Stop reading, and call customer support right now. They're your point of contact no matter what stage the process is at. Call now, read the rest of what's here while on hold.
If the item has already shipped, the way to handle it is going to differ depending on what carrier they're using.
UPS, for example, has something called "Delivery Intercept" that the shipper can invoke to allow a package to be re-routed before delivery. However, I don't know if Amazon's contract gives them access to that feature. (It's an additional cost item, but Amazon's rates may be as low as they are because they've agreed to not even attempt to use it.) So again, the first point of contact would be Amazon customer service. Other carriers may have similar programs that the shipper can access, but not the consignee.
If Amazon can't help you, call the carrier. UPS, for example, will allow you to designate an alternate delivery address if they are unable to deliver the package on the first attempt. But that's only available after the first attempt. If they deliver it on the first attempt, you're out of luck.
So no matter what point in the process you're at, your first point of contact should be Amazon's customer support. But keep in mind that the further along in the process you get, the more difficult it is to sort things out -- and sorting things out may become impossible after a certain point.
depending on where it is at in shipping. not shipped customer service may be able to stop and change it, but if it has a tracking ID its up to carrier. UPS: if on the tracking it says delivery attempt made or customer moved, as long as you live in the same state sometimes are able to re route after the delivery attempt. "sometimes is the word. Or they may turn it around and send it back where you get a full refund.
USPS: mostly likely will get sent back for a refund.
fedex: usually the same as UPS how ever if you get a new person they will change the address.
If all else fails you will have to wait 4 weeks from date of delivery to call amazon to get a refund
Hi. I just had a buyer contact me about this and contacted AZ. They said if it's not already shipped you'll have to have the seller cancel the order, refund the payment and after you make the changes in your address on AZ repurchase. AZ rules don't allow for changes in address once payment's been completed and seller's are not to respond to requests to ship to different addresses (meant to prevent hijacking of orders). If it's been shipped USPS and you've filed a change of address it'll be rerouted by them. Let the seller know asap should it be returned or if they sent it by UPS or FedEx as they can make contact with their shipper to arrange return. Expect to pay for the cost of shipping/return out of the refund but by working with the seller you should be able to fix things (unless UPS left it on your old doorstep and someone else got it, then you may be sol). Jim
Every time I've ordered from amazon, they give me options of where to ship to. I choose one, and that is where my package goes. Is this not the way it is for everyone else? Are people just clicking through the screens so quickly they aren't paying attention and allowing the system to use the default address?
What may happen is while they have to update the credit card address for it to work, and they may have also updated the shipping address for a previous order, they never changed their default shipping address from their old shipping address. Then they choose the updated credit credit card, but they don't even look at the shipping address the next time they order.
But what should Amazon do? They already ask people to confirm everything before completing the order. Should they make *all* of us confirm everything seperately just because a few people don't bother checking their order before confirming? Should it become our problem that other people are too sloppy to check?
BTW... It's probably a good idea for anyone who's moved to check their address book, and delete any old addresses just in case they're in a hurry, and get sloppy some day.
Well, I thopught of that, Sicko (I can't bring myself quite yet to calling you Daddy ;)); but why would someone search that far back? OK, let's give Justin the benefit of the doubt. We could use more info from him, still.
Thank you. lol. I would assume to find it, he used google, found the thread, and didn't look at the date?
Many of these posts are people coming to complain. They vent and move on, not really ever coming back to see any solutions.
My guess is that he hadn't ordered anything since the card expired, and forgot to check his shipping address in Amazon, assuming that Amazon would use his information on his current credit card, rather than the one in his Amazon account.
That's why I suggested he might have clicked on the wrong address. It's a good idea to edit our address book from time to time, especially if we've moved. Or changed girl/boyfriends, which could cause serious problems.
did he change the address or add a new one? If he added a new one, it most likely didn't change the other one. You still have to choose the new address if your old one is in there and is the default. If he deleted the old address, I'm not sure how they shipped it there. Tracking numbers will say where it was delivered and if it was refused or not.
Perhaps he changed his billing address, but overlooked the shipping address on the order, which was defaulting to the old address.
Bottom line is you need to confirm that everything on the order is right before you confirm it. And if you're using one-click, you'd better look at that e-mail carefully, and cancel the order within the 90-minute window if it's not right.
Check your billing address. Billing method. Shipping address. Shipping charges. Promotional credits. Prices. Quantities. Everything. And (to repeat it again) check both addresses on the order: Billing *AND* shipping.