I read in an article this weekend that amazon will refund you the price difference if an item that you have purchased from them goes on sale. I recently purchased a video game for 19.99 from amazon and now amazon has it on sale for 14.99. I was wondering if anyone knows if amazon offers a price adjustment. I haven't been able to find anything on the site that states that they do. The article was in my local newspaper.
This is the reply I received from them after asking:
I understand you bought this item from us just recently at a different price.
Unfortunately, we cannot extend a refund to you for the difference between the original price and the lower price you saw posted on our website.
I hope I can help to clarify the policy for you.
While we don't always beat the best available price on every product, we do offer deep discounts on many thousands of items.
From time to time, prices on some items will change due to special offers from suppliers and manufacturers or our inventory and sales volumes. When we can offer a lower price for new purchases we will, but we cannot extend these discounts to completed orders.
I understand you may have taken advantage of a 30-day price guarantee policy in the past. However, that policy was discontinued on September 1, 2008.
I sincerely apologize for any inconvenience and disappointment this may have caused you.
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.
The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
For certain items that are offered as a set, the List Price may represent an "open-stock" price, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.
Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
We do realize that from time to time, our customers will be able to purchase a single item from another store at a lower price than ours.
Though price is obviously a very important factor in any purchasing decision, the best reason to buy from Amazon.com is the quality of customer service we provide.
We're real people who care about your experience and we're happy to help you in any way we can.
We do take suggestions from our customers very seriously and are grateful for your insights.
It is always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to write to us.
In the meantime, you may wish to visit other areas of our web site for great deals everyday.
Don't feel bad. I purchased a big screen tv and it is down $78 from where I bought and it is still in transit. They should at least honor their own lowest price at least until the delivery date. I am going to refuse delivery (I know I'll owe something, but most likely less than $78) and then I'll purchase later (wherever) when I will be saving more money because it looks like the prices are dropping daily for these.
uPDATE 11-30-8 aMAZON CS replied to my email request with a $78 refund! I won't refuse delivery tomorrow and am again a happy Amazon customer!
This policy change is very disappointing. I've taken advantage of this a number of times over the years and it gave me a good feeling about Amazon. It's sad to see they are starting to not take care of their loyal customers.
Im sorry this happend. happend to me on a video game. Now Im forced to refuse the package and make Amazon Pay for shipping again. Sorry Amazon. I need to save my money and if this means making you spend more money to save me 10 bucks, so be it. Kind of silly..I was willing to settle for an Amazon credit so I could spend more money. O well. Kind of weird business practices.
I have been affected by the change in policy on Amazon regarding price changes. Before they changed the policy, I would buy on Amazon and know that if the price went down within 30 days I would be protected. I had a few purchases covered by that policy and I thought it was very fair.
Now Amazon won't protect it's own prices as other posters have asserted. It makes me hesitate before purchasing now and actually keeps me from purchasing in many cases particularly in products that are going up and down in price daily. I have watched the prices for Blu-ray players go up and down on Amazon and I'm afraid to buy here. I will be buying my Blu-ray player from another merchant because of this policy. Amazon has lost hundreds of dollars from me because of its policy for the player and many other items recently!!!
I too was upset to find the ps3 componet video cable I bought over a week ago went from 16.95 to 9.95. I called them up and they told me its been over 7 days therefore they can't adjust it and give me the lower price. I was also peeved to find that 3 of the items I bought on the black friday sale dropped down almost $10 each the next day. Thankfully I was able to cancel those items and re-purchase them at the lower price. I didn't want to screw around with them telling me they couldn't give me the lower price. I saved over $25 canceling those items and re-buying them. So if you can cancel the order before it gets into the preparing to ship stage your all set to get the lower price. In my opinion they are very stupid for changing the 30 day policy price guarentee. I buy lots of stuff on amazon and have used this a few times. Thats very stupid they can't at least match their own price.
I didn't know tyey stopped the 30 day deal. I've saved lots of money on items going down in price. I just bought a camera, the same day the price went up $20.00 after I ordered mine. At least I don't have to pay more for an item, when the price goes up. LOL
I was surprised to also find a few of the items I purchases Friday, that were already 50% off regular prices, an additional 50% off on Saturday. I know that it's just business and I agreed to buy it at Friday's price, but as a customer it does kind of leave a bad taste in your mouth. When I'm done shopping after Black Friday, I want to at least last the weekend feeling like I got myself a great deal. This weekend, I would have been better off sleeping in Friday morning morning.
That said, I will still be buying from Amazon in the future.
You can track prices with this site. http://camelcamelcamel.com/ some products change price just about every day.
