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Showing 1-19 of 19 posts in this discussion
Initial post: Apr 17, 2012 12:29:28 AM PDT
marintaxpro says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Apr 17, 2012 1:07:57 AM PDT
Jonathan says:
If you make that about one quarter the length I'll read the whole thing. You started by complaining about a scanner and went off on a... not even a tangent. You just went off. I was going to help you resolve the scanner situation, but clearly you'd rather grind an ax.

By the way, Amazon's phone number - whether it be coporate's, PR's or customer service's - or isn't hard to get. Heck, they're posted over in the help forum several times a day.

Posted on Apr 17, 2012 1:36:46 AM PDT
While there's nothing wrong with the way you searched, though it didn't work out for you this time, I'll offer some advice for some better researching when looking to purchase something as specific as this.

Open up two tabs in your browser. In one window, use Amazon. Plug in a product search for whatever you're looking for, in this case scanners with TWAIN drivers. Narrow down the search results for a couple-few items you're interested in. In your other tab, go to Google and do research on that product and its ability to work with whatever specific you require, in this case, a specific scanner you saw on Amazon and its ability to be TWAIN compatible.

I'll admit I got exhausted after reading your first few lines, so maybe you finally found what you're looking for. If not, hopefully my advice can help you better in the future. Also, go to the manufacturer's website of whatever scanner you've purchased and look for downloadable TWAIN drivers. Most often, these are available out of the box (though probably out-dated), but not always. Even if they are, it's still wise to go and download the latest drivers.

Posted on Apr 17, 2012 3:21:22 AM PDT
BRef says:
I agree that Amazon search sucks. I purchase alot of electronic items, many times go to other sites do the searches and come back to amazon to put the exact search item in the search box. You would thing Amazon could do better. Newegg is great for searches.

Posted on Apr 17, 2012 3:43:18 AM PDT
A smart move would have been to go to the scanner manufacturer's web site to see what drivers and scanning software was available before buying one.
A second smart move would have been to actually try it out before 30 days elapsed after buying one.

I didn't read past that.

Posted on Apr 17, 2012 3:46:09 AM PDT
ZenCity says:
It doesn't sound like a search engine problem to me, it sounds like user error. If you don't know what your needs are or are unfamiliar with certain terminology you should spend some time doing research. If you have access to a decent computer/electronics store, you should go there and ask questions. You can then make an informed decision about what to buy and then look for the best deal. If you don't have access to a brick and mortar store you obviously have internet access. There are numerous computer and tech forums where you could go and ask for advice before purchasing a product. Don't blame someone else because you didn't want to spend time learning about scanners. Search engines aren't mind readers and they aren't a form of advertising. I've returned items to Amazon and never encountered a situation where I spent half a day in line doing so. I sent items back by UPS and the post office. Both were easy. UPS has drop boxes and if the item was too large I could hand it over the counter at one of their stores. As for the Post Office I have had to stand in line a time or two to hand the box over the counter. Mostly I just gave it to my mail carrier.

I'm not sure exactly what you are complaining about. You chose the product, you decided when to return it and they accepted it back. You didn't ask them or apparently anyone else if the scanner was compatible with your software. Search engines are tools, not personal shoppers or IT gurus. If you need a screwdriver but use a hammer, you have to accept that the resulting damage is your own fault. Not the fault of executives, stock holders or the internet.

In reply to an earlier post on Apr 17, 2012 3:46:30 AM PDT
DTC says:
>> bills1040 says: I have tried to be as succinct as possible... <<

Why do I find that hard to believe, if not a little bit ironic?

In reply to an earlier post on Apr 17, 2012 5:02:26 AM PDT
Susan says:
Dang,,, I think you should click on "Independently Publish With Us" at the very bottom of this page!

In reply to an earlier post on Apr 17, 2012 5:28:50 AM PDT
Nanciejeanne says:
I just love that you said "dang" ha ha!! that is MY word! That and "luncheon" which has been usurped!!! ha ha!! Oh, and "manplow." (long story.)

In reply to an earlier post on Apr 17, 2012 5:36:38 AM PDT
Last edited by the author on Apr 17, 2012 5:37:07 AM PDT
tonyS says:
Jonathan: thank you for your excellent response. "Tangent" is an understatement. "Wall of Words" comes to mind.

Posted on Apr 17, 2012 5:48:23 AM PDT
The Voice says:
When I do a search I go to google if I do not know the exact terms. It is pretty helpful.

Posted on Apr 17, 2012 5:59:16 AM PDT
Fabizzle says:
Wow, that's the most useless new posting I've seen in a long time.

OP's last sentence: "Just a consumer tired of being manipulated by people with no published email address, phone number and spend their day on the Bloomberg terminal watching their obscene salary packages get bigger."

If that's how you describe Amazon, you have no basis on which to even begin to form an argument.

Posted on Apr 17, 2012 10:09:29 AM PDT
[Deleted by Amazon on Apr 18, 2012 7:55:45 PM PDT]

Posted on Apr 17, 2012 10:28:06 AM PDT
Jonathan says:
Your mother dresses you funny: if you go to the help forum Amazon's numbers are posted in the thread "How do I contact customer service?" which is pinned to the top of the forum. Also, any Help page has a nice "Contact Us" button on it that puts you right through to Customer Service.

As for my badge, Amazon doesn't tell me what to do; I just volunteer my time, and enough people voted my responses as "helpful" Amazon offered me the badge. They can pull our badges any time they want.

In reply to an earlier post on Apr 17, 2012 10:30:00 AM PDT
YMCA is just jealous that there isn't the biggest troll badge on amazon

In reply to an earlier post on Apr 17, 2012 10:41:23 AM PDT
ratmotor says:
s/h/it does wear this one proudly, though.

Posted on Apr 17, 2012 10:49:43 AM PDT
Jonathan says:
ratmotor, I'm buying that one for one of my coworkers. Thanks :)

In reply to an earlier post on Apr 17, 2012 4:43:06 PM PDT
[Deleted by Amazon on Apr 18, 2012 7:54:42 PM PDT]

Posted on Apr 17, 2012 7:56:12 PM PDT
Jonathan says:
If you go to the Help page, directly above the "contact us" button is a link to "Ask the Community" that brings you to the help forum.

There's actually far more forums than you listed - the Kindle Q&A (which is separate from the Kindle forum) Complaints, Books and Anime forums are a few you missed, in addition to many products having their own little forums. Unfortunately, Amazon has no central list of forums where we can go and say "these are all the forums on this site." Not surprising, considering they're a product-central company mostly concerned with sales, but it would be nice.
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Discussion in:  Gold Box forum
Participants:  15
Total posts:  19
Initial post:  Apr 17, 2012
Latest post:  Apr 17, 2012

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