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Amazon Not Honoring Release-Date Delivery?


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Showing 1-18 of 18 posts in this discussion
Initial post: Apr 18, 2011 9:09:54 AM PDT
To Whom It May Concern,

I've been a faithful Amazon customer for several years now, and have had nothing but fantastic things (well besides a couple of misplaced orders from Lasership in the past) to say about Amazon, until today.

I'm an avid videogamer and one of the aspects I love about Amazon is that they offer free Release-Date delivery to any and all Prime members. Because of this I have exclusively shopped with them for any and all of my videogame purchases. I recently placed a preorder for Mortal Kombat (360) 6 days ago, and chose "Release Day Delivery" when checking out.

I come to find out this morning that the estimated delivery isnt' until the 22nd rather than the 19th. While it seems a bit petty, for a gamer, I assure you it is not.

I spoke to a customer service rep who informed me when I placed my order that they could not allocate enough copies for release day delivery, however at the time of posting this, the item's page is STILL OFFERING release-day delivery. To prove a point, I actually just re-ordered my preorder and chose release-day delivery to see if I could in fact receive it by tomorrow.

I'm very disappointed in Amazon and they way my order was treated, so much so that I'm hesitant to use them for future purchases, at least for videogames.

Posted on Apr 18, 2011 5:24:29 PM PDT
Last edited by the author on Apr 18, 2011 5:24:53 PM PDT
GZSPROUT says:
I'm not going to tell u your opinion is invalid or anything..a bad experience is a bad experience; but if amazon has treated you well in the past, you should forgive them for this 1 failure. Each & every company screws the pooch on pre-orders (gamestop, best buy, etc) I've had failures with both of those stores on different games.

I pre-ordered Black Ops at Gamestop. I got there & they had it on the shelf for walk in customers to buy, but they refused to give me my pre-order because they were out of the 'alloted pre-order' units. I had to wait a week to get it(they wouldn't refund me & let me purchase then either)

Best Buy delivered an 360 version of Fallout: NV to my house when I ordered it for PS3 & then gave me a lot of grief about returning it, because my invoice said ps3 & I was trying to return the 360 version..which was the whole point!

I've yet to have a prob with amazon, but I'm afraid I am about to. I pre-ordered Final Fantasy iv complete collection. It is due tomorrow, but hasn't shipped as of 830pm. I'm hoping it has shipped & they just haven't updated it, which I've seen them do.

Good luck man!

Posted on Apr 18, 2011 5:38:08 PM PDT
Never let it be said that today's consumer is not obsessed with immediate gratification.

In reply to an earlier post on Apr 18, 2011 5:44:47 PM PDT
DEEZUS says:
"While it seems a bit petty, for a gamer, I assure you it is not."

if you're a gamer, you surely have a backlog. go play those games for the long 3 day wait.

Posted on Apr 18, 2011 5:59:25 PM PDT
I guess I'm more frustrated if anything because of being spoiled by Amazon being so reliable with orders in the past. I'm also quite sick and was looking forward to enjoying the game tomorrow.

To make a situation even stockist I reordered the item again in hopes of next day delivery and later in the afternoon was notified that my original order was rescheduled for delivery tomorrow. So now I have 2 copies arriving tomorrow.

Oh well...

Posted on Apr 18, 2011 6:02:00 PM PDT
Sunshine says:
Previously i was looking to preorder this for a friend. I dont remember seeing a release date delivery stated on the item a few days ago. Looking at the Mortal Kombat on the website now it still just states "This item will be Released April 19,2011 preorder now" There is a link right under it that you can click on for the shipping details for preorders and it states:

Release Date: An industry term that refers to the date the product is available from the Publishing Company. Once released by the Publisher, Amazon.com will pick up the product and transport to any number of Amazon.com Fulfillment Centers (FC) located in various regions of the United States. Product from the Publisher to Amazon.com FCs may arrive on the same day or up to several days from the product release date. Once Amazon.com FCs receive the product, it is then shipped to consumers based on their shipping option selected at the time of purchase. Publishers will provide Amazon.com changes to a products release date that will be reflected on the web site.

There is a difference between release date and delivery dates. Typically when games have a Release date delivery it states that specifically explaining that you must pick 1 day shipping to get it.

I know you state you have been a faithful Amazon Customer, but maybe you were eager and didn't pay attention to the fine print?

Posted on Apr 18, 2011 6:05:07 PM PDT
[Deleted by Amazon on Apr 19, 2011 3:13:01 PM PDT]

Posted on Apr 18, 2011 6:10:36 PM PDT
Last edited by the author on Apr 18, 2011 6:13:47 PM PDT
"Estimated delivery" and "actual delivery" are two different things.

Because you are PROBABLY a Prime member... the "estimated delivery" is automatically calculated to be 2-3 days from the posted release date. But since you (claim to have) qualified for "release date deivery", isnt it POSSIBLE Amazon will ship it OVERNIGHT to you?

Seeing as how you posted this around noon (your local time) today, you obvioulsy havent even given them the CHANCE to ship and deliver it overnight. -- I've had parcels ship at 9pm EST, and arrive the next day... as promised.

It's just past 6pm on the west coast... if it ships FedEx overnight to Washington DC, you'll have it tomorrow.

So wouldnt it be MORE reasonable to WAIT to email them and/or bitch and complain about failed delivery estimates until AFTER you didnt get it on time? than BEFORE their promise date has even occurred, let alone passed??

I'm just saying...

In reply to an earlier post on Apr 18, 2011 6:10:46 PM PDT
So your whole life as you know it will go down the tubes within a 3 day time period over a video game. That is really sad. There are millions of people all over the world that would be perfectly willing to trade their reality for yours.

