Howe Mens PJ BLazer Coat I wanted to share my experience and wonder if anyone else has had a similar situation. I ordered a lambskin leather blazer from Amazon affiliate Jaz Gear on 12.15/2012. The money was collected by amazon on that day. THE ORDER WAS NEVER DELIVERED. After countless calls to Amazon and Jaz gear customer service, the bottom line is they refuse to do anything about it. Amazon tells me it's JazGear's responsibility, even though the payment was made directly to them. Jaz Gear on the other hand, refuses to answer the "customer service" phone, opr respond to my emails even though they say they answer all emails within 12 hours. Any advice from anyone, except to not buy from unscrupulous on-line sellers.
Hmmm.. looking at the product page you provided a link to - it appears that Amazon does not sell that jacket. It says, "Ships from and sold by METROPARKUSA" - which is a different firm than the JazGear that you mentioned in your post. Did you look at JazGear's customer rating before ordering? See if there were any complaints?
eta: Looked up Jaz Gear and found that they have just four feedback reviews, with a average rating of 2.8. The main complaints are shipping time, and that the clothing items don't look like what was in the picture. Me, I wouldn't have ordered anything from them based on that.
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After speaking to 11 "customer service" reps and their supervisors, all of them denied Amazon has any responsibility in this matter. The overwhelming response was to contact JazGear, which I attempted to do over and over and over. THey did not ever answer their "customer service" phone or respond to any of my emails. Hows that for your guarantee. Sounds like it works on paper only, bur not in real life.
Youre correct, Amazon does not sell this product, JazGear does. They do not appear in the product link selections however, so I used the MetroparkUSA item, since the price is virtually identical. Thanks for your response. JMG
I disagree with Yellow. I buy from Amazon and also third party sellers all the time with nary a complaint. e.g. I got some magnicent camera lenses, below what eBay has them going for. Other items too. A buyer buying third party goods and products run the same risk from any other internet seller. Buyer beware, etc etc. Check the feedback.
I used to work for Amazon, and I can promise, if you follow the policy on buying from a 3rd party and your item is never delivered, Amazon WILL help you out, but you have to follow the policy. Which means you need to send your emails to the seller from the link Amazon provides from your order, so they have the documentation that you have contacted the seller. You have to wait the required amount of time. And you have to let them know when you have completed all the steps as required by the policy. Also, if you initiate a chargeback with your credit card company, Amazon will no longer be able to help you. But that is your choice, and that is what the customer service reps should tell you if you ask them about that.
I've always went thru Amazon to contact seller by email...and I've never had a problem... Amazon has always been responsive...immediately. And, sellers have been responsive too thru this method. I've never had to do any more than that. I suppose you are tracking shipping under "Your Orders" to see if the item has even been shipped and when? At least you would know if it's "supposed" to be on it's way and when it's "supposed" to show up (or the window of time)..... I've never called, or had to "call" Amazon, since they respond to your emails very quickly and have, over the years, responded to all mine.
Amazon would not have collected payment unless the seller indicated that they had shipped the item, which means there would have been a shipping notice sent. Was there a tracking number for the package?
If you'd like to throw personal insults at a stranger you've never met who was simply trying to help by pointing out the steps of a process you can read about in the Help pages, you should probably have bothered to read the seller ratings before you placed your order, and you could have avoided having a problem about which to post in the first place. Best of luck.
I had problems with third party sellers twice and Amazon took care of the problem both times. Once I had to dispute Amazon's original refusal to refund my money but after stating my case a second time I promptly received a refund.
Xaa, I am an objective disinterested observer here, and I must say, your tone seems accusatory and even rude. Perhaps if you read what you have written here, you might see just a little of what I see. I am not saying the customer is faultless, but you yourself are exaggerating when you say he claimed he talked to 22 people from Amazon. He didn't say that. Finally, you accuse him griping but doing nothing, and playing the victim, and you don't know that. That's a totally unfounded assumption. There are many possible reasons why he might have stopped responding here.