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Customer Discussions > Gold Box forum

Bought a Samsung Digital Photo Frame Recently ??? Free Virus Included

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Showing 1-7 of 7 posts in this discussion
Initial post: Dec 22, 2008 5:34:24 PM PST
Greetings from

We have recently learned that Samsung has issued an alert affecting its SPF-85H 8-Inch Digital Photo Frame. Our records indicate that you have purchased one of the digital photo frames through the website and are therefore affected by this alert.

The alert involves the SPF-85H 8-Inch Digital Photo Frames w/1GB Internal Memory, designed to work with Windows-based PCs via a USB connector. They were sold between October and December 2008 for about $150.

The alert concerns discovery of the W32.Sality.AE worm on the installation disc SAMSUNG FRAME MANAGER XP VERSION 1.08, which is needed for using the SPF-85H as a USB monitor. If you are using Vista or a different version of Frame Manager, this issue does not affect you.

If your anti-virus software displays a Virus Alert after you have installed Samsung Frame Manger 1.08 using the installation CD, please perform the following procedure:

1. Quarantine or delete the W32.Sality.AE worm.

2. Uninstall the current version of Frame Manager 1.08 you installed from the install CD. (Click Start > Settings > Control Panel > Add or Remove Programs. Find and then click Frame Manager in the Add or Remove Programs dialog, and then click Remove.)

3. Download and install the updated version of Frame Manager XP 1.082 from the Samsung Download Center:

4. After you install Samsung Frame Manager 1.082, reboot your computer to complete the process.

If these steps do not correct the problem, please call Samsung Service Hotline at 1.800.SAMSUNG (800-726-7864).

If you purchased this item as a gift for someone, please notify the recipient immediately and provide them with the information in the Samsung Alert concerning this issue.

We regret the inconvenience this alert has caused you but trust you will understand that the safety of our customers is our highest priority.

Thanks for shopping at


Customer Service

In reply to an earlier post on Dec 22, 2008 5:41:37 PM PST
tonyS says:
I have heard of this happening with a lot of electronics now. Often, they say it happens because a worker plugs in his/her own electronic device that his a virus on it, and - voila, it affects all their production. Apparently it's very common with some iPods, because workers plug in their own iPods to charge. It happened to me a few months ago, when I purchased a mp3 player; I'm just glad that my anti-virus picked it up. I never received a notice from the mp3 manufacturer - consider yourself "lucky", I guess.

In reply to an earlier post on Dec 22, 2008 5:44:02 PM PST
Astro Cortex says:
This happened last christmas with a different brand of picture frame.

In reply to an earlier post on Dec 28, 2008 5:50:54 AM PST
R. Pokharel says:
Last year My Dell laptop (xp pro) instantly went bluescreen when I installed from the cd that came with SAMSUNG external dvd drive (Model: GSA E10L). Virus scan (Symantec or Kaspersky, I don't remember exactly as I had switched at about that time) didn't produce anything. I then got curious and tested the cd in my emachine desktop, which also started giving me problem. Although my device was plug and play, I tried to use the CD to test the Nero in it. I really got suspicious and ultimately reformatted (with almost whole day lost since I did not have backups) both machines ( This experience scared me off from installing from CD that came with my SAMSUNG cell phone). Now this alert from Amazon for another SAMSUNG device reminds the pain I got and moreove make me believe that I may have actually ended up installing "Free Viruses" from SAMSUNG.

In reply to an earlier post on Dec 28, 2008 6:13:34 AM PST
OldAmazonian says:
Odd that Kaspersky didn't pick it up, but understandable if you didn't scan the CD first before shutting down all other apps before install. Reminds me of Sony's unlamented and deliberate rootkits. Guess you can't trust anybody nowadays.

In reply to an earlier post on Dec 28, 2008 8:04:23 AM PST
Thank you for reminding me of this risk. I appreciate it greatly. =)

In reply to an earlier post on Dec 28, 2008 10:14:45 PM PST
I caught that with my anti-virus, fortunately. I downloaded the latest drivers from the website, and the virus wasn't on those. The frame's software is appallingly bad, but at least it's virus-free now.
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Discussion in:  Gold Box forum
Participants:  7
Total posts:  7
Initial post:  Dec 22, 2008
Latest post:  Dec 28, 2008

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