two hours later I called again and got someone on the phone and a half hour later (after reboots, unplugs, downloads and uploads) he told me that a chip was not working correctly; ASUS's award winning service (a message I heard about extensively while on hold) could only replace the model in ten days and so recommended I go through Amazon.
Edited to add: My second modem did exactly the same; the tech finally concluded that my Comcast modem (a UBEE) must be responsible and that I should contact UBEE to find out how to get their modem to work with ASUS. This is a modem I recently obtained from Comcast and works just fine with my Netgear router. I am no more impressed with ASUS service than before. (And again, two calls to tech supports non toll free number, once a lengthy hold and disconnect and once a lengthy hold finally picked up)
Edited a second time to add: ASUS email support (guaranteed 48 hour turnaround) finally replied after 48 hours essentially stating that I might need a different router or modem. Another suggestion (from the COMCAST gurus) was to upgrade my cable to CAT6 but this did not work either.
Conclusion: This router does not work with the modem supplied by COMCAST and neither COMCAST, the modem make (UBEE) or ASUS seems to have much interest in fixing this.