i bought from a third party seller and now the seller has emailed me and said the price was an error and the're requesting i go into my Amazon acct. and cancel the order. Are they obligated to honor the price? anybody know for sure? thanks.
I would not cancel the order. Let them deal with Amazon themself. Why should you make a move on your part. Good sellers will honor any mistake or resolve it themselves. Tel them to go through Amazon and fix it themself
Exactly Pryan. There are a lot of con artist sellers on Amazon. Even if Amazon doesn't make them honor the price, at least they'll have a record that this happened. If they get lots of complaints about the same third party seller they can take action.
contact amazon, that's the only way to get a real, actual answer, I believe. They do say something about how they back up the BUYER from their merchants, so suggest contacting amazon. Think there is a link somewhere, sorry don't know where, exactly...
when I buy from an amazon merchant, I make sure they have a guarantee and return policy - and read their feeback, all of it! seeing wht people say about sellers will tell you a great deal, also what the seller has to say about neutral or negative feedback ... if they are nasty people, i won't purchase, same as on ebay.
I've had only excellent service with the sellers I've dealt with, but I follow the rules I outlined. I've even had instant refunds when items were missing/lost in mail.
scammers ARE everywhere, sadly, as I've found out too many times to even pretend to trust sellers unless do my research first.
Seller's have the ability to cancel the order due to a pricing error as well. It just hurts their Amazon Rating if they do it too often. If it was an obvious mistake (like $4.90 instead of $49.99 everywhere else) then you can help them out and cancel on your end. If it is just them realizing it is selling for more now, and they don't want to order, you can leave it to them to cancel. If they don't cancel or ship, it counts against them as well.
As a seller on amazon, i double and triple check the prices I post. A decimal point in the wrong place can be a huge mistake. If this happened to me, as a seller, I would simply refund the money. As far as ratings go, you do get the opportunity to list why you refunded. An explanation listed there should clear up any bad ratings. Contact amazon first. I would not cancel the order until you hear from them.