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Pop Up when returning a cheap item to Amazon


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Showing 1-25 of 32 posts in this discussion
Initial post: Nov 11, 2011 6:01:46 PM PST
Last edited by the author on Nov 11, 2011 6:03:28 PM PST
Murphy says:
I recently bought two HDMI cables that were suppose to work with a Sony camera from Amazon and they did not. They were only $7.65. I was following the procedure to return them and when I got to how I wanted the credit, I clicked refund and a pop up came up saying to keep the item, I am a valued customer. Has anyone else ever got that message? I only ask because when I got my Amazon bill I did not get the refund and when I chatted with someone online today from Amazon they had no clue what I was talking about. Amazon sent me a return label to send them back their $7.65 cables

In reply to an earlier post on Nov 11, 2011 8:20:56 PM PST
Susan says:
if they sent you a return label, then return them. They will credit your account after they receive them and process everything, but write your tracking number down just in case.

In reply to an earlier post on Nov 11, 2011 9:38:51 PM PST
Last edited by the author on Nov 11, 2011 9:41:11 PM PST
OldAmazonian says:
Did the HDMI cables from Amazon fit the jacks on the Sony camera and the other device? If so, then how did the cables not work? We bought a few of Amazon Basics HDMI cables and only one of the group does not work perfectly. It causes "sparklies" (fails to fully shield out electromagnetic interference) when the others do not, under identical conditions.

In reply to an earlier post on Nov 12, 2011 4:04:54 AM PST
Murphy says:
The jacks on on the cable were much larger than what plug into the camera. I read elsewhere online that this is a special cord Sony makes for the camera and even Sony doesn't have replacements yet. Mine didn't break, I just wanted a spare in case I needed it in the future.

In reply to an earlier post on Nov 12, 2011 10:46:29 AM PST
patriciae says:
I did get that response from a pop up for nail clippers. I proceeded with the refund process and my accout was credited the same day. there was no problem.

Posted on Nov 12, 2011 10:50:33 AM PST
Godswrath says:
Funny how nobody but patriciae answered the question at hand.

While I never had the popup I've had it happen over the phone before, and have heard of it happening to others over the phone a lot (ie keep the item-- "it's too cheap to bother with returning it", basically)

In reply to an earlier post on Nov 12, 2011 10:54:18 AM PST
Murphy says:
Thanks, yes I noticed just you and Patriciae were the only ones who did answer the question on hand. I just wanted to make sure I wasn't imagining something that the Amazon rep didn't confirm he was aware of it. I did package up these cables and returned them this morning still upset with Amazon. Then I got an email telling them to forget returning them and keep them. What a messed up company with certain things.

Posted on Nov 12, 2011 12:42:23 PM PST
Last edited by the author on Nov 12, 2011 12:43:04 PM PST
PurrSuede says:
S. Taylor asked: I was following the procedure to return them and when I got to how I wanted the credit, I clicked refund and a pop up came up saying to keep the item, I am a valued customer. Has anyone else ever got that message?

Yes, I have. And it seemed to occur on an item I purchased where it was the last one in stock. It was an article of clothing, it was mislabelled as to color and the bag looked like it had been opened and sealed again. Perhaps someone else had returned it previously?

I don't know... but I was all ready to return it when I got the pop-up you spoke of and I did get a credit to my account and I did not have to return the item.

As I recall I got a message that said if I wanted to return the item anyway to please contact Customer Service.

Perhaps it isn't worth it to them to relist an item, or to put it back in stock or some such activity for certain low-priced items.

I didn't find it "messed up" at all, I found it quite pleasant to deal with, frankly...

Posted on Nov 12, 2011 12:47:02 PM PST
cupboy says:
Is the camera that small that Sony can't use industry standard connections?

Posted on Nov 12, 2011 12:57:27 PM PST
Last edited by the author on Nov 12, 2011 12:59:24 PM PST
Bone says:
cupboy, type C HDMI is standard on portable device across all manufacturers. The OP probably didn't know they needed a type A to type C, or mini-HDMI cable, and just bought a regular type A. An easy mistake to make if you aren't familiar with the standards and assumed they're all the same.

If you want to moan, look at the cost of the HDMI cable stub you need for Apple's iDevices.

In reply to an earlier post on Nov 12, 2011 6:25:20 PM PST
Murphy says:
I did buy a mini and that was too big. My question on this whole thing was does anyone else ever buy something cheap at Amazon and want to return it and get a pop up saying to keep it. I got it with these cables yet when I did not receive the refund, I called and the rep acted like he never heard such a thing.

In reply to an earlier post on Nov 12, 2011 6:36:17 PM PST
T. Call says:
Yeah, the cost on the Apple HDMI cable stub is just awful. There was one on a deal site this morning. Really expensive, $1 with free shipping. I bought two.

Posted on Nov 12, 2011 6:38:00 PM PST
to be honest if it is under $5 i normally do not even bother trying to return it. That being said i do not think i have ever returned something to amazon. i guess i am lucky i have never got something that is defective from them.

In reply to an earlier post on Nov 12, 2011 6:38:46 PM PST
Murphy says:
and your point is?

