Ew some of you people disgust me. Do you even think about what you are saying? "I feel I'm getting punished because I don't want to pay for prime." WOW, so are airlines punishing you for not giving you 1st class seating after you bought a $100 ticket? Maybe I'm punishing you because I won't give you all my possessions for free?
So in your mind, Amazon should just ship everything for free, within 2 days, at super low prices?
Everybody wants stuff for free until they have to be the guy giving stuff for free. Then suddenly it isn't a good idea anymore, right?
>>> Of course it matters when it leaves the warehouse. <<<
No. It doesn't.
What matters is when it is delivered.
It can leave a warehouse sooner, and still get to you later.
None of the intermediate steps matter. What matters is when it is delivered in relation to when it was ordered. It can leave the warehouse the next day, or in four days. If it is delivered in five days either way, it doesn't matter what the intermediate steps were.
It doesn't matter if it is sitting in a building, or in a truck. If I don't have it, I don't have it. And once I have it in my hands, it doesn't matter where it was before that.
When you have free shipping,the shipment is sent low priority which means it is shipped when there is room.The post office classifies this as fourth class shipping.That is why it takes much longer to receive the package.
Your logic doesn't make sense...this will be my last response on this matter because I'm not going to take any more time explaining the logistics.
It's actually very simple. If I buy an item from Amazon and it's sitting on the warehouse shelf for 5, 7, 10 days and FINALLY gets packed on the 11th day. UPS, Fed Ex, USPS - whichever carrier they choose to use at the time will receive it on the 11th or 12th day. The carrier typically delivers my item anywhere from 2-5 days (for me). The carrier is irrelevant (for me) if my item is shipping via ground services. What DOES matter is how quickly the carrier receives said item.
When other vendors are willing to package and send my item within 24-48hrs vs the 5,7 or 10 days that Amazon has taken in the past few months via SSS, then naturally I will receive my item faster from other vendors.
I have placed a couple of orders from Amazon within the past 2 months that stated the item WAS in stock yet wasn't shipped out until 10-14 days. So by default, the carrier didn't receive my package until Amazon took it off the shelf, packed it in a box and had them pick it up.
Logically speaking, yes, it doesn't matter WHERE the item is...if I don't have it, then I don't have it but even a 5yr old knows that if the item is still at the company you ordered from and they take 10 days to pack it to send it to you, it IS going to take longer to get to your doorstep.
YES it DOES matter how quickly a vendor can get it packed & sent to you.
My logic is simple. All that matters is when I get it in relation to when I ordered it. It doesn't matter what the intermediate steps were, because as they're taking place, I still don't have it, and once I have it, they matter even less.
I'm in Portland, Oregon. If I order something from Vendor A and Vendor B today, let's say Vendor A gets it packed and shipped out of their warehouse by the end of today, Thursday, but Vendor B won't have their order packed and shipped until next Tuesday. Which is better?
But you're saying, Vendor A got it packed and shipped today, and it won't be until next Tuesday that Vendor B will do the same. And I have to say, so what?
As it turns out, Vendor A is shipping from Kentucky, so I won't get it until next Thursday, but Vendor B is shipping from Seattle, so I'll have it Wednesday.
You see? Vendor B was very slow in packing and shipping my order, but I still got it sooner than from Vendor A.
It doesn't really matter when either of them shipped it. What matters is when I get it.
Do you still not see that the intermediate steps are irrelevant?
It does me no good that Vendor A has shipped my package tonight if I'm not going to get it until next Thursday. And by that time I'll have had Vendor B's package for a whole day, even though it'll still be sitting in their warehouse for a few more days.
Now let's toss Amazon into the mix. I have no idea which warehouse my order is in, but on Friday, it goes into "Shipping Soon" status, but doesn't change to "Shipped" until Monday -- and then I get the package on Tuesday. Turns out they had my order in Chattanooga, TN -- even further away than Vendor A in Kentucky. But I got Amazon's order soonest of all because on Monday they stuck it into a freight shipment going from Chattanooga to Seattle, and by Monday night, they shipped it out of the Seattle warehouse for me.
