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Customer images gone?


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Showing 1-25 of 528 posts in this discussion
Initial post: Apr 26, 2013 6:11:40 PM PDT
Rough Rider says:
Haven't been on Amazon for a while. What happened to customer uploaded images on product pages?

Posted on Apr 26, 2013 6:21:00 PM PDT
medialint says:
I still see the ones I uploaded such as Miyabi Kaizen 8-Inch Chef's Knife

Posted on Apr 26, 2013 6:23:03 PM PDT
Nanciejeanne says:
They are there. I just uploaded one today for Weldbond 8-120125 Adhesive 4-Ounce Bottle

Posted on Apr 26, 2013 6:31:47 PM PDT
Rough Rider says:
Thanks... must be something with my browser or account settings.

Posted on Apr 26, 2013 7:14:28 PM PDT
Gift Giver says:
For certain Amazon products you need to click on the link "see more technical details" located in the Technical Details section of the product's description. When you scroll back up to the product's images, the customer images will then be available for viewing.

Posted on Apr 26, 2013 7:39:06 PM PDT
Woody Raknud says:
I'm not seeing any customer images today either.
My image uploads are still in my gallery, but not currently on the product pages.
I also notice the option to upload images is absent from the product pages.
Maybe some sort of digital house cleaning is going on and they are temporarily suspended.

In reply to an earlier post on Apr 29, 2013 3:18:53 AM PDT
Customer images returned after after I cleared my cookies for amazon and logged in again. Now I wish I'd just tried logging out and back in as that would have been easier for most users to do.

Posted on May 1, 2013 6:46:15 AM PDT
Nanciejeanne says:
Hmmm...I just tried to add an image to a product I already have and the "add your own customer images" link isn't there. Two products in a row. I did write a review for one (because the link usually shows up also after you write a review) and it WAS there. Maybe it is messed up if you are the FIRST customer image to be added???? I don't know. Anyone else seeing this?

Posted on May 1, 2013 7:11:37 AM PDT
Last edited by the author on May 1, 2013 7:21:08 AM PDT
FlamingoNut says:
I had a problem recently where I wanted to add a picture, but the option wasn't available on the product page. I left my review and the option to add a picture was on the confirmation page. I was able to upload the picture, but I just checked the item and the image isn't on the product page, although it is in my gallery.

EDIT: I just check a few of my latest images and there are in my gallery but not on any of the product pages. Sigh.

Just found this thread: http://www.amazon.com/gp/help/customer/forums/ref=cm_cd_pg_pg2?ie=UTF8&cdForum=Fx2NFGOONPZEXIP&cdPage=2&cdThread=Tx2YR5LNIBXTE84

Apparently they're aware of the problem. Some were saying it's a browser issue, but I can't see any customer images using Firefox, IE8 or Chrome.

Posted on May 1, 2013 11:00:17 AM PDT
Last edited by the author on May 1, 2013 11:01:11 AM PDT
Dragoneer says:
Whoever above suggested logout followed by login is on the right track. That sequence restored images to products for me. I normally use Firefox so I tried IE instead to see if it was an FF problem. It wasn't. However, when I did a logout with IE, the browser caught Amazon trying to install an addon. I declined. My advise to you is to make sure you have appropriate blocks set in your IE polices if you're not interested in another addon.

Posted on May 2, 2013 6:04:38 AM PDT
Nanciejeanne says:
My newest photo didn't show up. Some recent ones did. I really like customer images, I hope they aren't thinking of re-vamping (or removing) it. They often show size (often relative to another item or someone's hand), different angles, different installation ideas/modifications, etc. I use them A LOT!

Posted on May 2, 2013 6:48:20 AM PDT
Yarii says:
I've complained about this for days on another forum. I've tried signing in/signing out, Chrome, Firefox, IE. Deleting cookies, deleting cache, etc. Today IE is the only browser where I can see the images, but yesterday IE wasn't. I love the customer images and this is very frustrating.

In reply to an earlier post on May 2, 2013 6:55:21 AM PDT
Lene Jensen says:
I see your picture NJ.

Posted on May 2, 2013 7:33:40 AM PDT
Yarii says:
We aren't talking about profile pictures.

In reply to an earlier post on May 2, 2013 11:18:45 AM PDT
Lene Jensen says:
Neither am I. I clicked on NJ's link, and saw a picture of some frail stick stuff with weights on it and a man to the side.

Posted on May 2, 2013 6:04:02 PM PDT
Nanciejeanne says:
Thanks Lene! It took a REALLY long time for it to actually post. I thought I was doing something wrong. (It was a popsicle stick bridge to show how well the glue worked.)