Since amazon does not price match it's kind of like the stock market....try and buy on a low point. If the price changes before you sign for a product, Just deny the pkg and have it returned to amazon and buy again at new price.
TV's can be a wild ride. http://camelcamelcamel.com/product/B001CE7BSW
FYi- Amazon used to have a 15% restocking fee when customers would refuse and/or return items with no defects... In other words, when a customer returns an item just because he/she doesn't want or like it anymore. If that restocking fee is still in force... depending on the price of your big screen... You might want to reconsider refusing delivery... As sending it back may cost a LOT more than $78.
I'm really angry about this too. I had the price of a Panasonic Dect 6.0 phone system go down by $5.09 less than 12 hours after it arrived at my door.
The only reason I knew this? I went back on Amazon to buy ANOTHER handset and discovered the lower price!
After speaking with an Amazon customer service supervisor... I was told that they had indeed stopped "price matching" in September of 2008. My response was, "I'm not asking you to 'price match' Best Buy... I am just asking you to honor a price differential that occurred ON YOUR OWN WEBSITE in less than 12 hours after I received the product ."
After I got the same corporate double-speak that you guys received, I told the supervisor I wouldn't be using Amazon as much-- if at all-- anymore... He said, "I wish you would reconsider." And I said, "Oops! Too late! Just bought the additional headset at 6th Avenue Electronics!"
This policy will MOST definitely lower my purchases on Amazon... I will DEFINITELY buy elsewhere if at all possible... Which will cost them THOUSANDS per year. I hope they think NOT refunding that $5.09 was worth it!
To my dismay, I just learned about the fact that Amazon.com dropped their "Post-Order Price Guarantee Policy". In less than 30 days, I purchased the Wii Perfect Shot Gun on sale for $14.99 (usually $19.99), then it dropped to $9.99 before Black Friday, then it dropped to $7.99 and then finally $4.99 this weekend. I just saw all the emails from Amazon.com saying that they are sorry, blah blah, but it's not being offered anymore. So I was VERY cautious when I was purchasing some items this weekend online. The Blu Ray movie, Iron Man, dropped from $25.99 to $15.49, overnight while sitting in my Cart. I've decided to not purchase a few DVD's that were more than $19.99 knowing that the price will drop. I do have to say that I used to spend more frivolously on Amazon with the comfort of the Post-Order Price Guarantee (assuming that I was watching the price drop). Despite the strain of the economy, Amazon may have taken the turn for the worst by eliminating the policy. I hope that they reconsider after they have collected enough sales data to prove otherwise.
Amazon prices on many items are very similar or the same as any other vendor and many times higher than at, let say Costco, in my case Samsung LCD. I still have chance to pay return shipping and send them back TV if I find it cheaper somewhere else, if for no other reason but to protest that lack of price adjustment within a month of purchase, which is a standard practice with reputable vendors. Boban Petrovic
I agree that this policy makes you think twice before making a large purchase, and sometimes even a small purchase. The prices went down so much between supposed "Black Friday deal" and regular Saturday price that I wish they'd at least honor a price between the time you order it and the time it arrives at your house. Say, a 3 day price-matching policy for their own website... well, you can always return the item and re-purchase it if the price difference is more than the return shipping cost. I'll be doing that with my "Black Friday Deal" ...
Man, if only I knew they used to do it... I purchased the complete series of The Twilight Zone & it dropped about $20 or so a few weeks later, still way before September.
So, if you can't get refunded for the price difference, can you return the original item for a full refund of the price you paid & buy it again for the current, lower sale price? That should work, right?
Exactly... you can return the item for a refund of the price you paid. You just have to pay Amazon for the pre-paid return shipping label (deducted from the amount of your refund). They use the standard shipping cost for the item - so even though I have Amazon Prime and get free 2-day shipping, I pay the standard shipping cost when sending a return. For most items like books, video games and DVDs it is $3.99 per shipment + 99 cents per item, but can be a little higher or large or heavy items. You can find the shipping rates in the returns section of Amazon's customer service. As long as the item is in its original condition and not opened, there is no restocking fee. By the way, their 30-day price match guarantee was never really advertised on the site, but was acknowledged by customer service. They'd even say if the price changed AGAIN within the 30 day window, you could call and get that difference refunded, too. I miss those days! I wouldn't e-mail for small changes, but it was nice for when the price dropped significantly in a short amount of time.
I checked and see that the order has been delivered to you on December 12. We'll refund the price difference if the price drop occurred within 7 days of the delivery date. Since your item was delivered 14 days ago, I'm not able to refund the price difference.