from what ive read at sleeplikethedead.com who studies these types of mattresses, they say a warranty period is really only half of what they all state so figure 10 yrs if its a 20 warranty. check the website, has a lot of interesting things to read.
Hi Mary. What I've been told is that TempurPedic sets their prices & no store is allowed to undersell or offer discounts. Going online and checking, it did appear that everyone had the same prices, even checking TP's site. But there is a sale going on for another few days; I think until 7/8/12. Regardless of the particular store's warranty policy, TP gives a 20 year warranty except on their new Simplicity line, which is only 10 years. If you buy one of their mattresses & hate it, they will not take it back for 90 days. The idea is that it may take time getting used to, but 1/4 of a year is a bit long in my opinion. From what I've read, TP offers free delivery, but I'm told they charge a delivery fee to remove it. You could easily check on this as I could be wrong. I don't know what the policy is to remove an old mattress you want to get rid of. If I were buying from a mattress store, I would never go anywhere but Sleepy's. Their service level is incredible. I purchased a Carolina Natural Selections mattress, which developed an indentation almost immediately. I called Sleepy's & they came out the next day with a replacement. That Carolina mattress developed an indentation after only 7 hours of sleeping on it. I then went back to Sleepy's, settled on the Simplicity TempurPedic, they delivered it & took back the 2nd defective Carolina mattress, without even sending out a representative to measure the indentation. When I left a review on their site, giving them excellent marks except for 1 small $49 complaint, I got a call from their corporate office & they refunded the $ immediately. They are very serious about making sure the customer is satisfied. Very refreshing. Now that I've given a pitch for Sleepy's (& no, I do not work there) I have to ask you, Mary, if you've read the previous messages concerning some very important health issues that may be attributed to sleeping on a TP? Please do yourself a favor & read these. I'm sorry I wasn't aware of these potential problems 3 weeks ago when I purchased my TP; I would have done more research on these issues. Good luck--buying a mattress is not as easy or fun as it used to be. There are so many mattresses out there that are made with inferior materials & sag early on.
I read your recent response to Mary and I was encouraged to read your suggestion that she read the previous messages concerning possible health issues from sleeping on a TP. I also suggest that Mary visits the following websites and she will find a multitude of information submitted by people that have major issues with a TP.
I read the following statement on a discussion board about TP. Reads like "damage control" to me and it was most likely submitted by the public relations department at TP. People are uniting and their complaint voices are being heard, loud and clear.
Propaganda statement follows=
"Tempur-Pedic International is a fast growing company. Tempur-Pedic mattresses are constructed from a meterial that is proprietary to the company. Company website suggests that Tempur mattresses are better constructed, supportive, deliver pressure relief and very durable.
Tempurpedic International, Inc. is a publicly held company. The company was founded in 1992 by Dag Landvik. At the present time Tempurpedic International is headquartered in Lexington, Kentucky. The founder of the company is very famous for his introduction of the viscoelastic mattress concept. This viscoelastic TEMPUR material was originally designed for use in the outer space. In the beginning Tempurpedic International was the wholly owned subsidiary of the Swedish company Fagerdala that was the first company that started to use TEMPUR material. Please try to contact Tempurpedic Customer Service directly prior to posting any complaints on this site."
Really? Contact TP before posting any complaints. People have contacted TP for years and one would think after almost a decade of complaints for various reasons that TP would issue warnings about the various issues. They have not. So, yes, people are angry and rightfully so. Take it from one who knows first hand, contacting TP is a waste of time. The only thing that will force them into disclosure are complaints by dissatisfied people telling as many other people as possible, using the power of the internet, to be very very careful and do their due diligence before purchasing a TP mattress.
We had a Serta Perfect Sleeper. Within four years it had two indentation U's in the top of it. It came with a good warranty, but we were told it was "normal wear." We have had our Tempur-pedic for over a year. It is heavenly.
No, Value 786, I am not the moderator; just someone who occasionally spends too much time on the computer when I should be doing something constructive. Like washing my hair. After reading Mary's post, which came right on top of your telling us about your horrible health issues with TP, I thought she should consider the possible ill effects of sleeping on a TP. I probably spent 25 hours researching mattresses before making a purchase. The biggest complaints seemed to be (1. Mattresses sag prematurely. (2. The store from which the mattress was purchased would not replace it. Nowhere did I see anything about possible health issues from sleeping on a TP. Had I known this beforehand, I certainly would have done more research. Now that you've brought this to my attention, it's creepy to think that night after night I will now be sleeping on top of a bunch of chemicals which sit, encased, on a chunk of fiberboard. Therefore, I wanted Mary to get all the information concerning TP and not just focus on her initial concerns. Just being neighborly in cyber-space.
