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Does Amazon revoke accounts based # of returns?


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Showing 1-25 of 45 posts in this discussion
Initial post: Nov 29, 2010 10:43:32 AM PST
I participate in lots of photography forums and I always recommend Amazon as the best online retailer, specially when it comes to return policies. Last week a forum member replied to my post saying that if a customer returns too many items, Amazon will revoke the account w/o warning. Is this really true? Does anyone know of anybody whose Amazon account was revoked due to high returns?

Posted on Nov 29, 2010 10:49:23 AM PST
It is decidedly so

In reply to an earlier post on Nov 29, 2010 10:54:53 AM PST
I know of no one whose account has been revoked because of returns.

Posted on Nov 29, 2010 11:00:12 AM PST
Ive returned a few things without questions from amazon. Although I have purchased hundreds of items so my return rate is below 1%.

I would not blame them if they closed accounts for excessive returns. Shoes.com has a free return policy, but if you return 3 pairs in a row they wont sell you any more. Good customer service only goes so far before its just abuse, and no one or no business should be forced to take abuse from a customer who cannot be pleased.

Posted on Nov 29, 2010 11:10:10 AM PST
Some people just don't "kno" much about the things they like to talk about.

Do a quick Google search for the issue.

Amazon occasionally blocks accounts with excessive returns. But I think you can just make a new account if that happens.

In reply to an earlier post on Nov 29, 2010 11:13:04 AM PST
Even though I do agree that some times people abuse good customer service, I think it would be nice if Amazon would at least issue the customer a warning indicating that the purchase-to-return ratio was high and that the customer could have the account revoked. Just a thought.

In reply to an earlier post on Nov 29, 2010 11:14:18 AM PST
Jane Eyre says:
About 3 years ago (Christmas season) I returned A LOT of items. (probably about 50% of what I bought...long story) Anyway, Amazon refunded my account with no questions asked. I wouldn't worry too much about it...unless things have changed.

In reply to an earlier post on Nov 29, 2010 11:19:12 AM PST
tonyS says:
Ahhh. Reading comprehension issues, yet again.
The question is: does anyone KNOW anybody who has had this happen to them?
Google and Wiki, YOUR favorite websites for gathering valuable information, is heresay and clearly NOT 1st party information. Even YOU, the Always Wrong Forum, Queen of Mold should "Kno" this.

Posted on Nov 29, 2010 11:20:48 AM PST
What he said. lol

In reply to an earlier post on Nov 29, 2010 11:21:21 AM PST
Last edited by the author on Nov 29, 2010 11:28:24 AM PST
Oh dear! Looks like someone let Tony out from under his bridge again!

Better call the nurse, he's off his meds!

In reply to an earlier post on Nov 29, 2010 11:26:14 AM PST
Celeste says:
I don't know anyone who has had this happen, but I seem to remember a thread about it. Someone recieved an email, I don't remember if it was a warning or just that their account had been closed. If you are reasonable, I don't think you have to worry.

I think this policy is in place to protect Amazon from having to spend more in shipping than it's worth to have your business. If you return items because of small price changes, or if you always pad your order to get to the free SSS & then return the extra items, for example.

In reply to an earlier post on Nov 29, 2010 11:27:11 AM PST
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In reply to an earlier post on Nov 29, 2010 11:28:12 AM PST
Celeste says:
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Posted on Nov 29, 2010 11:29:02 AM PST
Good job derailing the thread, ladies!

Mission Accomplished!

In reply to an earlier post on Nov 29, 2010 11:30:29 AM PST
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In reply to an earlier post on Nov 29, 2010 11:31:49 AM PST
Celeste says:
I try really hard to not just automatically dislike or discount people. You test my limits.

I know, you don't care.

If your profile picture is real (which I doubt) I would have to wonder what happened to make someone so young so jaded.

In reply to an earlier post on Nov 29, 2010 11:37:14 AM PST
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In reply to an earlier post on Nov 29, 2010 11:40:06 AM PST
Celeste says:
Yea, but it's the same handfull of people that complain about thread getting derailed.

Oh, and if you think you aren't a regular here, you are quite mistaken. I recognize your screen name, you are a regular. AND I doubt ANY regular here can say that they have never participated in the derailing or hijacking of a thread.

In reply to an earlier post on Nov 29, 2010 11:48:39 AM PST
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In reply to an earlier post on Nov 29, 2010 11:51:49 AM PST
Last edited by the author on Nov 29, 2010 11:52:08 AM PST
tonyS says:
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In reply to an earlier post on Nov 29, 2010 11:54:31 AM PST
Last edited by the author on Nov 29, 2010 11:54:45 AM PST
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Posted on Nov 29, 2010 12:06:22 PM PST
Mr. Jumps says:
I too remember a thread on this. A woman was revoked by amazon due to excessive returns.
I remember her as very nuttty. She returned shoes, nylons, makeup, rope, a plastic crucifix.
So yes it can happen. What will it take for it to happen?
Prolly a middle managers decision.

Been lucky. Despite 8 yr & >25k in spending, have yet to make a return.

In reply to an earlier post on Nov 29, 2010 12:24:40 PM PST
About a year and a half ago there was a flurry of posts from people claiming that their accounts were revoked for too many returns. While Amazon did not confirm or deny that this happened to anyone, those claiming it happened to them did, for the most part, admit to a lot of returns.

As time went on, some claimed they had returned damaged/defective goods, and others professed that they didn't think their returns were excessive, but it was difficult to get a handle on just how much people had retuned, assuming that their stories were truthful in the first place.

Perhaps it was a one-time great purge. Or maybe once they got the first wave out of the way, the ongoing numbers may have been smaller. Or, perhaps, they instituted a warning system. Or maybe it never actually happened, and it was just a small number of troublemakers who started the rumor that it was happening, and made-up some fictional people that it happened to. Who knows!

Certainly Amazon has the right to do so, and perhaps a duty to protect themselves from the worst of the worst. But they are pretty smart, and I don't think they'd cut so deep that they'd start hitting reasonable customers acting in good faith.

Posted on Nov 29, 2010 12:34:04 PM PST
C G Scammell says:
If a customer abuses the return policy, I would not berate Amazon for closing that customer's account. People will buy clothes or electronics with the intent of using/wearing the items one time (for a wedding, for example) and then want a full return on said items. Amazon gives a refund but now can't resell the items as new. Over time this is counterproductive to the company and its right to ban customers from future transactions is justified.

In reply to an earlier post on Nov 29, 2010 12:35:51 PM PST
Celeste says:
Sorry. The way you said "the regulars" seemed like you didn't think you were part of the party. ;)
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Discussion in:  Gold Box forum
Participants:  15
Total posts:  45
Initial post:  Nov 29, 2010
Latest post:  Jan 28, 2015

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