This is an interesting read ... It lists 134 (ur, 133) online retailers that offer moneyback if the price goes down (price adjustment) and/or a match to competitors' prices. Seems to range anywhere from 7 to 365 days, with most in the 14-30 day range.
Thanks Sue B. I've never even heard of Slickdeals (I guess I'm not too up on things).
I'm not sure how to handle this. I'm just frustrated that I cannot get a response from Amazon. I know there are people in this world who try to cheat and scam (I'm truly amazed at some of what I've read today), but I don't happen to be one of them. I hope that maybe they'll see all these posts and it will give them incentive to get back to me. Stay tuned....hopefully, I'll hear something soon!
Nobody _thinks_ they are an abuser, but with enough returns or other order problems I can see how Amazon could start to lose money on a customer eventually. Still, at the very least you should be entitled to specific information detailing exacty why your account was cancelled. Without that, it might even just be a mistake on their part and you'd never know it. If they said something like: "Over the past year, you have requested 50 returns, reported 20 damaged items, reported 15 missing or incorrect items, asked for 80 price adjustments, put 12 orders on hold for 30 days by selecting check or money order as payment method then later changing to credit card, had 60 packages shipped to remote locations that increase our costs, called customer service 45 on the phone times, tried to claim the same coupon code multiple times, etc." If they then went on to say that those numbers were worse than 99% of all other Amazon customers then at least you'd understand why they did what they did. Or if you knew for a fact those numbers were incorrect you could have them look into what happened (perhaps another account being incorrectly "associated" with yours somehow due to you shipping a gift to a friend with an Amazon acount or somesuch).
Good job, jw. I just signed. Even though I've never used POPG, I liked knowing it was there. I just cancelled a pre-order for a near-$50 DVD set coming out next month. Found it cheaper elsewhere, and can no longer trust Amazon to match.
E. Simon wrote: I often pre-order items and have never received the lowest price offered via that "guarantee" either.
Wow. The Amazon gremlins must be out to get you. I have benefited from the pre-order lowest price guarantee lots of times (mostly on DVD pre-orders). In some cases, the price was lowered pre-ship, so the initial credit card charge was for the lower amount. In other cases, the price was lowered after the item shipped (but before end-of-day on release day), and my credit card was refunded the difference (I think the biggest was $6). I also had at least one case where the price dropped twice, pre-ship and post-ship; the invoice price reflected the first drop, and my credit card was refunded for the second drop. All automatic, no customer service involved.
By the way, based on a pre-release DVD order I placed today, the pre-order price guarantee is still around. Of course, this helps Amazon, too, since they can judge demand (and order appropriately from their distributor) if folks aren't waiting until the last minute before release to order. Actually, what I've noticed with some DVD releases is a "U" curve: higher price when first listed, then a price drop, and then a price increase sometime prior to release date. Interestingly, if I pre-order at least a week or so before release date, I will frequently get the DVD on release day, even with super-saver shipping.
This has been stated elsewhere, but to confirm, the PRE-order price guarantee is still in effect. If the price drops before the release date you still get the lowest price without needing to request it specifically. The POST-order price guarantee is what has been eliminated. So if it goes down a week after release date you wouldn't be able to request a refund.
I realize that. But if I'm finding a fifty-dollar set eight dollars cheaper right now, elsewhere, there's no guarantee that Amazon will drop the price, as well. I put it back in my shopping cart, and may re-order if the price drops, but now there's no guarantee that I'll get the best price from Amazon, so why do them the favor of pre-ordering?
If Amazon won't be loyal to their customers, it's unlikely their customers will be loyal to them.
Strange. I haven't used pre-order a ton, but when I have it's always worked perfectly. I just get an email saying "your savings from order..." or some such. Considering that the most recent Harry Potter book has been out for over a year, perhaps it's been fixed in the meantime? Beats me. And in any case, as long as the pre-order guarantee is there it can still be used, even if you end up having to request it.
They haven't adjusted my pre-order for Beedle the Bard yet. The site lists it at $7.59 and I'm still at $7.79. Not a big deal and I'm not about to contact them about a 20 cent difference, but this sort of stuff happens all the time. If the difference is more than 10% I email customer service.
I've never even bothered to look for adjustments to the order during the pre-order period, I just keep an eye on the item price and then check what I actually get charged once it has _shipped_ (and how much I get refunded a day or two later if applicable). It's always worked out so far.
You've been lucky. I've had to get refunds at least a dozen times. I was overcharged $8 on my most recent video game order. I got charged the full retail of $29.99 and it sold for 21.87 on release day.
I was about to buy a HDTV untill i saw this thread. I always rant and rave about how i love amazon, but now i'm not even going to renew my prime membership. I spend ridiculous amounts of money on here and i guarentee that wont be happening any more. This is a very very sad day.....
