I'm not sure what exactly you are referring to, but, speaking of promotional certificates and pretending it's the customer's fault, here's my story: I've been accumulating promotional credits from choosing standard shipping over the two-day prime and wasn't sure how much I had - just that I knew it was a lot. Well, I was checking and saw I had 3 types of credits - Amazon MP3-$10.00, Amazon Instant Video-$34.00, and Software/Video Games-$10.00 Great! I wasn't completely sure of what the promo credits were good for when I signed up, but assumed by looking at my balances that I had $10 of MP3. I purchased 3 songs, browsed a little, downloaded some freebies & checked the balance because I wasn't sure if I downloaded 3 or 4 songs. Wanted to see how many I had left. Still $10 for Amazon MP3. Hmm. Checked my digital orders & realized the 3 songs I purchased were all being billed to my default credit card. I know in the past when I've had credits they pull from there first. I chatted with an Amazon rep and was told that, no, I did not have any MP3 credits. That was actually Digital Video credits. "But it says I have $34 of Video, $10 MP3 and $10 Software/Video Games." Rep: "No, that's all actually Digital Video." ??? To make it even more confusing the rep told me it was $44 total (why not $54 I don't know) but when I looked back in my emails I saw that it probably should be $34 and the emails do say they are all for Video. I'm fine with that, but why show as MP3 and Software/Video, too? And then I was told that "this one time only, as a courtesy, they'd refund my $2.97 and let me keep the sings I downloaded, as a gift." I appreciate that, but again, why is it showing credits for something that's not actually there?