Canon CanoScan LiDE110 Color Image Scanner (4507B002) Searches in AMZN often return items that do not have any of the specs I have entered in my search terms. I have tried to be as succinct as possible in searching but have had some terrible experiences. I spent $450 on a scanner after searching, "Scanners, TWAN compatible"; "Scanners, TWAIN drivers" and "Scanners with TWAIN software". I knew very little about what constituted above average specs for scanners and nothing about TWAIN. By the time I had found out that the Fujitsu ScanSnap did not have the TWAIN drivers necessary as an interface for the program I purchased the scanner to work with, the date had elapsed for returning the scanner. Beyond that date, AMZN does not pay for shipping and the amount refunded is at their discretion. Many states are arguing about taxing Amazon as NY currently does. This is contrary to existing federal law which disallows taxation by states that have "no place of business or substantial manufacturing in that state". This is what is currently on the front burner of AMZN's legal plate as the effect it would have on their sales would be incalculable should every state (and perhaps some municipalities as well) convince Congress that the existing laws were drawn up long before anybody envisioned the internet as a means of shopping. Though the immediate effect on consumer's would be having to pay 7-10% higher prices for goods sold on Amazon, that would be balanced out by the individual states regaining much needed revenue (currently going to AMZN shareholder's) there is little doubt that this law will be changed eventually and AMZN's counsel is buying as much time and money forestalling the ineveitable as possible. The shareholders that are going to be hurt by this are not the 70 year old widows holding a dividend paying stock in a time when yield is impossible to find. They will be affected but in most cases we are talking about 100-200 shares. The people who stand to lose the most are the ones that put Border's, any independent bookstore, Best Buy and many local retailers out of business. The executive staff, first and foremost Jeff Bezos who own hundreds of thousands of shares outright and will be vested in far, far more the longer they are with the company. So, to be clear, it's not the small shareholder who will be hurt, it's the guys who live in places you aren't allowed into, who already have salaries ranging from .75 million K to 7.5 million per annum, who bring home annual bonuses that dwarf their salaries , and whose participation in the stock option and stock purchase plan will make them more n a year than 99.9% of AMZN shoppers will make over the course of a lifetime. That is the number one issue on Amazon.com's plate currently. I would like to add something to that. I'd like to hear just how many people have been steered to a product first to Amazon and then, once on Amazon, steered to a product that had few or none of the specifications you were seeking. Further, did you trust that Amazon was presenting you with an accurate rendition of a product with the specifications you requested.
I have, many times, most times I would catch the problem immediately and Amazon would offer to pay for the shipping and refund the money. Have you ever not returned a product because it cost less than $10.00 and just wasn't worth the hassle of wrapping it back up, driving to nearest mailing facility, standing in line and eventually dropping the package off. I have and the process has taken me as much as ½ a day to complete. If you are a middle manager at Amazon, given bonuses and stock options, you probably make around $500,000 a year. That's $250/hr. Every time I need to return an item to Amazon because the item did not have the specifications you stated in your search, got returned by AMZNs search engine (that AMZN techs program to show you anything remotely connected with your search terms) if you are anything like me you have spent at least 4 hours opening the overkill packaging, installing or somehow checking out the item, perhaps finding something that is not working the way you specified you needed to this product to work, contacted Amazon to make sure you are using product correctly, found out that -despite what AMZNs search engines responses were- this device isn't compatible with the OS you have. Now all you need to do is find all the original packaging. Installation instructions, print a label, drive to closest UPS, send the package back to Amazon while retaining receipt in case Amazon doesn't remember to credit the money spent back to your account. Are you getting a full refund? Would you have done all of that on your free time if you didn't need to? If you were employed by AMZN, we have established that this time - about ½ of a work day- would be worth $1000. Did you get offered $1,000 for the return you just mailed back. Again, we can assume that about 50% of the purchases made through AMZN based on the results of their search engine probably don't get returned. In fact, I don't doubt that if there isn't a line item in Amazon's budget, that amount of unreturned but incorrectly shipped product is factored into their revenue, probably buried under many sub-accounts. If Amazon can make the argument that they need not pay sales tax in states where they do not have a substantial physical presence, I think Amazon consumers can make an argument that the search engine results constitute a form of advertising. When those search engine results are wrong - as is usually the case-god forbid AMZN admitting they do not have what you are seeking, they will try to sell you a book about PCs if they don't have a PC to sell you. Further, how many times have you used a search engine like Google to ask if anyone knows anything about vegetarian cannibalism recipes used by the Atkin's Diet. You will get a hit by Amazon about books containing recipes for such, where to find vegetarian cannibals etc. and then go to Amazon because they are web screaming, "we have it, we have it". So ( at least the first 50 times this happened) you went to Amazon.com and searched for the exact item they had just claimed they had. You find nothing remotely related to the subject you were looking for, Amazon -and other less than scrupulous etailers -all do it. It gets you to their website- albeit through deception- hoping you will buy something while you are there. How much do you think they care about accuracy and not wasting your time? NOT AT ALL. I think Amazon. And the FTC should begin to hold search engine results to the same low standard that advertising I held to. If AMZN & rest of their ilk show that they have a wide inventory of exactly what you are seeking along with a dozen similar items and they don't have anything like what you searched for they should automatically get fined for false advertising and ne required to pay 25% of the cost of the item you eventually find-if Amazon and their competitors specifically directed you to their website when you used the appropriate search terms but came up empty handed after clicking on their link. Just a consumer tired of being manipulated by people with no published email address, phone number and spend their day on the Bloomberg terminal watching their obscene salary packages get bigger.
