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Pretend it's the customer's fault

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Showing 1-8 of 8 posts in this discussion
Initial post: Dec 17, 2012 12:47:49 AM PST
J. S. Cooper says:
"A careful review of your account indicates that you've required promotional certificates on a majority of your orders for a variety of reasons."

In reply to an earlier post on Dec 17, 2012 7:06:52 AM PST
tonyS says:
Mr. James Cooper, you're nothing but trouble.

Posted on Dec 17, 2012 7:15:39 AM PST
[Deleted by Amazon on Dec 27, 2012 8:37:12 AM PST]

Posted on Dec 17, 2012 7:23:15 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 17, 2012 7:25:34 AM PST
Jenn T. says:
I'm not sure what exactly you are referring to, but, speaking of promotional certificates and pretending it's the customer's fault, here's my story: I've been accumulating promotional credits from choosing standard shipping over the two-day prime and wasn't sure how much I had - just that I knew it was a lot. Well, I was checking and saw I had 3 types of credits - Amazon MP3-$10.00, Amazon Instant Video-$34.00, and Software/Video Games-$10.00 Great! I wasn't completely sure of what the promo credits were good for when I signed up, but assumed by looking at my balances that I had $10 of MP3. I purchased 3 songs, browsed a little, downloaded some freebies & checked the balance because I wasn't sure if I downloaded 3 or 4 songs. Wanted to see how many I had left. Still $10 for Amazon MP3. Hmm. Checked my digital orders & realized the 3 songs I purchased were all being billed to my default credit card. I know in the past when I've had credits they pull from there first. I chatted with an Amazon rep and was told that, no, I did not have any MP3 credits. That was actually Digital Video credits. "But it says I have $34 of Video, $10 MP3 and $10 Software/Video Games." Rep: "No, that's all actually Digital Video." ??? To make it even more confusing the rep told me it was $44 total (why not $54 I don't know) but when I looked back in my emails I saw that it probably should be $34 and the emails do say they are all for Video. I'm fine with that, but why show as MP3 and Software/Video, too? And then I was told that "this one time only, as a courtesy, they'd refund my $2.97 and let me keep the sings I downloaded, as a gift." I appreciate that, but again, why is it showing credits for something that's not actually there?

In reply to an earlier post on Dec 17, 2012 7:32:13 AM PST
Fuzzy says:
What is your point?

In reply to an earlier post on Dec 17, 2012 9:14:17 AM PST
Sometimes the promo credits are only good on certain items. That's why I always keep the original email until I've used the credit.

Posted on Dec 17, 2012 3:15:38 PM PST
Bondiablo says:
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This discussion

Discussion in:  Gold Box forum
Participants:  8
Total posts:  8
Initial post:  Dec 17, 2012
Latest post:  Dec 17, 2012

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