I am a frequent Amazon shopper and have had only one package "lost". I actually called Amazon (call 1-800-555-1212) for the number and they next day mailed the book to me again. The orginal never did show up. I was impressed with Amazon's customer service.
I always thought Amazon used UPS. They do not take P.O. Boxes and in our small town we have to have one because we live to close to the Post Office and they won't deliver. I love UPS! I was dispapointed to see that Amazon was using the USPS for my orders. You would think in a town of 2000 that the post office could make sure they have the right Reynolds. They have lost 2 very big checks so I'll be lucky to get anything. In other words I have never had a problem with Amazon but I stay away from using the Post Office whenever I can. It's hard for Amazon to do anything when it's the carrier making the mistake. UPS can tell you exactly where things went wrong. My post office looks at me like I am an alien.
I had a package from Amazon.com that UPS said they delivered, but it never arrived at my home. Called UPS, they told me to call Amazon. Amazon shipped me out a new one overnight (since I needed it for the weekend - it was originally shipped 2 day) -- no charge -- and said if the other one ever did show up, just send it back to them. I was very impressed. Turned out UPS delivered to wrong address and the homeowner dropped it off 2 days later. Called Amazon back because we decided to keep both since we liked it so much and they then just charged us for the other one.
Yes. Just last week in fact. Amazon has ALWAYS shipped out another item. I have Prime, so when stuff doesn't arrive, they reship standard NEXT-DAY. This is one of the reasons I love Amazon...they have never given me any grief.
On a related subject...if I've had to return items, they are pretty good with that as well.
Well, the holiday season is (sigh) upon us, and everything suddenly becomes frenetic and less than perfect in terms of any kind of shipping, USPS or USP.. But Amazon really does make an effort to provide as advertised. Always, ALWAYS contact them.. they really do go the extra measure to make sure you are inconvenienced as little as possible. The $79/yearly I pay for the free-2-day-shipping has saved me a fortune, and is one of the BEST marketing tools any online business has provided.
UPS is a joke around my area. I live in a semi-large apartment complex....... they always want to deliver my packages to other people. On ocassion, they've even had signatures of god only knows who as their accepting the package. ANYWAY, my point, AMAZON is ALWAYS GOOD about replacing missing parcels or lost items. In fact, I've never ever had a problem with this issue.
I am new to the area I am in now. I have been living in this town for about a year. I had the post office lose my package. We are in the same boat. Those who live in the town have to have PO Boxes (no choice there). It has the correct address and name on this package. For some unknown reason the county carrier took it and delivered to people who did not have our name nor address. The people at the postal place said we were out of luck and next time instead of just delivery confirmation we should have had the package insured. They made it was like our fault. SO now I scared about ordering anything and not getting it. They said the people who they delivered my package to refuses to return it. However they won't tell me or the company who sent the package where it got sent to. This is why I hate the Postal Service.
Yes - once for an Amazon package and I received a replacement promptly (USPS lost it). Returns have always been easy as well. Once in a long while, they will try sending a package UPS to my PO box. As soon as I catch the error, they ship again and the UPS package becomes their problem to recover. The only real problem I have ever had was with a reseller.
Track your package..If that dont work Amazon has a link to file a colmplaint and they assist on finding your package.Maybe call your local post office, they have a 1-800 # to help you find that missing package.
I think you should definitely contact Amazon and let them know. I had the same thing happen just last week. The tracking in my account said it had been delivered, yet I didn't have it. I rang them, and they sent me another one overnight.
I have been having recurring issues with Amazon orders over the past 7 months. Since December I have had 9(!) packages not arrive. Amazon's site appears to have the tracking info, but USPS says they were only notified of the shipment. I have sent numerous emails and have called customer service begging to have someone look into this issue. I always get the form response apology, but it keeps happening. Once or twice I understand, 3 or 4 is hard to stomach, but 9... you would think someone would care enough to do something about this. I can't fault USPS as they never show the item as received. Am I the only one experiencing this? In my last call, Amazon told me that they are aware this has been happening, but I can't seem to find any information about what is going on, or any steps to resolve this. Do I really have to join Prime and pay my $70 just so I can guarantee that I get my packages?
I also had a UPS package to Dulles, Virginia get misdirected to New York! Amazon shipped a replacement the day I complained. UPS then retrieved the errant package and I got both. As for USPS, I've often received packages before USPS' web site would admit the shipment existed. However, I've always gotten them (fingers crossed)...
I don't think this is a case of luck (I do feel that I have bad luck though). I think that the probability of having this many packages go missing is statistically significant and indicative of a bigger issue. I have been using Amazon for over 10 years, receive multiple shipments a week (obsessed book, dvd/DB, and game collector). In my 10 years, never have I had a problem. Then starting in December of 08, it seems that this is happening just over once a month.