In reply to an earlier post on Nov 12, 2011 8:14:38 PM PST
OldAmazonian says:
Obviously, the point James wants to make is that one mistake does not a bad company make. Amazon has always treated me fairly as well, even when items were falsely described by manufacturers.

In reply to an earlier post on Nov 12, 2011 8:26:01 PM PST
Last edited by the author on Nov 12, 2011 8:28:42 PM PST
Ellen Ripley says:
No, I've never seen that pop up when returning items, but I don't return that much stuff.
S. Taylor, Thanks for the heads up though in case that happens on a small $ items purchase if I should need to return it for some reason. Sounds like it might be something new they are trying to implement into the on-line return process. Maybe all the CS people aren't aware of it yet; there's probably a huge turn over on CS employees and they probably all aren't reading their daily memos.

Posted on Nov 12, 2011 8:40:52 PM PST
I have a Sony camcorder and it uses standard micro-hdmi

I've never had the op's question happen, but I've had a multipack of something that one was broken and they just gave me a partial credit rather than returning the whole lot.

Posted on Nov 12, 2011 10:24:10 PM PST
Here's the list of things that can't be returned from http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8&nodeId=200572800&qid=1321164258&sr=1-2 :

--Items that are classified as hazardous materials or use flammable liquids or gases
--Computer laptops, desktops, and Kindles more than 30 days after delivery
--Any product missing the serial number or UPC
--Downloadable software products
--Gift cards
--Pay As You Go (or prepaid) phone cards
--Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
--Items purchased from sellers other than Amazon.com
--Some Jewelry orders
--Some Health & Personal Care items
--Grocery products

Some of these things have other return policies (like items from other sellers). Some you can't even get a refund (or exchange) except under certain conditions.

Some of the things are on the list because *you* can't ship them. (Amazon can ship them to you by following specific procedures, and they can't trust you to follow, let alone know, the procedures, and if it's their label on the package, they can be fined for your oversight or violation.)

Some things it makes no sense to return them (like food and personal care products.)

I don't know if they use a pop-up to tell you that they don't want you to ship them back, but they tell you somehow during your request for a refund/exchange.

Do these policies extend to a defective item that has a salvage value of zero? I don't see why not. That's essentially why the grocery items are on the list.

Did it happen in this case? Seems to have happened. Why there wasn't also a refund issued, I don't know. Maybe there needed to be a couple more clicks done to complete the process, and those clicks weren't done. Maybe it was just a glitch on the website. Maybe another pop-up was blocked. I don't know.

Why the CSR didn't know, well, there's a lot to know, and even knowing how to find the information in their knowledge base has got to be an acquired skill. Perhaps the CRS was new. Perhaps the CSR misunderstood the question. Who knows!

There was probably some confusion involved here. I'm not sure if the cable was defective. I think it's being said that it doesn't have the necessary connector, but that's not defective. Did the item description specifically say it was the right one for the intended use? I don't know. So I'm willing to bet that there was enough confusion that it's not so hard to understand why the answer given wasn't the right one. Getting the right answer is hard when you don't have the right question.

Bottom line: Sometimes you don't ship something back. A vague answer? Yeah. But it's about as specific as it can get with this group being one of outsiders, and outsiders who didn't see the right question(s) at that.

In reply to an earlier post on Nov 12, 2011 10:33:36 PM PST
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In reply to an earlier post on Nov 12, 2011 10:34:37 PM PST
Last edited by the author on Nov 12, 2011 10:40:10 PM PST
Sony doesn't like industry standards. sony always invents their own. they are dicks like that. my dad paid 3k for a HDTV back when they were still that expensive. It has a sony memory stick slot, so you could look at pictures from a sony camera. They didn't bother putting any other types of slots in there, in case your digital camera wasn't sony. It would have added minimal cost to the price of the tv, but they didn't do it.

Posted on Nov 15, 2011 2:01:09 PM PST
Booksnoop says:
Yes, I just got this pop-up today when I tried to return a $14.99 calendar that was not as described. It told me to keep the item and I would receive a refund.

Posted on Nov 15, 2011 4:02:52 PM PST
I have had this happen several times. Rather than receive a refund on my credit card, I receive something more akin to a promo credit. The next order I place has the correct "promo credit" amount deducted from my order total.

In reply to an earlier post on Nov 15, 2011 4:31:40 PM PST
Murphy says:
Thanks for the reply to the question I asked. Most people just commented on why the cord did not fit, why I wanted to return something cheap, etc....I just wanted to make sure I didn't imagine something. After I mailed this back to Amazon, that afternoon I got an email to keep the cords. They were already mailed and didn't help me anyway. Thanks for answering.

In reply to an earlier post on Nov 15, 2011 4:33:53 PM PST
Murphy says:
Thanks for the response. Watch your credit card statement to see you get the credit. As I mentioned, I got the pop up but did not get the credit. When I called on it, they gave me a store credit to use on future purchases.

Posted on Nov 16, 2011 4:18:07 PM PST
Bondiablo says:
I haven't received that pop up but I did just return an item the other day and got a pop up about getting a faster refund. I guess now you can get a refund as soon as they confirm you've shipped the item.
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Discussion in:  Gold Box forum
Participants:  22
Total posts:  32
Initial post:  Nov 11, 2011
Latest post:  Dec 16, 2012

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