Amazon MoviePack
Amazon MoviePack: How it Works

Amazon MoviePack Frequently Asked Questions


Your $15 Fandango Promo Code
When will I receive the email with my promo code?
I lost the email with my Fandango promo code – what do I do now?
Can I buy more than one ticket with the Fandango promo code?
I ended up not seeing the movie - can I get a refund for the Fandango promo code?
Fandango doesn’t offer ticketing for my local theater – can my promo code be used directly at the theater?
I received my Fandango promo code, but I’m having trouble redeeming it at Fandango.com – how can I get help with this?
Can I use my Fandango promo code to buy tickets to any movie?
Does my Fandango promo code work if I see the movie in 3D?
Do I still have to pay the Fandango convenience fee?
I used my code to buy tickets through Fandango, but ended up not being able to see the movie – can I get a refund?
Does the Fandango promo code expire?


Your $5 Pre-Order Credit for The Amazing Spider-Man 2
I lost the email with my pre-order credit – what do I do now?
How will I know that the $5 promotional credit has been applied to my pre-order of The Amazing Spider-Man 2?
Does the pre-order credit expire?


Your Digital/HD Copy of The Amazing Spider-Man (2012), featuring bonus content from The Amazing Spider-Man 2
How do I access my digital copy of The Amazing Spider-Man (2012)?
Where is the bonus content from The Amazing Spider-Man 2?
I can’t get my copy of The Amazing Spider-Man (2012) to play – what do I do now?
I already own The Amazing Spider-Man (2012) – can I get a different movie with my purchase?



When will I receive the email with my promo code?

It can take up to an hour after your MoviePack purchase to receive the email. If you still have not received it after that time, contact Amazon customer service via the Contact Us page: http://www.amazon.com/gp/help/contact-us/general-questions.html

Go to the top of the page


I lost the email with my Fandango promo code – what do I do now?

To have your promo code re-sent to you, contact Amazon customer service via the Contact Us page: http://www.amazon.com/gp/help/contact-us/general-questions.html

Go to the top of the page


Can I buy more than one ticket with the Fandango promo code?

Your promo code is valued at $15, and will cover the cost of your order (which may include one or more tickets) up to that amount. In the event your ticket purchase to see The Amazing Spider-Man 2 exceeds $15, you’ll simply need to pay the difference using another payment method.

Go to the top of the page


I ended up not seeing the movie - can I get a refund for the Fandango promo code?

The Amazon MoviePack purchase is final, with no returns or refunds.

Go to the top of the page


Fandango doesn’t offer ticketing for my local theater – can my promo code be used directly at the theater?

If you’re unable to find a Fandango theater in your area showing The Amazing Spider-Man 2, click here and follow the instructions to redeem your code.

Go to the top of the page


I received my Fandango promo code, but I’m having trouble redeeming it at Fandango.com – how can I get help with this?

You may contact Fandango for assistance at 866-857-5191 or https://fandango.custhelp.com/app/ask..

Go to the top of the page


Can I use my Fandango promo code to buy tickets to any movie?

Your code is only valid toward ticket purchases on Fandango.com to see The Amazing Spider-Man 2.

Go to the top of the page


Does my Fandango promo code work if I see the movie in 3D?

Your Fandango promo code has a $15 value that can be applied to any The Amazing Spider-Man 2 ticket purchase through Fandango.com. There are no restrictions on format, and the code can be used to buy tickets for showings that have been designated by the theater as no coupons/no passes.

Go to the top of the page


Do I still have to pay the Fandango convenience fee?

If the cost of the movie ticket + convenience fee is equal to or less than $15, your promo code will cover the purchase. If the combined cost exceeds $15, you will be responsible for paying the difference.

Go to the top of the page


I used my code to buy tickets through Fandango, but ended up not being able to see the movie – can I get a refund?

There are no refunds on codes that were redeemed for a ticket purchase.

Go to the top of the page


Does the Fandango promo code expire?

The promo code expires on 7/2/14, or sooner if The Amazing Spider-Man 2 is no longer in theaters.

Go to the top of the page


I lost the email with my pre-order credit – what do I do now?

The $5 pre-order credit for The Amazing Spider-Man 2 was automatically applied to your account. To redeem it, simply pre-order any of the qualifying products listed at www.amazon.com/ASM2preorder. Customers who pre-order a digital copy through Amazon Instant Video will have the credit applied on release date. DVD and Blu-ray customers will see the credit deducted at checkout.

Go to the top of the page


How will I know that the $5 promotional credit has been applied to my pre-order of The Amazing Spider-Man 2?

You will receive an email confirming that the promotional credit has been applied to your account. Any qualifying purchase you make from that point until such time as the credit expires will have the credit applied. For redemption instructions, a list of qualifying products and additional information, click here www.amazon.com/ASM2preorder. If you pre-order the DVD or Blu-ray, you will see the credit deducted at checkout. If you pre-order a digital copy through Amazon Instant Video, the credit will be automatically applied to your order the day the product releases.

Go to the top of the page


Does the pre-order credit expire?

The credit expires at 11:59 p.m. (PT) on August 18, 2014.

Go to the top of the page


How do I access my digital copy of The Amazing Spider-Man (2012)?

Your digital copy has been placed in your Amazon Video Library at https://www.amazon.com/gp/video/library.

Go to the top of the page


Where is the bonus content from The Amazing Spider-Man (2012)?

The bonus content can be found at the end of your digital copy of The Amazing Spider-Man (2012).

Go to the top of the page


I can’t get my copy of The Amazing Spider-Man (2012)to play – what do I do now?

Help with Amazon Instant Video can be found here

Go to the top of the page


I already own The Amazing Spider-Man (2012)– can I get a different movie with my purchase?

Although you will not be able to receive a different movie, you will receive the special digital edition of The Amazing Spider-Man (2012) with the bonus content from The Amazing Spider-Man 2.

Go to the top of the page