Wonder if this has happened to anyone else? Bought a $100 Amazon gift card at my local grocery store and when I scratched off to reveal the claim code, 2 digits/numbers were disfigured so badly I couldn't read them. I showed the grocery store manager the gift card and was told to contact Amazon directly. All Amazon has told me that the gift card has been claimed but they will not tell me the date & time. I understand why they can't tell me WHO claimed it, but really. . . the time & date information is that classified!!! So beware - I lost out of $100 in form of an Amazon gift card purchased at my local grocery store - don't know how the claim code was stolen but it was - and Amazon or the local grocery store are washing their hands in helping me - stating "not responisble for lost or stolen gift cards". The card was not stolen or lost because I have the card - all the reciepts - and they never left my possession. So before you buy - take a good look at the gift card for signs of tampering. Amazon should really take note of this type of stealing!
Lori very sorry for your loss, if you used a cc card can you dispute the charge???? We had a similar happening last year, end result when we use gift cards now , i go directly to target walmart site or here, and Have them shipped to who i was going to give it too. In most cases even Khols the cards reached the person i was sending it to in less then a few days. The amazon and walmart cards got there in less then 2 days. It worked out well that way being shipped directly from the store itself.
I can't believe Amazon wouldn't make their Gift Card good. What is a $100 to a big company like Amazon. That's terrible. I don't think I will ever shop Amazon again for fear of bad customer service in case of future problems. Boo Hoo to Amazon on this one. THere are a lot of other companies I can use. Thanks for the email
After talking to the store's gift card department and Amazon, I was emailed the claim code in full - and when I tried to claim the code in my account, I was informed the code was already claimed into another account. Amazon suggested that I check with family & friends to check if they used the claim code in their Amazon account, which I did and nothing. For goodwill, Amazon told me that they put $20 into my account to be toward future Amazon purchases which I am gratiful for. But the bigger picture is that someone out there has figured out how to steal claim codes from gift cards. I realize that I have lost my $100 ( or $80 with Amazon $20 ) but I would like to know the date & time this card was claimed in the thief's account because I have the receipt stating the time & date when the card was "APPROVED". According to the grocery store, when the card is APPROVED, it is ready to be used- which mine was, but in my case, it was used before by the time I tried to add it to my Amazon account. It is just bugging me in how they did this!!!
I am sure each discrepancy would be decided individually upon the customers receipts. I am almost positive 90 percent of the people out there do not take advantage of companies like amazon, no matter how cheap they can be. It is more the principal of the matter and I for one am that person who would fight for that dollar if I think I was right and would not steel even a penny if I should not be entitled. It's kinda like letting 10 criminals go than putting 1 innocent victim in jail. If this person seems sincere and would post this email like he did I would give him back his money already. I don't think he would make such a statement if he got his $100 from the gift card. Why lose even 1 customer over an this issue. I just imagine myself in his position and I for one would not put myself there. I just didn't know Amazon, being as large as they are, would treat their customers in that manner. I have dealt with a lot of internet purchases and 99 percent of them met me at least half way.
Um, Amazon should be able to track down those using the coded card and contact them without notifying you of their logistics. This isn't rocket science...and FYI, moving forward, always, always, always, save your receipt when getting a gift card...it is your proof of purchase in case it wasn't properly activated, etc...
>>>> So before you buy - take a good look at the gift card for signs of tampering. <<<<
This is good advice.
Compare the claim code covering to other cards. Many use not just plain covering, but something with a pattern embedded. But it always should look professional. Smooth, with squared edges. If in doubt, pass, and take a different card.
Crooks will grab some cards off the rack. No one is really watching the racks, and no one really cares if they walk out the door with unvalidated cards. But they'll take them home, scratch-off the codes, recover the codes, and bring them back to the store. Unsuspecting folks buy them, and the crook only needs to claim the card between the time that the card is activated, and the time the rightful buyer tries to claim it. Just a few hundred dollars pays for the machine that recovers the claim code with a generic covering.
I'm leaving out a few steps that help the crooks hide, and generally, this isn't a one-person gig.
Reporting your theft to the police is good. But also make sure that your issue is brought to the attention of the loss prevention departments at both the store you bought the gift card at, and whoever the gift card is for. Customer service departments and store managers don't always understand the importance of informing LP, but LP departments, with cooperation of law enforcement, track these things, and occasionally can identify the source.
<<Backroad Junkie>>I completely agree with you. I was just reading not that long ago that a person bought amazon gift cards and said to " A word of caution, don't scratch too hard. On one of the cards, I scratched too hard and one of the numbers partially came off" they said they had to guess the numbers/letters,etc. So honestly maybe the person guessed the wrong number/letter and that is why it is claimed the claim code was probably claimed by the actual person that bought that gift card. Just a thought.
I was brought up to think a customer is always right and I am innocent until proven guilty. I am a home based business and I lost some and won some but if I am in doubt, I hold to my good reputation and met them half way. If I can not trust my customers why be in business. If my decision doesn't break me I will do what I can to make it right. I have not met one client in the 25 years of business who actually meant to take advantage of any situation except those emails from africa. Majority of the people mean well and that is why business succeed. Amazon is so large that if they gave everyone who has problems what they want, they would still succeed. Why do you think all the large stores like Home Depot, Macy's, Lowes, etc....take returns with "no questions ask" . Because there are only a few that take advantage of the situation and we all love them. I wouldn't shop anywhere but Home Depot because it is so easy to return merchandise.
the store should stand behind their merchandise, no matter what. If not I wouldn't shop there anymore. There are a lot of other fishes in the sea to shop at. All the stores are finding out how important it is to satisfy their customers and make things right. Even the airline sends surveys to get feed back so they can improve. I think he just got an idiot clerk. He should start over with a supervisor and don't give up until someone listens
Why are the codes even accessible to shoppers? Can't they shrinkwrap them or hide them under packaging? I realize that clever criminals can open packages and re-shrink wrap, but that little bit of silver paint sure isn't going to stop them. I have actually thought this...that people could steal the whole rack full of codes and just wait and try until some were activated. They probably wouldn't have to always recover the code; I bet many people buying them don't even realize the code SHOULD be covered or may not even look. Heck you could probably recover it with a piece of a rub-off tattoo from the gumball machine.
Still, I figured SOMEONE would report the code being pre-used and the user would be investigated. Someone ordered or bought with those codes. I suppose it would be difficult to prove (you could say you got it as a gift and threw it away after you used it, that there was possibly a typo in typing your similar code that you of course don't have anymore, etc.)
Maybe they could have the actual cards at the checkout desk. You have to get them activated anyway. They keep many medicines behind the desk and you just check out with a cardboard copy of your Sineaid or whatever. maybe the cash registers could print a unique code as part of your receipt, but it wouldn't be ON the card itself. I don't know. It seems there should be a better way.
I dont know about your area, but our local TV stations love to sink there teeth into problems like this. It's a free option that may result in a full refund, more complete answers, and someone being held accountable just to avoid the press!
As far as I'm concerned, it is Amazon's fault to begin with for giving the bad guys a chance to get away with doing this to their gift cards. They are the one's who should be trying to figure out ways to stop this problem instead of trying to make their money back from innocent loyal customers who actually really trusted them to begin with. That is the only fault, is some of us are just naive and "TRUST" the stores we shop in.
but the question again remains to be seen. Did the actual claim code get stolen or was the code scratched too much and the numbers were unrecognizable????????? The OP said" 2 digits/numbers were disfigured so badly I couldn't read them"