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Feedback Needed: Kindle Fire Navigator Guide

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Showing 1-25 of 40 posts in this discussion
Initial post: Jan 31, 2012 10:58:36 AM PST
Last edited by the author on Feb 3, 2012 5:02:57 PM PST
A big thank you to everyone who has provided feedback!

I have edited this post to remove the link, as we are taking the Navigator offline as we make the next round of changes.

Kevin G.
Kindle Community Manager

Posted on Jan 31, 2012 11:28:06 AM PST
I love, love, love that guide- would be very helpful in making a purchase decision and for learning how to use the Fire. Great job!

Posted on Jan 31, 2012 3:01:03 PM PST
Joe Cool says:
it needs a guide on the keyboard with instructions on how to use the enter key, capitalization, switching between letter and symbols, etc for each Kindle

In reply to an earlier post on Jan 31, 2012 3:14:53 PM PST
I prefer the Navigator Guide. Trying to answer new users' questions on the Kindle Forum by referring them to videos has not worked out well.

With the Navigator Guide, we can copy and paste the answer and provide a direct link to the Guide for newbies.

While it has room for improvement, such as telling the user to "File a Ticket" once basic wifi troubleshooting steps have failed, it has great potential. The "File a Ticket" example should be changed to contact customer service, I imagine, together with a link.

Posted on Jan 31, 2012 8:05:32 PM PST
Last edited by the author on Feb 1, 2012 9:35:39 AM PST
Ansible says:
I personally do not like How To videos because I can usually read instructions before a video finishes loading. So I only looked at the Navigator Guide.

I like the concept of the Guide but it needs to be clear. For example, the instructions to turn it on say:
1. Press the Power Key.
2. Tap and hold, then slide to the left to unlock the screen are saying to first press, then tap and hold and slide the power KEY. First of all, you don't turn the Fire on using a Key ... it is a Button. And you don't press/hold/slide the Power Button.

Next, be careful not to spend space in the guide on the obvious, such as ... to go to Books, press Book. To buy a book, press Store...

I would like to see a section on how to manipulate the touch screen. I had to ask the forum how to zoom on a web page. It took me 2 weeks to learn about the Long Press.

I like the idea of the guide... with lots of pictures. You could include Show Me buttons so the reader can watch a video if they want if they can't follow the written instructions.

In reply to an earlier post on Jan 31, 2012 8:49:24 PM PST
Well my first though would be, this should have been done before the KF ever was made available. As for all the guides and videos you now decide to grant us, I have just spent 2 hours online trying to find out why I'm having so many problems with my KF, and I still have no answers. For example how come i don't get all my emails on my KF that i get on my laptop ? or Why does my battery on last 4 hours when I read a book ? Why is it so hard to plug in my charger ? I'm afraid that all the constant strugling to plug it in will break the conection and why does it not always charge even when I have it plugged in ? I'm also wondering about a different Email address that I have seen but never input ? So theres my input. Oh and I'm still trying to find the answers to all my ?

In reply to an earlier post on Feb 1, 2012 8:15:06 AM PST
Ansible says:
Ditto to Aleen's post (and questions). We definitely need a comprehensive troubleshooting guide and FAQs. The list of topics can be gleened from this forum and the Kindle forum. Some topics fall into the category of: Is This Normal? Some would be informational such as: What can I do to extend battery life? OR This feature is not currently available. A list of fixes and enhancements currently under development would alleviate a lot of user concerns... just knowing a fix is coming will cut down on the number of rants we see in the forums.

Posted on Feb 1, 2012 8:44:48 AM PST
Don Simon says:
The URL ( ) gives me a 404 err.

In reply to an earlier post on Feb 1, 2012 8:49:42 AM PST
TuxGirl says:
Im going to disagree that things like pressing book to go to books is obvious... I've seen enough people on this forum for whom things like that were not obvious...

In reply to an earlier post on Feb 1, 2012 8:53:12 AM PST
Bufo Calvin says:
I am also getting an error.

In reply to an earlier post on Feb 1, 2012 8:56:13 AM PST
TuxGirl says:
No idea on your email question, but if you create a thread elsewhere in this forum, we can look (unless you already tried that).

4 hours of charge seems low to me, but if your brightness is high, or your wifi connection is intermittent, it isn't unexpected.

I've never had trouble getting the fire to charge. Might want to check with cs on that one. My charger was tight for the first couple weeks, but fits perfectly now.

