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shipped to wrong address! I moved


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Initial post: Jul 14, 2008 2:17:07 PM PDT
I just realized that my order was shipped to my last address. How do I contact shipping to ship again to new address

In reply to an earlier post on Jul 14, 2008 2:19:20 PM PDT
Last edited by the author on Jul 14, 2008 2:20:50 PM PDT
Cricket says:
Contact customer service right away. You can click the button for them to call you and it's usually very fast.

*edit - if you're not sure how, just go to help in the right hand and then the contact us button

In reply to an earlier post on Jul 14, 2008 2:32:18 PM PDT
Stop reading, and call customer support right now. They're your point of contact no matter what stage the process is at. Call now, read the rest of what's here while on hold.

If the item has already shipped, the way to handle it is going to differ depending on what carrier they're using.

UPS, for example, has something called "Delivery Intercept" that the shipper can invoke to allow a package to be re-routed before delivery. However, I don't know if Amazon's contract gives them access to that feature. (It's an additional cost item, but Amazon's rates may be as low as they are because they've agreed to not even attempt to use it.) So again, the first point of contact would be Amazon customer service. Other carriers may have similar programs that the shipper can access, but not the consignee.

If Amazon can't help you, call the carrier. UPS, for example, will allow you to designate an alternate delivery address if they are unable to deliver the package on the first attempt. But that's only available after the first attempt. If they deliver it on the first attempt, you're out of luck.

So no matter what point in the process you're at, your first point of contact should be Amazon's customer support. But keep in mind that the further along in the process you get, the more difficult it is to sort things out -- and sorting things out may become impossible after a certain point.

In reply to an earlier post on Jul 14, 2008 3:45:26 PM PDT
Sakura-chan says:
If it was shipped USPS then it may get forwarded to your new address.

In reply to an earlier post on Jul 14, 2008 4:17:54 PM PDT
M. Hunt says:
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In reply to an earlier post on Jul 14, 2008 4:51:39 PM PDT
Brandon says:
depending on where it is at in shipping. not shipped customer service may be able to stop and change it, but if it has a tracking ID its up to carrier.
UPS: if on the tracking it says delivery attempt made or customer moved, as long as you live in the same state sometimes are able to re route after the delivery attempt. "sometimes is the word. Or they may turn it around and send it back where you get a full refund.

USPS: mostly likely will get sent back for a refund.

fedex: usually the same as UPS how ever if you get a new person they will change the address.

If all else fails you will have to wait 4 weeks from date of delivery to call amazon to get a refund

In reply to an earlier post on Jul 15, 2008 2:48:43 AM PDT
Makes ¢ents says:
Don't forget most of the time UPS will just leave packages on the door step; not even a door bell ring or knock down here.

In reply to an earlier post on Jul 15, 2008 4:24:13 AM PDT
Jim C. says:
Hi. I just had a buyer contact me about this and contacted AZ. They said if it's not already shipped you'll have to have the seller cancel the order, refund the payment and after you make the changes in your address on AZ repurchase. AZ rules don't allow for changes in address once payment's been completed and seller's are not to respond to requests to ship to different addresses (meant to prevent hijacking of orders). If it's been shipped USPS and you've filed a change of address it'll be rerouted by them. Let the seller know asap should it be returned or if they sent it by UPS or FedEx as they can make contact with their shipper to arrange return. Expect to pay for the cost of shipping/return out of the refund but by working with the seller you should be able to fix things (unless UPS left it on your old doorstep and someone else got it, then you may be sol). Jim

Posted on Jan 4, 2010 10:54:07 AM PST
Amazon billed my current address but shipped all items to an address associated with a credit card which has not been active for two years.

I consider the third-party merchants co-equal victims in this case.

So far I've recieved no adequate customer service to Amazon's error.

In reply to an earlier post on Jan 4, 2010 11:13:41 AM PST
Billing addresses and shipping addresses are kept in different parts of your account. You choose a billing method, which has an address attached to it, and the shipping address seperately.

