10 of 11 people found the following review helpful
Worked ... but beware if for Xbox 360 Purchase
, December 6, 2011
I bought this warranty for my Xbox360 and Square Trade covered all the warranty costs, but they should have wrote how this warranty works.
When you buy a warranty on your Xbox360 from Square Trade, you are not getting a warranty from Square Trade. When you get your claim they will inform you that your product is being reviewed and a technician is looking at it, but Square Trade does not do the repair it themselves, they give it to a 3rd party. Specifically, the 3rd party is [...], a company that fixes all gaming systems.
My Xbox360 had the open tray/disc read error, I wrote to Square Trade telling them about my problem, they approved the claim and I sent in my Xbox360 to psr1 and they said they fixed it but they did not as it still had the open tray/no disc read error. Called up square trade who said there was a 90 day warranty on my fix from psr1 and this is where the service was really bad.
Square Trade never updated my claim and I had to call two more times, I finally got a representative who knew what he was talking about and corrected my problem, the original representative said I had a disk stuck in my drive? really?
The representative then filed my claim with psr1 who sent me out a box to ship it in, they sent it back within a week and my Xbox360 finally was fixed.
I looked at the invoices, for my $35 warranty, I believe Square Trade paid about $250 in costs, but $100 of these were psr1's fault because they incorrectly diagnosed my problem.
For covering costs I gave Square Trade a 5/5
Here's where they balked, on their customer service where I give 1/5 stars.
It is kind of false advertising, you don't send your system to Square Trade for repairs.
Getting it fixed the second time was a huge pain as it took multiple phone calls and a representative had to fix another's problem.
All in all, I gave them 6/10 (3/5 for non math geniuses) for this warranty, I would probably buy it again because gaming systems break too much.