They are stinky for awhile. Mine has "aired" out after a few weeks and is not nearly as smelly as when I first purchased it. I ran my air purifier 24/7 to help as well. Another way might be to leave in another room for awhile until it off gases.
I recently got Sheex and use them with my Tempurpedic mattress. They fit perfectly and stay on. They also stretch so you can still get the feel of the mattress. My old sheets fit tight and I couldn't feel the softness of the mattress. I have joint and back problems and the Tempurpedic is a big help.
I absolutely adore my Tempurpedic mattress. I have had it for just under 10 years now and it is going strong. I look forward to going to sleep every night and do a heavy sigh when I get into it. I use a soft top mattress pad with it and very soft sheets and it is heavenly! I have never had an issue nor am I sick often. When I travel away from home, I have never found a bed more comfortable than mine and I cannot wait to get home.
I have owned mine for 10 years. It is definitely worth it but I am interested in buying a new one at this point. Over the years, it has gotten softer / less responsive. To echo what others said: It definitely changes in the heat / cold as others have said (more cold = more firm), and taking off the liner can make a mess.
One other thing, read the fine print on the 20 yr warranty--its not all that it is cracked up to be.
All said and done, I bought a Queen size for 1,200 about 10 years ago and would repurchase in a heartbeat. The small flaws above are outweighed by the amazing sleep you get on one of these. I had to train myself NOT to study / read in bed because I would pass out. Instead of fixing my sleep-hygeine, I had to work on my awake-hygeine!!
I was just getting ready to say "good-bye, it's been great" to this thread on Tempur-Pedic when I gave 1 more check & all I can say "Lord love a duck!" How very interesting that after 9 pages of polite contentment vs. polite misery with Tempur-Pedic, when Value 786 spoke up with verified major health issues & documented 10 lost years of her life due to Tempur-Pedic and gave websites that could backup her claims, did "Diane McLaughlin" and 87 minutes 37 seconds later "Nima Motamedi" pop up with a positively glowing advertisement for Tempur-Pedic. So guys--how much do you get paid to scan every chat room concerning mattresses...and is it fun to think up new names for each response...do you chuckle thinking we're too stupid to realize what your employer Tempur-Pedic is doing? How pathetic. Pass this along to your boss--treating the public as if we're clueless sheep only makes some of us mistrust you and not want to buy your product. In fact, where I was neutral about Tempuir-Pedic before, I'm now completely disgusted. Is your product so poor, and your company so scared about the health issues that these tactics are employed? What is Tempur-Pedic trying to hide from the public?
I think what may eventually happen is one becomes use to the smell overtime. The most offensive, and strongest smell was just after the delivery of my 2nd warranty replacement. All toll I have had three Tempurpedic memory foam mattresses since 2002.
According to the tag on my 3rd Tempurpedic memory foam mattress, it was manufactured on December 6, 2011 and it's ingredients are:
"POLYURETHANE FOAM PAD, 41% and the VISCO-ELASTIC POLYURETHANE FOAM PAD, 59%.
It was delivered on February 27, 2012.
It makes sense to me that the very noticable, strong, most offensive smell occurs closest to it's production date.
I did a brief internet search for "polyurethane" and the following information was taken directly from Wikipedia:
"There are then two main foam variants: one in which most of the foam bubbles (cells) remain closed, and the gas(es) remains trapped, the other being systems which have mostly open cells, resulting after a critical stage in the foam-making process (if cells did not form, or became open too soon, foam would not be created). This is a vitally important process: if the flexible foams have closed cells, their softness is severely compromised, they become pneumatic in feel, rather than soft; so, generally speaking, flexible foams are required to be open-celled."
I am not a scientist, I cannot give a scientific explanation for the offensive smell, night sweats, and sagging of the Tempurpedic memory foam mattress. However, I do suspect the consistent and continuous consumer reports of offensive smells, night sweats, sagging, health isses are directly related to: 1) the chemicals used to manufacture the memory foam, 2) the actual manufacturing process, 3) the stability of the materials/ingredients used , and 4) quite possibly a person's body heat when sleeping on it.
I have not forgotten about the main reason I am writing this reply to J. Michel's post in which he reports his experience of letting the Tempurpedic memory foam mattress air out in order to lessen the smell. I do not think, in my situation, that the smell ever went away completely. I think it surrounded me while I lay in my bed and I eventually became accustomed/habituated to it. My sense of smell is like that. I can be baking a peach pie and by the time it is done I won't smell it but the person coming into the kitchen for the first time will surely notice the aroma.
I am preparing to have an independent environmental testing lab come to take air quality samples of the room where the TP memory foam mattress is isolated. I can still smell the stench after four months when I open the door to the room, albeit it is not as strong as it was in February 2012. I'm prepared to let the scientists figure this one out and I suspect there is sufficient information to do so.