Before you finalize your order, you can see both the billing method and address, and the shipping address. You shouldn't hit okay if the wrong shipping address shows.

If you did go ahead and hit okay with the wrong shipping address, either immediately edit the order in your open orders, or call customer service.

Posted on Jan 4, 2010 1:23:36 PM PST
Trust Me says:
Amazon does not look up addresses associated with credit cards. You supply the address.

The question remains, have you called customer service yet?

Posted on Jan 4, 2010 1:30:43 PM PST
Cricket says:
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Posted on Jan 4, 2010 2:24:19 PM PST
Mel says:
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In reply to an earlier post on Jan 4, 2010 2:33:11 PM PST
What may happen is while they have to update the credit card address for it to work, and they may have also updated the shipping address for a previous order, they never changed their default shipping address from their old shipping address. Then they choose the updated credit credit card, but they don't even look at the shipping address the next time they order.

But what should Amazon do? They already ask people to confirm everything before completing the order. Should they make *all* of us confirm everything seperately just because a few people don't bother checking their order before confirming? Should it become our problem that other people are too sloppy to check?

BTW... It's probably a good idea for anyone who's moved to check their address book, and delete any old addresses just in case they're in a hurry, and get sloppy some day.

Posted on Jan 4, 2010 2:39:15 PM PST
DTC says:
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In reply to an earlier post on Jan 4, 2010 2:44:45 PM PST
T. Coleman says:
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Posted on Jan 4, 2010 2:46:40 PM PST
Sick Daddy says:
If you check the posts, the new post (Justin Fleming) was a customer who had the same problem. He probably searched for threads on the subject, and added his to it, since his was a similar incident.

In reply to an earlier post on Jan 4, 2010 2:53:22 PM PST
T. Coleman says:
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Posted on Jan 4, 2010 2:59:06 PM PST
Sick Daddy says:
Thank you. lol. I would assume to find it, he used google, found the thread, and didn't look at the date?

Many of these posts are people coming to complain. They vent and move on, not really ever coming back to see any solutions.

My guess is that he hadn't ordered anything since the card expired, and forgot to check his shipping address in Amazon, assuming that Amazon would use his information on his current credit card, rather than the one in his Amazon account.

Posted on Jan 4, 2010 3:12:11 PM PST
T. Coleman says:
Or he checked the wrong address in his list. Easy to do. I almost sent a case of Wolf's chili to my grand daughter.

Posted on Jan 4, 2010 3:13:50 PM PST
Mel says:
The real question is: How can someone go for two years without ordering from Amazon? I have a hard time going for a week without ordering.

Posted on Jan 4, 2010 3:16:06 PM PST
T. Coleman says:
That's why I suggested he might have clicked on the wrong address. It's a good idea to edit our address book from time to time, especially if we've moved. Or changed girl/boyfriends, which could cause serious problems.

Posted on Feb 15, 2011 7:28:16 AM PST
M. Whall says:
my son changed his address before he ordered in January but the item still went to his old address. He checked them and they say they returned it to sender. Amazon have not repaid him

In reply to an earlier post on Feb 15, 2011 8:18:12 PM PST
Sick Daddy says:
did he change the address or add a new one? If he added a new one, it most likely didn't change the other one. You still have to choose the new address if your old one is in there and is the default. If he deleted the old address, I'm not sure how they shipped it there. Tracking numbers will say where it was delivered and if it was refused or not.

In reply to an earlier post on Feb 15, 2011 8:53:16 PM PST
Perhaps he changed his billing address, but overlooked the shipping address on the order, which was defaulting to the old address.

Bottom line is you need to confirm that everything on the order is right before you confirm it. And if you're using one-click, you'd better look at that e-mail carefully, and cancel the order within the 90-minute window if it's not right.

Check your billing address. Billing method. Shipping address. Shipping charges. Promotional credits. Prices. Quantities. Everything. And (to repeat it again) check both addresses on the order: Billing *AND* shipping.
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Discussion in:  Gold Box forum
Participants:  46
Total posts:  73
Initial post:  Jul 14, 2008
Latest post:  May 9, 2015

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