Posted on May 2, 2013 7:11:27 PM PDT
I work on a .com. We recently had too many cookies so moved some to session variables. But some of the code still looks for a cookie so can get into weird states.

Posted on May 2, 2013 7:41:01 PM PDT
WakkyWabbit says:
This is the short version:

I spoke with Amazon regarding this issue yesterday. They are also having issues with video reviews. According to Waheed W., it is an Amazon issue and they are working on it.

Posted on May 2, 2013 11:02:07 PM PDT
rallen says:
Thanks for the update Wakky. I thought it was because I updated to IE10 since I never had this issue with IE9.

Posted on May 2, 2013 11:43:05 PM PDT
Katie says:
I wish they would let a picture be uploaded with a product review, but so far only a video can be

Posted on Jul 17, 2013 5:01:01 AM PDT
Bundtlust says:
I've been having the same issue for the last three days...I tried logging out, deleting cookies, logging back in, using a different browser, and even using a different computer altogether...and still no way to see / upload product images.

Posted on Jul 17, 2013 8:01:15 AM PDT
Dragoneer says:
Images disappeared again for me so I asked Amazon and got the followingreply:

This is Adrian from the Communities team here at Amazon.

Thank you for your email today.

On July 15, 2013, we discontinued the customer-uploaded image feature. Customer images will no longer show on Amazon product pages. This isn't a decision we came to lightly. While customer-uploaded images has a small, dedicated group of active users, it hasn't been broadly embraced by our customers. Shutting down this feature will allow us to focus on building a better overall Amazon experience for you.

If you have uploaded images to a product page in the past, they will continue to be available until August 31, 2013 for you to view from your customer gallery:

In reply to an earlier post on Jul 17, 2013 11:15:18 PM PDT
I found the "gallery". Your account / Personalization / Public Profile, then under Contributions, it's the Images tab.

I guess it was too much work to police the images. Or vendors didn't like the possibility of a negative picture, which is a lot easier to see than a negative review. They have to balance vendor's needs and customer's needs, but if they are smart they will let the customer win.

The reviews are why I come to Amazon and now they are diminished.

Posted on Jul 17, 2013 11:37:01 PM PDT
Last edited by the author on Jul 17, 2013 11:42:42 PM PDT
BenB says:
I just checked and none of my images, going back several years, are visible any more. I think this is a very stupid move on Amazon's part. Customer images, at least mine, are usually posted to correct errors in product descriptions or images that are posted on the product page. Or to provide a clearer image than the one posted by Amazon. Or sometimes to show how poor the quality of some of the products are. Or sometimes to help a customer understand how a product works.

Amazon is removing the images, but not correcting the errors. At least two of my images were correcting Amazon's erroneous images and their only remaining images on those pages still contain the same errors. And these are pages that I posted on years ago and they have not made any corrections in all that time.

Once again an Amazon 'improvement' is making things worse. In some cases, much worse.

Posted on Jul 18, 2013 12:05:06 AM PDT
Dragoneer says:
johnk and BenB: I agree with both of you. I think Amazon is very lax in re errors and such. However, there are problems with some abuse of the facilities - some users have posted literally thousands of images, others use Amazon space to post pictures of their kids and puppies for family and friends. It costs money to validate the appropriateness of these images and provide the massive amounts of server storage needed to house them.

I think the whole set of communities facilities provided are of dubious value to Amazon. I don't think, for example, that the majority of forum readers and posters are valued customers. My image is of a bunch of young misfits who are totally asocial, have no jobs, so can't buy much, and who spend their days trying to cope from behind the wall provided by the internet - no friends, no intimacies, no life. I just don't see how the majority using the facilities such as forums and images are going to profit Amazon.

I would not be surprised to see the Gold Box Forums disappear next. Alternatively, they might be tightly monitored and censored to pertain to business and not archived past a few days. I can also see "is this helpful" voting entirely eliminated since it's abused beyond belief and seems to be the chief recreation of the young non-spenders mentioned above. "Click if you like it!" is recreation for the lonesome who feel themselves able (through their mouse for god sakes) to finally take part in something. It's not a life by a long shot.

Think what your opinion would be if you were an Amazon executive and viewed the daily crap that goes floating through here. How long would it take for you to lose your patients? Remember real customers - the ones with money to spend and who do spend - have lost most of their alternative shopping venues. We are almost a captive audience, almost. So I'm not sure what motive is left for Amazon and others to tolerate all the nonsense that goes flying by here.

I sincerely hope my gloomy outlook is askew but I rather doubt it.
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Discussion in:  Gold Box forum
Participants:  93
Total posts:  528
Initial post:  Apr 26, 2013
Latest post:  Jun 2, 2014

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