I've been a Prime member for several years. I order at least a few items from Amazon every month and as a college student, 99% of the time I order my textbooks and school supplies from Amazon. Last night I placed a large order on Amazon which included all of the books I need for this semester as well as a new Kindle. Everything I purchased was Prime eligible. Just went to check my order to find that most of my items were shipped via USPS (including the Kindle), one thing shipped via Fed Ex Smartpost (which in my experience is even SLOWER than the Post Office) and ONE book was sent UPS. It was bad enough when Amazon began to use inferior carriers such as OnTrac who often deliver as late as 10pm in unmarked vans, but the Post Office? Really? They are on the verge of bankruptcy for a reason! They are SLOW and often lose packages. What makes this even more irritating is that my home has "community" mailboxes that only fit letters inside. Often times the postman is too lazy to bring a box to the door meaning that I will have to make a trip to the Post Office to pick it up whereas UPS and Fed Ex always drop it at the door. I realize that Amazon doesn't specify or guarantee a particular shipper, but going through USPS it is unlikely that an item will truly arrive in 2 days, especially when I can see that the item shipped from the East Coast and I am on the West Coast. Between this and all of the products that have suddenly become "Add On" items that used to be regular Prime, I'm starting to feel like Amazon is cutting too many corners to make Prime Membership worth it. I've always preferred Amazon over other online retailers, but that is quickly changing.
If you ordered it last night, or basically on a Saturday, then UPS or FedX wouldn't get it to you until Tuesday at the earliest with Prime, would they? A truck or train will probably have it to the West coast by Monday morning. You might get it on time. I'll bet you a Pepsi that you get it,, sometime.
Sorry, I'm on a late schedule (graveyard shift) "last night" to me was actually Thursday night/early Friday morning. I still consider right now to be Friday night as I haven't went to bed yet and the sun isn't up here. Hopefully I will get it on time. I'm just a bit worried because I need those books and I've never had anything Prime shipped this way. When ordering from other companies that use USPS, it's been my experience that they take forever to arrive. Hoping that's not the case here.
The past few orders that I have received from Amazon that were sent USPS or Fedex Smartpost have gotten to me faster than UPS. For example, I have ordered several items on Saturday and received them Monday. It might be that I am closer to an Amazon warehouse. I'm not sure, but I am really pleased with the service so far.
LOL- Hope you are all right. In fact, you probably are and I'm freaking out over nothing. I get a little punchy around this hour ;-) In that case I might need to buy a couple six packs of Pepsi to pass around!
"They are on the verge of bankruptcy for a reason! They are SLOW and often lose packages." Maybe Post Office bashing is fashionable these days, but I don't think it's accurate. I've NEVER had the PO lose anything, either incoming or outgoing. While the PO does lose money these days, it's because they have to rely on Congress to approve any restructuring. If you live in a SMALL town, you do expect there to be a PO available, even if that location runs in the Red. The PO is more of a Service to the Public, rather than a moneymaker, no?
One of the main reasons I subscribed to Prime was so that I could avoid the USPS. Even though I live in a real (stand-alone) house and not a dorm or flat, their modus operandi with packages here seems to be to leave a note in the mailbox telling me that they tried to deliver the package but I was not home, as their first resort... even though I am almost always home during the day. So the next day I have to drive all the way out to the post office, park, stand in line, and wait... to pick up my package myself. (They do that with all registered mail as well).
Fingers crossed that Amazon knows what it's doing here and that you get your packages on time... but I hope for my sake and for the sake of others whose mail carrier seems allergic to actually delivering the packages they're contracted to deliver, this isn't a trend.
I have never had a problem with USPS handling my Amazon units. Only last week I ordered a product with my Prime at 2pm and it arrived USPS by 11am two days later - however that said - yesterday morning (Friday) I ordered a product at 9am and I got confirmation that it would be delivered USPS this morning (Saturday) - I have no doubt that it will be here by lunchtime - less than 30 hours after ordering it with Prime and on a Saturday. I have worked for Amazon for seven years and I would prefer USPS any day over UPS and FedEx any day.