The other email address (ending with is to transfer files to your kindle and is set at There is info on how to use it in the user guide, I believe, and in various help pages.

In reply to an earlier post on Feb 1, 2012 9:34:04 AM PST
DeeDee says:
I'm having the same problems with mine. Very frustrating.Need help also. DHager

In reply to an earlier post on Feb 1, 2012 10:23:39 AM PST
TuxGirl says:
did you read my post?

In reply to an earlier post on Feb 1, 2012 10:52:30 AM PST
Please post your question in the forum.

Posted on Feb 1, 2012 11:10:31 AM PST
Don Simon says:
OK, the guide is working for me now, so I can give my 2 cents.

First off, fire whomever managed to build a site without supporting the back button of the browser; it's not 1995, this isn't rocket science. Having to use your in-page "back" button is really annoying and seems broken and amateur. Then fire them again, for not being able to write a webpage that adjusts to fit the size of the browser it is being displayed in.

It was completely not obvious to me that you can click on each numbered item in a list, to get to a new page. Now I get that the micro-sized little orange arrows should be labeled something like "next step", but I suspect 99% of people who use the guide will never see anything more than the first picture for a subject.

The "Use-ability(R)" is really stupid. Useability is a real word, that's been in use for far longer than any lame trademark you've registered, and that you'd spend money and time on trademarking a common phrase, instead of actually spending that time and money on improving the user experience, well it doesn't make you guys look very bright. More importantly, it's likely to lead to more confusion by end users.

The links in articles don't work in Firefox. You can right click on one, say copy link, and then open your own tab and manually paste the link in, but you just end up with the link for the guide. Again, makes it seem like a really amateur project.

Many of the guided instructions make poor assumptions about your environment. For example, under "Computer Connectivity/Transferring music ...", the instructions only apply to someone who has auto-play turned on.

It's better than the videos, but still has a long way to go.

Posted on Feb 1, 2012 11:29:23 AM PST
[Deleted by the author on Feb 1, 2012 2:43:42 PM PST]

In reply to an earlier post on Feb 1, 2012 12:25:10 PM PST
Bufo Calvin says:
First, thank you to Amazon for innovating and trying to provide more help, as always. :)


I viewed it on a computer in Google Chrome. There did seem to be a lot of white space (although I do like the reflection effect), and it could use more of a title to explain the purpose: "Get help with your Kindle Fire" rather than just "Amazon Kindle Fire". I presume that might be preliminary.

The first place I went was to the searchbox. It indicated that I could use Google voice search, which may be confusing on the Fire (although I haven't tested it there's likely the icon is unavailable).

I did find it odd to have a button that said "Search" that I never pressed. Once entering a search term (such as default) it found all the possible answers, but hitting either Enter or the search button did not take me to any of them. Even though it had found results, hitting the Search button told me there were "No results". If the Search button was removed, that would be less confusing.

On a computer, being able to arrow down into the choices would be helpful.

As to the topic links, I understand the desire to brand the Fire with "orange = active". That goes away from the standard hyperlink indication, so you might want to underline the headings. You may also need to indicate "tap or click here", or something similar.

I'd remove the hyphen from "First-Time". I think "First Time Setup" is simpler.

"Covering the basic functionality of your device" is going to be too much jargon for non-techies. I would say, "How to use your Kindle Fire", or something similar.

As an end user, I might not understand "Interconnectivity" when it says, "Connecting with your other devices". One of the sub-topics is Wi-Fi, and I might not see the connection between "my other devices" and connecting in a coffee shop, for example. Would it be clear to me what the difference is between using my device and being able to stream video on it? I'm not sure. I don't know that interconnectivity feels to me like a completely different category from "Use-ability".

Right now, you have topic categories, but it may be better to have goals listed...and you could have many of them in that white space. "Watch a video", "Connect to the internet", "Read a book". If you think that would be too busy a (and it might), I'd still consider rethinking the categories. "Get set up", "Enjoy your stuff", that kind of thing. The "Out-of-the-box" indication isn't clear to me...I immediately associate it with "think outside the box", which made me think it was unusual things. I wouldn't switch to "unboxing", though...that's not typical English.

I'll look more at the sub-topics later. Thanks so much for asking us!

Posted on Feb 1, 2012 2:23:58 PM PST
Winnie Moore says:
How do you remove a book and the cover of the book from the Kindle Fire. I want to remove it totally from the list because I have so many books that I cannot remember if I have read the book without opening it and when I do that it downloads it again. If I could just remove the bookcover from the books showing on my list it would be a tremendous help. I found nothing to help me with this on the Kindle Navigator.