Jody, thank you for your post today, July 3, 2012 in which you exposed the veils created most likely as you suggest by the Tempur-pedic marketing/public relation's gurus.
My husband also uses the term "sheep" as a way to describe how people blindly follow one another and believe whatever they hear.
After reading your post this morning, I gathered some of the sites dealing with Tempurpedic issues.
If anyone is inclined to learn more about the problems experienced by other owners of Tempurpedic Memory Foam Mattresses I recommend a more extensive internet search using the keyword phrase, "problems with Tempurpedic mattresses". You will find sites such as:
I can't help but think that the consistency in consumer reported problems associated with sleeping on a Tempurpedic mattress proves the validity of consumers' claims, validates their dissatisfaction, and legitimizes their health issues associated with the petro-chemicals used to manfacture the memory foam.
The positive reports seem fewer and fewer and more and more like damage control similar to what you flagged today. I think the term for this is "a Shill", an entity or person used in auctions to bid up the price or at gambling casinos to entice people to play.
FYI- Closed cell foam covering an area 7' X 7' X 12" has a probable mid-atlantic retail value of $588. I suspect the closed cell foam costs Tempurpedic $294. I bet it's the warranty exchange program combined with advertising costs that account for the retail price in the thousands of dollars.
Jody, your are much too skeptical about people. It seems that many people have had many problems; but not all. I've had one for several years and it never smelled. I can't say it's been my favorite mattress but it's okay. The fact that Tempur-Pedic has been in business for 20(?) years is proof that it isn't all bad. If all the problems mentioned were prevalent, I'd expect to see an article in Consumer's Report or a local newspaper. It would be too good of a story to pass up,
It's hard to know what to believe from internet research. Almost none of it is vetted and that is a tremendous problem. You seem to think that Tempur-Pedic has sneaked comments into this forum; you should consider that competitors might have created the web sites that pronounce the problem and also sneaked in comments. That position is a little "paranoid" for me - this forum isn't particularly important to th mattress industry.
The only thing you can do locally (in this forum) is consider that there are both highly positive and negative reviews from participants whose screen names have been around for a while, i.e., not invented for this particular discussion.
All I know personally is that there was at least one over priced Tempur-Pedic that never smelled and is okay but not great. That sample is the one I own.
I am sure the problems with Tempur-pedic are real (but as Dragoneer mentions) not prevalent. They do have a high rate of customer satisfaction (and that is not just their marketing division giving that information).
But, the reason I am sure the problems are real because there are people with Polyurethane allergies. My son is one of them. We'd never get a TP mattress as long as he was in the home. We had to send him to Grandma's for a week+ when we had our floors redone.
Competitors would be remiss to attempt to nullify the difficulties if they also sell a memory foam mattress. Tempurpedic's memory foam formulation may be proprietary but others are also making memory foam mattresses based on similar chemical technology. I would think they are also vulnerable to law suits if and when similar problems start to surface. It's only recently that more and more mattress manufacturers have instituted their own line of memory foam mattresses/sleep products.
Concurrently, if retailers do not investigate the products they sell then I believe any legal action could and would probably involve the retailer. Ignorance of a situation is not always considered a justifiable defense.
Check the article on the website below, I found it during a very brief search. There was news coverage sometime ago and most likely there were other attempts made as well. How often is news suppressed because of special interest groups, and or pressure from advertisers, etc?
How long did it take before problems with asbestos, cigarettes, lead, etc. was dealt with? If I'm not mistaken the cigarette industry managed to duck disclosure and regulations for much more than 20 years.
Not everyone has a problem with the Tempurpedic's memory foam mattress and what is your resistance, if any, to a disclaimer letting people know of the possibility that they may encounter night sweats, odors, irritations, etc.
Are you or a loved one allergic to Peanuts or have allergies to pollen. If you are, or they are, I suspect you might appreciate hearing the pollen count on the news. You'd probably also appreciate reading on the package label that the equipment used to make a cookie or ice cream you're about to eat or serve a loved one with a peanut allergy was also used to produce a product that contains peanuts.
I think it comes down to trust and personally after researching and my personal experience, I'm not feeling that Tempurpedic has earned my trust. In the end isn't life all about choice, and in the world of consumer affairs, in my opinion, it should be all about informed choice. Vanilla or Chocolate? Or should I say Peanuts for everyone?
FYI-Jody, skeptical, I dare say he's realistic. I'd be interested to read the rules concerning what one "can" do locally (in this forum). Dragoneer, your statement "not invented for this particular discussion" is interesting. What then is the purpose of a discussion board? Are you in a position to moderate what is discussed? And what, if any, might your interest or motive be for not supporting open dialogue and debate?