Unfortunately I'm not "bashing" the Post Office just because it is "fashionable" but because I have honestly had several bad experiences with things getting lost, misdirected, arriving late, damaged etc. The last time I sent a package to a friend of mine she told me that when it finally arrived it looked like "the mailman used it to sit on while he ate lunch". I often receive letters that are torn, birthday cards that have been opened (I assume someone rifling through for gift cards) and as AE mentioned, my mailman has an aversion to actually coming to the door. In the city that I live most, if not all of the newer homes including my own, have these "community mailboxes" instead of each house having a mailbox in front of their house. These boxes are similar to what you would find in an apartment or condo building and only fit letters and magazines inside each person's locked compartment. This means that the mailman only has to make one stop per neighborhood and if someone has a package, they are supposed to come to our door to drop it off. Unfortunately this doesn't usually happen. Instead of dropping the package on the doorstep, they often just leave a note in the box saying that you need to go to the Post Office to pick it up. In my most recent experience with USPS, my cousin in Florida had shipped me a small package. She had the correct street number and name, the correct city and zip, but forgot to write "Way" after the street name. The post office returned it to her with "insufficient address" marked. Out of curiosity I checked to see if there were any other streets in my city with the same name and there aren't. In fact, I only found about 3 other streets nationwide with the same name as it is a pretty strange/unique name. I thought it was crazy that they couldn't figure it out without the word "Way" after the street name. So anyway, I feel that my "bashing" does at least have a bit of reasoning behind it.
You have the option to have it redelivered and left at your door. Also, you might leave a notice in your mail slot with instructions for parcel delivery for your mailman. He might be liable if it comes up missing if he doesn't have a customers permission to leave. We have had alot of problems with theft.
Greg, that does make sense about the possibility of theft. I think the problem with my mailman though is that he/she doesn't even bother to try the door to see if anyone is home. With conflicting work schedules and what not there is almost always someone in my house to answer the door. In fact I'm usually here all day everyday between the hours of 9-5. With the dogs it's nearly impossible not to hear someone knocking :-)
Um fed-ex delivered several packages to wrong address in the last year. I would gladly welcome usps over those idiots. Try getting refunded for this its a major pain. Tracking says delivered but who knows where.
I've had a similar experience, but not with an Amazon order, and it was several years ago. One Saturday while being outside, the mail carrier drove up, waved at us, stopped at our box and put the mail in. A few minutes later when I got the mail, I was surprised to see the notice that he attempted to deliver a package. I went to the post office on Monday to pick up the package and talked with the postmaster. We have since moved, but we never had a problem receiving packages through USPS after that. Also, we got a new mail carrier shortly after. We haven't had problems where we live now. I think it's just a matter of how well the carrier wants to do his/her job.
Some of my Prime stuff has been coming smart post which never makes it on time for Prime shipping. I call Amazon every time an item is late and most times i get a small promotional discount. It is not about the discount but to let amazon know Smart post which the post office delivers when they feel like it is not fulfilling their contract and should be dropped. If you do not have time to call email also works. If we let them know what is happening they may change their delivery system. Otherwise I am happy with my Prime.
Just the other day I had a package ship Fedex Smartpost, and was scheduled for Wednesday delivery. It was delivered on Thursday. First time ever that I hadn't received a 2 day package early or on time (when bad weather wasn't an issue). Normally I wouldn't really care, since most of what I order isn't really urgent, but this one was. And I live right next door to the post office!
Almost every recent Prime order I have placed has been 1-3 late which entirely defeats the purpose. After this membership runs out I'm going back to being non-prime and just using Netflix. Sorry Amazon, you've lost a long-standing Prime customer.
I have had several packages shipped Priority Mail, only once did it arrive in three days rather than two. The PO shipments are always the orders I place on Thursday and Friday. To avoid the post office shipments, I recommend placing orders before Wednesday.