Posted on Feb 1, 2012 2:31:25 PM PST
Winnie Moore says:
How do you remove a book and the cover of the book from the Kindle Fire. I want to remove it totally from the list because I have so many books that I cannot remember if I have read the book without opening it and when I do that it downloads it again. If I could just remove the bookcover from the books showing on my list it would be a tremendous help. I found nothing to help me with this on the Kindle Navigator.

Posted on Feb 1, 2012 2:44:17 PM PST
QA says:
The Kindle Fire Navigator Guide is an excellent idea. I sent a link via email to myself, opened it on my Kindle Fire, and bookmarked it so I can look at it anytime when using my Kindle Fire.


In reply to an earlier post on Feb 1, 2012 4:13:44 PM PST
Bufo Calvin says:
Winnie, you can remove it from the Carousel, on your Homescreen, by "long pressing" it (hold your finger on it for about a second).

On the Books tab, tap the "Device" button at the top, and you'll see the books which you have actually downloaded.

In the future, when you want to start a new topic, it will work better if you click the

Start a New Discussion

link at the bottom of this list. That way, people will see your question more quickly.

In reply to an earlier post on Feb 1, 2012 4:51:51 PM PST
Pam says:
Could be my screen resolution, but I couldn't see the entire picture without panning down the page. I think having to return to the topic menu is frustrating. I personally like to read "manuals" from front to back and then have a table of contents to refer to when the need arises. Hopefully this kind of guide will be available on the device itself.
I also hope there may be some more indepth tips or information.
Really appreciate anything you are doing to help Kindle owners.

Posted on Feb 1, 2012 8:39:07 PM PST
TuxGirl says:
im wondering why there is a push to provide the documentation online instead of in the user guide? It seems the 3kindle new kindles all had very small and less-detailed user-guides compared to the previous generations. While most users seem to prefer the forums over reading any documentation, I know if I was a newbie, I would prefer a document that is already on the device (ideally pre-opened like was true for k1-k3 at least), along with a link for a copy to read on my computer, rather than a website. Its easier to find, and it also takes advantage of the platform better. Plus, then I could highlight sections that I want to remember.

It seems like something like this would be a good application of kindle format 8, to provide a better experience in terms of having embedded content.

Granted, im not a newbie, so maybe my assumption is wrong... I just wanted to at least raise the question.

In reply to an earlier post on Feb 2, 2012 6:01:58 AM PST
Bufo Calvin says:
TuxGirl, I agree: it would have been good to have the user's guide on the Kindle Fire when I got it.

However, you can get it:

I have it on my Kindle Fire. I typed in

Kindle Fire User

and it suggested Kindle Fire User Guide. That found me Google results. Long press (hold your finger on it for about a second) the result you get that says

Kindle Fire User's Guide - Amazon Web Services

and choose

Save Link

Since that doesn't convert it, it isn't searchable, but it's a quick and easy way to get it on the device. You'll find it later in

Web - Downloads

Alternatively, download it on your computer and send it to your Kindle Fire's e-mail address with


in the subject line.

I haven't tried that with this document yet.

I know you know probably all of this: I'm being more complete for other people who might read this. :)

Posted on Feb 2, 2012 6:52:25 AM PST
ShirleyKat says:
When I got my Fire in mid November, it had a user manual on it and it opened directly to that manual. When I reset it to factory defaults prior to returning it, it opened to that manual again. I guess what's confusing is that after the first time, you had to look in Docs (and not Books) to find the manual.

I assumed that the manuals were essentially unfinished and would be updated to add more information as other manuals have been. But it appears that this is not going to happen. We end up looking all over the place for information -- some in the manual, some in Kindle support online documentation, and now this new stuff.

I assumed most new users or potential buyers would like the videos. It has always seemed ironic to me that people who seem to be avid readers will not even try reading the manual that came with the Kindle. I like to watch videos, but when I want to do something and need to refer to a procedure, I need words in step-by-step order.

It would be good if there were a definitive manual on each Kindle and also available in PDF format. I also really like the organization of topics in the Kindle support online documentation.
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Discussion in:  Kindle Help Forum
Participants:  23
Total posts:  40
Initial post:  Jan 31, 2012
Latest post:  Mar 5, 2012

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