I was supposed to receive my item today, cause it says delivered to front door. Shipping carrier UPS but my package is no were to be found on my property, I did see a fedex van carrier go past my house though. This is the 4th time UPS delivered my package to the wrong house. Has anyone experienced any problems with UPS like this? Now calling UPS is a headache to sort it out.
It happens.. but not to me. I actually receive packages that belong to my neighbors way down the street. I just drive down and place it in their front door for them. If it was delivered to a wrong address, it is most likely handed to someone on the same street as you.
Their handheld computer gives them both a visual and audio warning, and requires confirmation any time they scan a package more than 100 feet from where the GPS believes the correct address to be. (And they have to explain if why if they make too many of these scans in any given day.)
So I can think of four possibilities:
1. The package is hidden near your front door so it won't get stolen, but you've overlooked it, or
2. It wasn't hidden and/or someone saw it being delivered, and the package has been stolen, or
3. Your address on the package is incorrect, or was formatted incorrectly enough to be misinterpreted, and thus doesn't match any GIS information for the GPS to use, or
4. The location of your address is not accurate in the GIS database used by the GPS system.
In about 1500 packages from Amazon, only 1 has been lost by UPS. Several have arrived in damages, but I have learned that there are certain things (Swifter Wet Towels, soy milk) that have been a hassle for me and Amazon. Otherwise they have been excellent- often providing extra services like putting heavy boxes in the garage etc. Yes, they do get a nice Xmas tip.
GPS can't find us, neither can the ambulance or police(GPS has our mobile home park streets all messed up). UPS used to get it wrong. But, I order so much most of the drivers know where I live and I am now on the must sign for package list. That way when there is a new driver I still get my packages.
>> Filero Villain says: Now calling UPS is a headache to sort it out. <<
You don't call UPS, you call Amazon. You don't know for sure that it was delivered to the wrong address. It's likely, but you have no proof of that. All you know is that you didn't get your item. Amazon is who sold it to you, Amazon is who is responsible for getting it to you.
But you have no contract with UPS They wont answer your concerns.
You can tell Amazon that is says "delivered" but that you never received it. and maybe that you SUSPECT it was mis-delivered. But either way, it's Amazon's job to resolve your problem.
>>> Their handheld computer gives them both a visual and audio warning, and requires confirmation any time they scan a package more than 100 feet from where the GPS believes the correct address to be
Warren, you've missed number 5. UPS driver parks between two or three homes, scans all packages, and delivers one to the wrong (but close) address. How do I know this, you may ask? I saw it happen with one of my packages.
Sure, the UPS guy may be breaking the rules but it is a valid addition to your list.
>>>> But either way, it's Amazon's job to resolve your problem. <<<<
But here's the thing: Maybe there is no problem.
His post implies that he has checked places where the package may have been hidden, but he doesn't explicitly say he's looked in hiding places.
If part of your job is to help people with something that isn't working, you've certainly heard the, "I've tried *EVERYTHING*, and it still doesn't work." And then when you jump in to help them, you discover that they really haven't tried "everything" because the very first thing you do fixes the problem.
In this case, a simple call to UPS (at the right time of day) may result in a callback with a message relayed from the driver saying something like, "I put it behind the planter under the west window."
True, you can't, and shouldn't have to deal with a real problem by calling the carrier. You are Amazon's customer, and ultimately Amazon is responsible. But there's the issue of what is the most expedient way to resolve an issue.
If this were tomorrow, and I was absolutely certain that they had looked everywhere that it practically could have been hidden, then yes, call Amazon. If it's after hours, and there's no chance that they can page the driver to get details, call Amazon. If it's a carrier that has a reputation of hiring day-laborers who are casual in their work ethic, and the packages had to be pre-scanned because they don't trust the delivery person with a hand-held computer, then, yes, call Amazon. If it is USPS, which has many folks who think it's okay to pre-scan at the start of the day, wait for the end of the day, look again, and then call Amazon.
Once you're sure the package is lost or stolen, or if the package just doesn't show up on the same day it was scanned, call Amazon. If it's after hours, always call Amazon. But occasionally, there are situations when calling the carrier during regular business hours may clear-up an issue that really wasn't an issue to start with.
I feel that in 99.999% of the time, you can rely on a scan by UPS, FedEx-Express, or FedEx-Ground. So I wouldn't be too quick to call Amazon if a search of the general area hasn't been thorough, or wide enough.
On the other hand, if there historically has been a problem with your packages being delivered, in addition to dealing with this package, some thought needs to be given to why this is a repeat problem. I've seen address labels that have lower-case L's instead of number 1's, for example, and that has messed things up something fierce.
What about the street name? "123 Main" may be casually correct when the real address is "123 Main St", but it's a crap-shoot as to whether "123 Main" will be interpreted correctly.
I would suggest to anyone who has had a problem with more than one package to double-check how their address is supposed to be formatted by going to usps.com. Yes, the Post Office's website is the best place to see how your standardized address should look. (Use the Zip Code Finder). You'd be surprised at how many people insist a wrongly formatted address is right. But as GPS and GIS systems become even more important than they are now, it is essential that one doesn't get sloppy about their address.
some years ago, I ordered a vacuum to be delivered to my girlfriend as a gift - UPS delivered to the house across the street (and UPS had a record that they did this!) - the neighbor kept it and the company said we should go over to the house and ask for it - not! - company (not Amazon, by the way) did send a replacement reluctantly - neighbor kept item - we even took a pic of empty shipping box of item outside of their house for trash disposal and sent pic to company! we learnt that (if true?) one can keep item(s) delivered incorrectly - most of our neighbors and ourselves will make sure incorrectly delivered items are delivered to their correct destinations, but this neighbor did not - we did not know neighbor, we referred to them as Mr. Vacuum (brand-name of vacuum) after that! made for many interesting stories to share with friends and now with Amazon community...!
>>>> we learnt that (if true?) one can keep item(s) delivered incorrectly <<<<
False. They can still be prosecuted for theft.
But if the company they stole from doesn't want to take the time to file a police report, and potentially have to send someone to testify at a trial, then the people can get away with it.
(Getting away with it doesn't make it right, btw.)
You could report it to the police, and you might be willing to spend a day in court over the principle of the matter, but since they didn't steal from you, the police may not do anything but file a report that's never investigated.
I like to believe that there is a force in the universe that will ultimately impose some justice. There may not be, but that's how I keep from snapping, and turning vigilante.
When it was sold by Amazon, or sold by a 3rd-party seller, but fulfilled by Amazon, call Amazon.
When it's a 3rd-party seller, fulfilled by that seller, contact the seller first. Make sure you use the Contact Seller button in your order so that Amazon has a record of what you sent them. Do NOT use regular e-mail. If they send you an e-mail or phone call outside of the Amazon messaging system, send them a message through Amazon that re-caps your understanding of their outside communication.
If they tell you to contact the carrier, tell them that the carrier won't talk to you because it wasn't shipped on your shipper account. If the seller still doesn't handle the situation to your satisfaction, then contact Amazon about initiating an A-to-Z claim.
I get a neighbors & they get mine, only once in a while though. We live on a horseshoe shaped street with 2 street names, unfortunately we both have the same number. The main problem is all the darn take out they have delivered. 99% of the time they come to my house. I have to walk down my path and point to their house. It's getting old...