I paid an extra $27 for two day shipping. That was on the 25th November, a holiday. So, it is now late Monday (Tuesday for me) and the item still hasnt even been shipped. The seller is not replying to my emails. Am i due a refund and any tips on what I can do next please.
The things I ordered on Thanksgiving Day from Amazon shipping using my Prime account and therefore 2 day, are scheduled to arrive Tuesday (tomorrow). I received one of them today. If you don't get them tomorrow or Wednesday and the seller continues to not respond to your emails, contact Amazon.
Thanks reg. Yes, several of my items arrived today. I paid extra for this one to receive them on the same day. Get this, if I place the order right now (I just did a dummy one), it has the same delivery date as when I purchased it last Thursday. I have a prime account but this wasnt eligible.
The two day shipping is from the time they actually ship it. Is it something that needs to be processed or made? Is there something other than the normal gotta get it to the shipper? Is it an individual? I would think that these things factor in. If the business was closed from Thursday-Sunday, they may have shipped it today and not given you tracking info yet. Sometimes that takes awhile. Good luck. I know it can be frustrating to wait when you expect something.
Thanks everyone. I guess this is the first time I have done a third party Amazon sale, now I know what to expect. I reckon if the seller was taking a longer break than the Thanksgiving Day this should have been on the page - it was an early Black Friday deal after all. Next time I wont bother with paying extra for shipping. That was $27 I just wasted.
I checked back on my order page, and the message provided before I did the final click was that the shipping was :November 26, 2010 - November 29, 2010 and Delivery by 30th. As it hasnt even started shipping then that wont happen. If I hadnt paid that extra $27 for faster shipping (usual shipping was free) then it wouldnt be an issue.
"I reckon if the seller was taking a longer break than the Thanksgiving Day this should have been on the page" Why? The Friday after Thanksgiving is a fairly standard day off.
"it was an early Black Friday deal after all." So? How does that have anything to do with this discussion?
"Next time I wont bother with paying extra for shipping. That was $27 I just wasted." I hope you realize this was YOUR fault, and not the seller. Based on what you've told us, he did nothing misleading or confusing. If the ordering process is too advanced for you to comprehend, maybe you should get some help with ordering in the future so these kinds of problems don't happen again.
Carolyn says: "I checked back on my order page, and the message provided before I did the final click was that the shipping was :November 26, 2010 - November 29, 2010 and Delivery by 30th. As it hasnt even started shipping then that wont happen."
Unfortunatly marketplace orders do not have a guarentee on shipping times. They are expected to ship within 2 days and to ship with the method you paid for. If there is a problem like this you are to contact the seller directly. There should be a link in the order page you access through your account page.
Why are you being so mean about someone being confused? Sheesh. . .
And I don't think the day after Thanksgiving is a standard day off - stores are open, as well as FedEx, USPS, and UPS. . .So this shouldn't hold things up. If people are away or busy, then yeah sure. . .But then again, the seller isn't obligated to ship the item out the same day as the purchase. So Friday really has nothing to do with it.
I ordered a game from a third party seller through Amazon, but I received it for the wrong system. I ordered a PS3 game and I got a Xbox360 game. When I contacted the seller about this they said it was a mistake and they will send the right game right away, and they will offer me a free game of my choice to show their apology, and they wanted me to delete the bad review I posted on their page. After that I had no contact from the seller again even though I removed the bad review. I send them multiple email messages. What should I do?
BTW... You should not post seller feedback until the transaction is completely done. And by done I mean either:
1. You have your merchandise, it is the correct merchandise, and it is in working order, 2. You had a problem, but the problem has been resolved, or 3. You had a problem, and it is clear that it will never be resolved to your satisfaction.
Always try to resolve the problem by contacting the seller, using the contact the seller button in your order on the Amazon's website, BEFORE even thinking about posting feedback.
I read all these questions and replies and I still can't find an answer to what 2 day guaranteed delivery really means-if it doesn't happen. I ordered an item and it shipped the same day with Fed X. Tracking read out for delivery on the second day. I knew this was never going to happen because the location was still 600-700 miles away and traveling by ground. Sure enough, at 5 days I am still waiting. I expect the item to arrive any minute now but how will the guarantee be honored? Do I get any recompense or just an apology for it missing the arrival date?
Any true guarantee tells you what will happen, how it will happen, and what will happen if that doesn't happen. In this case, you will be refunded any extra shipping charges you paid to get the guaranteed delivery date when that date is not met. You just have to contact customer service after the item is delivered late.