It is not straight forward at all. I have ordered from Myhabit since the site started and this is NEW. All other times refunds went back to my card and with my last return it defaulted to store credit without me realizing it. It is actually against most credit card issuer policies for this to happen as refunds are required to be sent back to the original purchase method. This is just Amazon using their customers as a bank. It is sleazy and I won't buy from them again.
I ordered a purse from them, and they didn't notify me that there was a problem with my order until the day it was supposed to arrive. I just received an e-mail in the morning saying that they canceled my order and that I was getting a $10.00 promotion. I wish they had informed me earlier. That purse was available on other websites, but by the time I received the cancellation notice a week later, it was sold out everywhere. Oh well, I just unsubscribed and will no longer attempt to purchase anything from them.
I've purchased many items from this website and I've never been let down... yet. I love Myhabit. I also shop at Gilt, Ideeli, and whatnot, but I always look here first.. because they have free shipping haha and no tax ;) Anyways, the most disappointing experience I've had with them is when I ordered a pair of Harding shoes. The shoe box was torn... that's about it really. I've ordered a two-piece bathing suit too. First I only ordered the bottoms because I have a top I think would be fine with it. When I received it, it also included the top! I was excited. I think that was an error though because the top and bottom were sold separately.
My girlfriend bought me a battery operated mission clock (with pendulum) that was supposed to be solid wood. When it arrived, it had a Crate and Barrel sticker on the back of it, and appeared slightly scuffed up. We looked it up on Crate and Barrel, and the clock was laminate and littered with poor reviews. There was a $5 difference beween a new Crate and Barrel clock, and this defective item: the pendulam stopped working the day after we hung the clock! We discovered this was one of the problems on Crate and Barrel reviews. Hate to say it folks, but My Habit appears to selling retailer RETURNS that can't be restocked. When an item has returns for a systematic defect, it goes to My Habit instead of eBay. Claiming something is solid wood when it's laminate is FRAUD.
You'll find my previous replies around the end of last year. Do like their stuff - I was one of the lucky ones who didn't receive "knock off" boots. Found I needed to return them - Right (laughing here). Followed all their rules for returning stuff. Was given a store credit - Not a happy camper big time. Customer service told me very rudely that I should have read the small print. Found out on my own I could have a store credit or refund on my card. Be careful - they give store credits so they can keep your $. You have to pry it from their cold/boney fingers...
I'm editing above my original post -literally a half hour after the first one, because I think my edit is more important than my original post was. I just got off the phone with MyHabit customer service. I was all geared up and ready for a big "what's your supervisor's name?" discussion, when the representative came on the phone. To my shock, it wasn't needed. She wasn't able to explain how I got the returned item, but she did explain that if things are returned in the original packaging with no damage, they could be resold as wait-list items (which this wasn't). She was polite and competent, found my emailed complaint and that it hadn't been responded to and is following up with it and refunded ten percent of my purchase price (since I didn't want to exchange for another new one). I have to say that I'm pretty happy as of right now and will purchase from MyHabit again (though for items I'd never want someone else's return on, I'll probably stick to brick and mortar so I can examine the packaging).
--- from here down is my original comment I've purchased several items from my habit after being careful to make sure they weren't available cheaper elsewhere (sometimes they are, even on Amazon). I was pretty happy with it until last week, when a pan I spent a hundred dollars on arrived and was someone else's obvious return. The pan had been taken out of the wrapping and stuffed back in the box with the wrapping shoved inside it. One of the pages of the instructions had been torn in half. The pan still seems serviceable, so I wasn't going to return it - but I don't want to pay full price for someone else's return. My emailed complaint (sent through the form on their site) went completely unanswered - not even an acknowledgement. I'll be calling them today to see if I can get a person, but I'm pretty unhappy and now suspicious of everything else I've purchased. I like a good deal, but if I want refurbished, I want to know I'm buying refurbished.
Greedy is a good observation re: My Habit. I have no merchandise complaints but my bank temporarily put a hold on my bank card because MH continuously attempted to push through a payment on the card-for merchandise I did not order. Most companies make a couple of attempts, but MH won't give up. I will continue to trade with them...cautiously.
I quit ordering from them a yr+ ago. Wanted to return boots/ there was no other size. They ran me thru the ringer when I wanted a refund on my charge card. They said that was not possible - I would have to be happy w/a store credit - like I would ever buy anything else from them in this lifetime! After reading the extra tiny print on the shipping slip - found out I could choose between a store credit or a refund on my credit card. Wrote them a forceful email asking why they had chosen a store credit w/out asking me what I wanted. Not much of an answer except I would get a refund on my card. Greedy, greedy dead boney fingers holding onto one's money... DON'T ANYONE BUY FROM MYHABIT - if you may want to return it.
My experience with MyHabit has been very unsatisfactory. Two out of three high-end products I purchased exhibited serious manufacturing flaws (a broken zipper and mismatched leather on a handbag, a crack in a platform sole on a pair of shoe boots), which happened after only a few months of use but after the return policy had expired. When I asked MyHabit to address the problems with their supplier, they offered no customer support and simply replied ""Since we do not have a way to contact the vendors directly, you may want to contact the manufactures to inquire if they have any options for you" and then sent me links to the retail websites. This is NOT customer service. WARNING: MyHabit offers discounts but no service and does not stand by their merchandise. They claim "Our savvy Member Service team is available for those times when you need live help," but in fact they are not interested in customer retention and simply cut and paste their mission statement into their reply to customer inquiries. I will no longer shop MyHabit and encourage others who have had a bad experience to make it known until MyHabit changes their business model and offers service for the luxury products they sell.
I just purchased a Brioni tuxedo from myhabit for my husband. He already owns several Brioni suits and therefore I was seriously shocked by the poor quality of the item I received. It's obviously a fake. Very disappointing! I always thought that myhabit was a reliable site - not anymore!
the Faconnoble shirts are not the same quality as sold in high end stores cheaply made like fakes with labels. Some buyer got conned. Also they charge 4.50 return charge which is not disclosed until you go to return something. I am not impressed so far.
I never signed up for their emails either. They must get their mailing list from another place. They are only a drop in the bucket of all the garbage I receive. I did get myself taken off their mailing list. Don't remember how I did. Love Amazon & buy from them all the time. Why they have MYHABIT as an associate store is way beyound me...
Why is this site spamming me? I have no interest in it, I do not want to know about, I didn't subscribe to it, and yet I have an account with them that I can't close. Great move amazon. Next time, ask me if I want in.
Lee, I ended up calling then emailing them. I don't remember needing a password. Call them & tell them about your not being able to log in. Some person to person bitching never hurts :) I always have the same problem w/Delia's. Don't let 'em beat cha down...
The only problem I have with 'My Habit' is that they charge your card twice when you exchange items. They refund the second charge when the defective (or returned) item reaches them. They say they are working on this 'problem.' This is a real hassle and makes exchanging items unecessarily cumbersome. They do however act promptly when notified of other problems, defects etc., going so far as to refund a portion of the purchase price. I will continue to shop with them.
Kandy answers Jaime - At least my cowboy boots were real Dan Post. I would have for sure kept them except I'm broke. Know it sounds totally dumb to have ordered them in the 1st place...duh I just wouldn't order anything else from them. Oh, I did finally get my refund posted on my chg card. Read their policy Carefully. You do have too options: store credit or credit back on your card. I wrote them & inquired why THEY had decided I would get store credit? Heard back I would have it posted on my card. So all of you out there, be sure you desinate your preferance otherwise they give you store credit - big surprize :(