Again, what difference do the intermediate steps make? What matters is when I get the package, not how it got to me. I'll have my Amazon package on Tuesday, and Vendor A, who was the fastest to ship, still won't have me my package for another two days!
By your logic that makes Vendor A better? You can't be serious.
But why then do you not see that what matters is when a package is received, and the day it leaves the warehouse is irrelevant? You can brag about how fast Vendor A ships things all you want, but Amazon is still getting things into my hand faster.
really, 14 days average? I haven't tallyed up the numbers but i'd guess it's more like 8 or 9 days, how's that for devil's advocate! But see that's my point, well one of them, about the shipping being a little lackadaisical with super saver. amazon risks losing people because when i get my stuff in 3, 4, up to about those 8 or 9 days i'm good with...if it starts to slip any longer than that i'll most likely get it locally if the price is comparable of course.
Maybe it's the pay in advance/membership aspect that makes me resist Prime. Well that and a little obsessive compulsive buying pattern, a cd here, a spatula there, when i did try prime!
Prime is satisfactory for me because I order both for business and personal patent development work. Oh yeah, my wife is an Amazon shopper so that to. I had well over 100 orders in 2011 and 2012 will be as much or more. Shipping speeds vary but I'm more than happy with the service. If the item is in stock at the local Amazon center I have it overnight. Prime isn't for everybody but it works for me..
I have had Prime for several years. Have never had a problem, have never had a slow down. Have bought several hundred items via Prime. I wouldn't think you are getting a penalty but perhaps you have hit a glitch. Hope it gets fixed soon 4 U.
I have Prime and have had this happen. You stated yourself sometimes shipping is really expedient, other times not so much. It's free shipping, so long as you get it within 7-10 days of ordering you really can't complain.
Warren.... this is just the 80/20 rule rearing its ugly head....lol..... I do not believe the problem is the explanation , it is the perception of how "FREE" shipping actually works with a company that also has customers " PRE" paying for expedited service..... as always..... these people make me chuckle..... lol
Is there a definition for how long an order should remain as "shipping soon?"
Going back to the original post, it seems silly than an order would reach "shipping soon" status on Tuesday and remain that way for several days. An item that "usually ships in 1 to 2 weeks" should not be "shipping soon" within a couple of hours of placing the order if it is not going to ship for a week or two.
"Shipping soon" does limit one's ability to cancel an order. I'm not generally a cynical person, but out of oodles of orders placed on Amazon with maybe only half-a-dozen cancellations, I remember two times when I tried to cancel "not-yet-shipped" orders, got obscure errors, and then found the orders had changed to "shipping soon." In both cases, I canceled anyway and my requests were honored.
Amazon shipping used to be the fastest around, actually couldn't believe how quickly things would arrive - I mean really it left you thinking - who needs prime???
So, last few orders, things have definitely changed, and it feels like you're right, they've made some policy changes that will help them sell more prime accounts. Anyway, for $79, I guess I'll just hang in there...
Not so much Warren.... If time taken is your only care then in that particular case you are correct, However I would value a company more that would strive to do buissness with me.... Its not vendor A's fault that he is located farther from me than vendor B.... but if he is willing to get my package out the next dayish, well that shows initiave and a willingness to try to please his customers.... Vendor B on the other hand wants to chill out... maybe watch some TV and think about packaging my item the middle of next week... nah, not good enough for me sorry.
>>>> Is there a definition for how long an order should remain as "shipping soon?" <<<<
Shipping Soon happens when the order is sent to the warehouse to be picked. Shipped happens when the packed package is manifest, and a carrier label is printed, just prior to being loaded onto a trailer as the package enters the parcel shipping stream.
There is a spectrum of things that can happen between those two events. On one end of the spectrum, the item goes all by itself to packing immediately after being picked, and immediately gets shipped from the same warehouse it was stocked in.