If you make that about one quarter the length I'll read the whole thing. You started by complaining about a scanner and went off on a... not even a tangent. You just went off. I was going to help you resolve the scanner situation, but clearly you'd rather grind an ax.
By the way, Amazon's phone number - whether it be coporate's, PR's or customer service's - or isn't hard to get. Heck, they're posted over in the help forum several times a day.
While there's nothing wrong with the way you searched, though it didn't work out for you this time, I'll offer some advice for some better researching when looking to purchase something as specific as this.
Open up two tabs in your browser. In one window, use Amazon. Plug in a product search for whatever you're looking for, in this case scanners with TWAIN drivers. Narrow down the search results for a couple-few items you're interested in. In your other tab, go to Google and do research on that product and its ability to work with whatever specific you require, in this case, a specific scanner you saw on Amazon and its ability to be TWAIN compatible.
I'll admit I got exhausted after reading your first few lines, so maybe you finally found what you're looking for. If not, hopefully my advice can help you better in the future. Also, go to the manufacturer's website of whatever scanner you've purchased and look for downloadable TWAIN drivers. Most often, these are available out of the box (though probably out-dated), but not always. Even if they are, it's still wise to go and download the latest drivers.
I agree that Amazon search sucks. I purchase alot of electronic items, many times go to other sites do the searches and come back to amazon to put the exact search item in the search box. You would thing Amazon could do better. Newegg is great for searches.
A smart move would have been to go to the scanner manufacturer's web site to see what drivers and scanning software was available before buying one. A second smart move would have been to actually try it out before 30 days elapsed after buying one.
It doesn't sound like a search engine problem to me, it sounds like user error. If you don't know what your needs are or are unfamiliar with certain terminology you should spend some time doing research. If you have access to a decent computer/electronics store, you should go there and ask questions. You can then make an informed decision about what to buy and then look for the best deal. If you don't have access to a brick and mortar store you obviously have internet access. There are numerous computer and tech forums where you could go and ask for advice before purchasing a product. Don't blame someone else because you didn't want to spend time learning about scanners. Search engines aren't mind readers and they aren't a form of advertising. I've returned items to Amazon and never encountered a situation where I spent half a day in line doing so. I sent items back by UPS and the post office. Both were easy. UPS has drop boxes and if the item was too large I could hand it over the counter at one of their stores. As for the Post Office I have had to stand in line a time or two to hand the box over the counter. Mostly I just gave it to my mail carrier.
I'm not sure exactly what you are complaining about. You chose the product, you decided when to return it and they accepted it back. You didn't ask them or apparently anyone else if the scanner was compatible with your software. Search engines are tools, not personal shoppers or IT gurus. If you need a screwdriver but use a hammer, you have to accept that the resulting damage is your own fault. Not the fault of executives, stock holders or the internet.
Wow, that's the most useless new posting I've seen in a long time.
OP's last sentence: "Just a consumer tired of being manipulated by people with no published email address, phone number and spend their day on the Bloomberg terminal watching their obscene salary packages get bigger."
If that's how you describe Amazon, you have no basis on which to even begin to form an argument.
Your mother dresses you funny: if you go to the help forum Amazon's numbers are posted in the thread "How do I contact customer service?" which is pinned to the top of the forum. Also, any Help page has a nice "Contact Us" button on it that puts you right through to Customer Service.
As for my badge, Amazon doesn't tell me what to do; I just volunteer my time, and enough people voted my responses as "helpful" Amazon offered me the badge. They can pull our badges any time they want.
If you go to the Help page, directly above the "contact us" button is a link to "Ask the Community" that brings you to the help forum.
There's actually far more forums than you listed - the Kindle Q&A (which is separate from the Kindle forum) Complaints, Books and Anime forums are a few you missed, in addition to many products having their own little forums. Unfortunately, Amazon has no central list of forums where we can go and say "these are all the forums on this site." Not surprising, considering they're a product-central company mostly concerned with sales, but it would be nice.