Priorities are strange.....Perhaps you should go stand in line at a B&M on release day.

In reply to an earlier post on Apr 18, 2011 6:18:38 PM PDT
J. Rogers says:
Well isn't yesterdays consumer more obsessed with immediate gratification? Don't people ussually want west they buy right away. If you preorder something it seems to me you would want thay right away as soon as it releases. Actually a preorder is not immediate gradification at all.

Posted on Apr 19, 2011 4:33:11 AM PDT
What possible difference can it make if you receive an item today or 2 days from today? You need to put things in perspective. Unless it is a life saving drug, it is no big deal.

Posted on Apr 19, 2011 4:51:10 AM PDT
B. Kelly says:
You still might get it on release day. Sometimes they can't update the web page fast enough for popular pre order items like MK and a few people get caught in the time between when they want to stop release date shipping offers and when the change can be reflected on the website.

I am also a prime member and without having to ask for release date delivery I am getting it for Portal 2. I got my email yesterday that it shipped out and will be here today. They still do it, you just had one bad experience. Lets not talk about ordering from the official CAPCOM store! I ordered release date shipping and my order was 11 days late!!! No apology, no free strategy guide, nothing.

And for all those that don't understand its not about gratification of having the game immediately, its about COMPETITION! You want to play and beat your friends and you don't want them to get a few days extra practice on you. Nobody wants to sit on the sideline and watch while everyone else is training and competing. I can garauntee you it woulnd't matter if it was Mass Effect 3 release day. This is about keeping up with your buddies and playing together.

In reply to an earlier post on Apr 19, 2011 5:11:26 AM PDT
Patrick says:
Let Amazon know and they'll award you a promotional credit for your troubles.

In reply to an earlier post on Apr 19, 2011 5:24:38 AM PDT
Delshad N. Salhi says: "While it seems a bit petty, for a gamer, I assure you it is not."

As a life long gamer since the 70's.... I can assure you it IS. Petty and childish. They made a mistake. Grow up.

In reply to an earlier post on Apr 19, 2011 5:33:25 AM PDT
B. Kelly says: "And for all those that don't understand its not about gratification of having the game immediately, its about COMPETITION! You want to play and beat your friends and you don't want them to get a few days extra practice on you. Nobody wants to sit on the sideline and watch while everyone else is training and competing."

The competition isn't the petty/chidlish part. It's the *****ing and moaning and going "OMG, I M neva gonna buy from Amazon" over one single mistake that every retailer makes from time to time that is petty and childish.

"I can garauntee you it woulnd't matter if it was Mass Effect 3 release day."

I can guarentee you it would to a ME2 fan who has to beat his/her friends in achievements, or speed runs, or who can get what character in the dating part of the game, etc. Those types of gamers have been the same way ever since the Atari 2600 and arcade days. Beating your friends has nothing to do with the game genre.

In reply to an earlier post on Apr 19, 2011 5:39:21 AM PDT
Last edited by the author on Apr 19, 2011 5:45:46 AM PDT
Nanciejeanne says:
I had this happen a few times with release things. I stopped buying things that my son was really anticipating on release date from amazon. And I really love amazon, but too many times, we didn't get them.

Maybe they need a better system of queuing on the day. If you are the 20,000th person to pre-order, they should really tell you that you aren't getting yours on release day, but in the next wave. I HAVE bought locally and returned the 4-day-late one, but only once. Maybe if more people did, they would try to fix it.

And I know in the grand scheme of things it is no big deal. But if they TELL you you will have it that day, so you don't even bother getting on some list or something somewhere else, then I think it is a little bit of a bummer.

So for me, if it is something rare that we HAVE to have on release date, we don't order here. :(

edit: i am trying to think of an analogy that non-gamers would get....say there was this new super-hyped movie, theater/music show, or season opener game that you really really wanted to see. You buy your tickets for opening night, but on the day, they say you have to come tomorrow or next week. No big deal, but if you were anticipating it because they told you you were indeed going, then you feel let down...and you have to hear from all your friends how great it was...but you have to wait. There is something special about opening day of stuff...I don't know why. Sure it fades fast, but still.

Posted on Nov 7, 2012 6:22:57 AM PST
la guera says:
I preordered halo 4 for release date delivery way back on may 25. Not only did it not ship until the day after it was released, but people that ordered the game way after i did received theirs the day of the release. That is definitely not good business. I won't be preordering from Amazon in the future.

In reply to an earlier post on Nov 7, 2012 7:04:04 AM PST
Last edited by the author on Nov 7, 2012 7:18:49 AM PST
From the forum at the bottom of the item description page for Halo 4, it appears Amazon did mess up on the release of this game. There are numerous complaints with similar stories, far too many to attribute to a random mistake or false accusations.

I suggest contacting Amazon's customer service (some are giving compensatory benefits), but given experiences posted in the Halo 4 forum and my own experience recently on a completely different issue I have to add that it might be necessary to speak to more than one customer service rep (call back, don't ask the first person to get someone else).

I suspect the quality of service depends on whether the call reaches an Amazon CSR vs. an outsourced** CSR, but that is only my own conjecture. If you are connected to a CSR having no idea what release-day-delivery is, that's a good indication to hang up and try again.

**I'm not speaking of USA vs. foreign, that isn't the issue; I've received excellent service from foreign CSRs, but they've always given me the impression they were Amazon employees, not third-party contractors.
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Discussion in:  Gold Box forum
Participants:  16
Total posts:  18
Initial post:  Apr 18, 2011
Latest post:  Nov 7, 2012

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