On the other end of the spectrum, the item goes into a freight shipment along with hundreds of other orders. It then gets transported to a different Amazon warehouse where it meets up with other items from other warehouses. The multiple items are then packed together, and shipped from that warehouse, which will be closer to the customer. Thus the package will be in the parcel stream for very little time -- often no more than two days, but many times it will be delivered the next day, depending upon the carrier used.
So the time from Shipping Soon can range from a half hour to a few days, depending on numerous factors. What else is in the order. Where the item was in-stock. Which warehouse is closest to the customer. When the freight shipment moves. And other variables. Whether or not an order can be canceled depends on numerous factors, too.
The whole system is very complex, and establishing the procedures wasn't cheap. But it has resulted in a very, very efficient logistics system that will probably be taught in advanced college courses in logistics management for the next couple of generations.
But from what this thread, and other threads, have highlighted is that some people are getting the perception that the system is not as efficient as the old, traditional method was. And I think a big part of that is that people don't understand the intermediate steps, and since a tracking number isn't generated until near the end of the process, they think nothing important is happening up until that point.
But the fact of the matter is that as soon as it hits "Shipping Soon" status, lots of very important things are happening. And those important things are happening internal to Amazon, where costs are contained, rather than in the carrier's system.
I have noticed that lately Amazon has been leaving clues as to what fulfillment center merchandise started in, but people aren't figuring out that, for example, it takes five days for a Ground package to go from Kentucky to, say, California. So if your tracking information shows that your package is a Ground package, left Kentucky on Tuesday, and you're getting it on Friday, it was not shipped from Kentucky. It was transferred internally from Kentucky to maybe Nevada or Arizona before it was shipped even if the origin shows Kentucky.
So while your order may spend more time internally at Amazon, it'll be spending less time with the carrier than in the past, for a net wash, perceptions aside.
Exactly Warren! When a customer places an order, Amazon provides an estimated delivery date. So long as you receive the package on or before that date, what difference does it make how long it spends in "shipping soon" status?
>>>> Shipping Soon happens when the order is sent to the warehouse to be picked. Shipped happens when the packed package is manifest, and a carrier label is printed, just prior to being loaded onto a trailer as the package enters the parcel shipping stream. <<<<
No doubts about how sophisticated and technologically advanced the systems must be. For the most part, I'm amazed at how smoothly and reliably it works to get orders delivered to my door.
But all of that technology still needs to relate to people. The phrase "Shipping Soon" has connotations to people independent of what it means within a technological system. If it takes a lengthy explanation to make sense of it, perhaps it isn't the best choice of words.
For example, when I ordered exterior doors from Menards, the online status cycled through a few updates such as "Order Received", "Order Scheduled for Assembly on [date]," "Order Being Assembled", "Order Ready For Shipment", and "Order Shipped [tracking number w/estimated delivery date]". The longest duration was the "scheduled for assembly", during which I could have cancelled the order. No confusion.
>>>> So long as you receive the package on or before [the estimated delivery date], what difference does it make how long it spends in "shipping soon" status? <<<<
"Shipping Soon" impacts our ability to cancel an order. I rarely cancel orders, but I have for the very reason that the estimated delivery date was several days beyond the high end of my selected "shipping days option". One of those was a time that I got a weird message ending with "please try again." Upon trying again, the status changed to "shipping soon".
Had the estimated delivery date been shown before I placed the order, I wouldn't have placed it.
Well it really comes down to, if you are unhappy with a product from a major retailer not reaching you in 1 or two days, try ordering something with another major retailer (Wal-Mart, Sears, O.co, etc.) and see how long it takes you get it. Fact: 5-7 days is the industry standard. If you want it faster, you pay extra. If you want 2 day free shipping from Amazon, pony up the $79 a year for Prime (which amounts to about $7.40 a month). Why is that concept so difficult to grasp?