Bad news... Although I don't understand why they would not keep the POPG going. At the end of the day it has to be cheaper to them than to take a return! I recently bought a camera and 28 days after I received it the price went down significantly. I asked for and obtained a refund. Had that not been available, I might have just returned the camera altogether and ordered another one, or even worse for Amazon bought it from another store. I guess they're constantly experimenting and trying to figure out the best way to mitigate their costs while keeping customer satisfaction high, so I wouldn't be surprised if the POPG came back. Still, it's always bad when a store that prides itself as having excellent customer policies eliminates a longtime customer favorite.
A very sad day, indeed. Please sign the petition and tell your friends and family. Amazon made no announcement, so thousands of people may be buying under the assumption that the policy is still in place!
a) disappointed that it is gone b) forced to do less impulse buying and c) mostly venting but still going to end up shopping from Amazon.
There is little that we can do here. From past experience, when Amazon makes a decision, good or bad, they stick to it. Whining is not going to change it... online petitions are a joke... we have to move on and not surface other intangible arguments (sales tax... which you legally should be paying on a use-tax form with your state return anyway) to make our points. Those of you that are very stubborn or irate could shop elsewhere. Those of you who abused the returns/POPG no longer have accounts...
*sigh* I miss it... I'll just have to adjust. The sooner we all do it the better.
Thanks for signing the new petition! The old wording was a bit harsh and turned off some. Being diplomatic did a better job of communicating the same message while not offending a potential signatory. Please spread the word! http://www.petitiononline.com/mod_perl/signed.cgi?popg2
Wow, MooX. Sounds like almost 600 other people don't agree with you about online petitions. Even if whining doesn't change it, there's no harm in making your opinion known. If you're disappointed that POPG is gone, is posting your disappointment on the thread as far as you're willing to go? That will definitely lead to no action by Amazon. At least others are willing to say something. You can call it whining. Most would call it consumer feedback.
What market share do you think 600 or even 6000 people is to this company? Read their Q to find out.
Online petitions are notoriously overlooked and anonymous.
I wish you the best of luck in trying to get things going, but it's going to require more effort than 30 seconds of an online petition, and to me the effort outweighs the benefit, especially considering the luke warm odds that any effort will be successful.
I'm sure there was a cost-benefit done on removing the policy and I'm even more sure that with Amazon, once a decision has been made it has been made.
I'm sticking with my "get over it or get out" philosophy. We're tipping windmills here, and I'm sorry if realism gets in the way of your idealistic attempts.
If I have to be villianized for being real, so be it.
Most of my family and friends live in overseas and they have asked me to buy many many stuffs for Amazon. I have spent more than $6,000 so far this year. I always have about 50 items in my cart so I know many items raise ad drop price like every 1-2 hours which means 10 times a day. So there is no what's called "best price" at the time I place order because their price always change.
I hate to find out (which I did many many times) that their price drops 10%-20% next day after I placed my orders and that makes me feel like an IDIOT!! With the post order price guarantee in place, I feel more comfortable to place order when I was asked to because I know I have 30 dyas to adjust the price difference if I notice the price drops (I have 50 items in my cart). Without it, I do really will reconsider the way I am spending on this site to avoid being overcharged....
MooX: Who's villainizing you? I haven't said any negative word about you? If I'm reading your posts correctly, you've said we're "tipping at windmills" and that we're "idealistic".
You sound like you know about business. If you do, you know that for every complaint a company actually gets, they assume a multiplier for those who will just vote with their wallets. 600 signatures is not alot, but if each of those signatures represents 5, 10, or 100 people who would be upset if they knew about it, you start getting into some more significant numbers. Beyond that, you have to look at the PR impact. What happens if the news picks up on it? What effect would it have on Amazon's image as a customer-oriented website?
Frankly, I find it surprising that any Amazon shopper would be so cavalier at losing such a money-saving policy. Rather than post twice (which took you more than 30 seconds), you could have signed the petition and forwarded it to 5 friends. You may consider this villainizing, but you sound like a shill for Amazon. Accepting Amazon's "cost-benefit" analysis and announcing that their "decision has been made" sounds a lot like you're being an Amazon apologist at the least.
Thanks for your empty wish for luck. Sounds hollow to me.
I actually think that your afterthoughts would be much more effective vs. the petition. Actual letters that are flagged as complaints vs. a petition or even better, mainstream media coverage would be avenues that have more of a chance than the sign up and whine.
I use(d) the POPG as much as anyone, even for some "insignificant" amounts <$2.00. It was nice while it lasted. I'm prepared to go back into the "before I knew about it" mode that was my Amazon shopping years ago.
Will I spend less? Probably.
Do I still want the policy? Of course.
Am I willing to invest my time into a means that will get the attention necessary? No, I'd spend far more in the opportunity cost than I saved last year in POPG.
Do I want to be on the hit list of flagged accounts that may be the most amazon does with the petition? You'll notice I still haven't signed.