If you honestly think that I am a competitor and that the multitudes of people voicing their upset and dissatisfaction on the internet are all competitor's then I suggest that you look at the two fingers pointing back at you from your finger pointing at Jody. You suggested that he was "much too skeptical". Aren't you being "much too skeptical" when you suggest it is competitors that are responsible for the bad press?
Value 768: What I thought I said and what I meant was that all one could do in evaluating the comments in this forum is to note that a number of the contributors on both sides had been long-term contributors to various GB forums. AND THEREFORE A LOT OF OPINIONS BOTH PRO AND CON WERE FROM NON-PLANTED PEOPLE. In other words, a genuine diversity of opinions have been displayed. I was also by implication implying that this forum was yet another non-vetted internet source of information.
I'm sure a large number in absolute terms have had genuine problems with memory foam. I'm also sure that orders of magnitude more people have not had those problems. If we assume that Tempurpedic has sold 50,000 mattresses a year (a smaller number is hard to believe) then they have sold 1,000,000 (a million) in twenty years. If 1/10 of one percent have had big problems that's 1000 bad mattresses. If 50 of those people complain on a web site it would seem like a large number. But it isn't. More than 1/10 of one percent of Ford, Toyota, Samsung, and RCA customers are screaming within the first week after delivery and these are some of the brands we consider reliable. The point of this drivel, is that a very small fraction of a very large number seems like a lot of people. But it isn't.
And this is why I and I presume you would want to see some independent data and statistics to know whether those with problems are victims of a corporation or just the luck of the draw. We wont find out in this forum or by reading un-vetted web sites where the specific purpose is to gather complaints rather than data.
Dragoneer, your July 3, 2012 posting seems to focus on the percentages of overall mattresses sold compared to complaints. The understanding I derive from your reasoning/ (logic) is that the problems are miniscular in comparison to the overall number of sales of the Tempurpedic mattress over the past 20 years and therefore the problems don't warrant attention. It sounds somewhat like the argument presented in war when civilians are killed, it's "Collateral Damage".
I suspect the reports on the internet just touch the "tip of the iceberg". Fortunately, I did come across an interesting post on:
from Marquettehous. Marquettehous' March 8, 2012 post reads:
"LIke so many of you, we had major problems after sleeping on the tempur-pedic. There has now been a class action law suit started and if you want to learn more about it you can contact my lawyer at
Gerald Maples 365 Canal St., Suite 2650 New Orleans, La 70130 504-569-8732
33 St. James Sq. London, United Kingdom SW1Y 4JS 020 3008 8888"
I intend to verify and report back the authenticity of the information after contacting Attorney Gerald Maples, (geraldmaples.com) and if it checks out my supposition that the problems with the Tempurpedic memory foam (Polyurethane) mattress is widespead. I visited Attorney Maples' website (below is an excerpt from the landing page) and the magnitude of the litigation they handle rivals that of Erin Brochovich's endeavors. If the information proves valid Tempurpedic's corporate problems are moving up a notch or two, or three........
"F. Gerald Maples, P.A. is a litigation law firm historically representing people in pursuing various industrial workplace injury claims including asbestos and chemical exposure claims (such as leukemia and mesothelioma claims), noise-induced hearing loss claims, and petrochemical exposure claims. The firm often represents people who have been harmed or sustained property losses as a result of environmental contamination through the negligence of various industries including chemical and petroleum companies. For more information about our services in connection with a mesothelioma, leukemia or other industrial exposure claim, click here."
P.S. The following statement was taken directly from Amazon.com's customer discussion guidelines- "Customer Discussions connect you with other customers to share your questions, insights, and views about products available on Amazon.com. Read what others are saying about hot products, get knowledgeable answers, check out product comparisons, and swap comments in our easy-to-use group discussions."
I bought the temperpedic rapsidy 6 years ago because of neck and back injurys do to a car accident. This is the most comfortable bed ( like sleeping on a cloud) i have ever owned in 45 years! You sleep like a baby and VERY comfortable,i love it and did recomend it to several of my friends and they also bought one. I would highly recomend anybody with back trouble to give it the 90 day trial free!!! Not cheap but you get what you pay for. Love it. Reggie Swartz
This is one product that lives up to the hype. My wife and I have had the Tempur-pedic for over 5 years, it is as comfortable and pleasurable to sleep on as the day it was delivered. We have stayed at Radisson Hotels and slept on the Select Comfort mattresses, they cannot compare to the level of gentle support and comfort the Tempur-pedic provides. Buy with absolute confidence and also invest in a couple of sets of 800-1000 count Egyptian cotton sheets, they last forever, and only get better as they age... you will never regret the money you spend on excellent bedding.