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Customer Discussions > Gold Box forum

When does package require a signature?


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Showing 1-25 of 200 posts in this discussion
Initial post: May 9, 2008 8:51:46 AM PDT
Jennj99738 says:
I'm at a loss to try to understand this. Yesterday, I came home to a UPS slip requiring a signature before the driver would leave my package. I would estimate 8 out of 10 packages from Amazon that arrive from UPS are just left without any signature. It is quite safe to leave them as shown by the previous 8 packages.

I bought birthday presents on two day Prime shipping which should have been delivered yesterday. I have a party on Saturday. If I don't get the package today, I'm basically SOL.

My question is if this is an Amazon issue or UPS problem?

In reply to an earlier post on May 9, 2008 8:53:13 AM PDT
T. Wilson says:
sometimes the company you buy from requests a signature. that's happened to me. could it possibly be what you've ordered?

In reply to an earlier post on May 9, 2008 8:57:03 AM PDT
Jennj99738 says:
It's directly from Amazon, not the Marketplace. Is there a way to figure out what would require a signature? Then, I would be able to send the package to my work address. We're discouraged from doing this so I try to limit how often I have packages sent to work.

In reply to an earlier post on May 9, 2008 9:04:24 AM PDT
The request for a signature is from whoever you bought the merchandise from, not UPS.
It's Friday and UPS does not deliver tomorrow unless your package was shipped next day air, so the only thing you can do today is drive down to the UPS hub, they might be able to find your package and give it to you, i wouldn't go down to the hub until about 4pm (the earliest) since the UPS driver has your package until he's done with his route.
Hope that helps.

In reply to an earlier post on May 9, 2008 9:27:38 AM PDT
Jennj99738 says:
Okay, this is my question boiled down. Does Amazon require signatures? Since when? Is there a way to find out when Amazon will require a signature?

You misunderstood my post. The UPS driver tried to deliver yesterday but left a sticker that needs to be signed. Today, I'm at the mercy of the UPS driver to read the sticker I left and actually leave the package. If he doesn't, I have no presents because UPS isn't open on Saturdays for me to be able to go to their office and pick up the package.

In reply to an earlier post on May 9, 2008 9:30:07 AM PDT
J. Libhart says:
I'm guessing it's based on price of the item(s). My PS3 didn't require a signature ($399) but my Onkyo receiver did ($574)

In reply to an earlier post on May 9, 2008 9:31:35 AM PDT
Jennj99738 says:
The grand total of my package was $45.

In reply to an earlier post on May 9, 2008 9:35:51 AM PDT
J. Libhart says:
Why don't you email amazon and ask them, since none of us really seem to know.

In reply to an earlier post on May 9, 2008 9:38:59 AM PDT
Nanciejeanne says:
Can you try calling them and seeing if there is anyway to contact the driver? I have left the signed slip and they always leave the package the next day, but it is crappy that you need these presents. I suppose that you could print out the photo of the items and put that in the card and give them at a later date (not ideal, but if all else fails.)

In reply to an earlier post on May 9, 2008 9:39:35 AM PDT
Jennj99738 says:
I just did that. I thought I'd ask here though expecting someone would have had the same problem. Thanks, though.

It's very frustrating when nothing is consistent.

In reply to an earlier post on May 9, 2008 9:40:23 AM PDT
Jenny says:
I've never had to sign for any of my Amazon packages. Maybe look at your order in your order history, it might give you answers. If not, email customer service and ask why. Are you sure it was a package from Amazon and not another company?

In reply to an earlier post on May 9, 2008 9:41:17 AM PDT
Jennj99738 says:
Thanks, Nanciejeanne, for your suggestions. I've had occasions where the sticker was there and the driver still didn't leave the box. Good idea about the photo in the card.

In reply to an earlier post on May 9, 2008 9:46:22 AM PDT
Lemissa says:
Jenn,

My understanding is that it's at the discretion of the driver to leave a package based on how secure the area is and the value of the package. I moved last year and a driver would never leave packages at my old apt. -- but they always leave packages at my new condo. If it was an Amazon thing, then the behavior wouldn't have changed when I moved -- so it must be the driver.

In reply to an earlier post on May 9, 2008 9:48:26 AM PDT
T. T. Chen says:
I think it sometimes does depend on the UPS driver. I used to have package from Amazon shipped by UPS left a slip asking me to pick up or redelivery. And then I start to leave a paper note (with my signature and date) on my door asking the driver to leave package by door and he did so (also, on the UPS tracking system, it will also show the package has been signed by me). I've done this for quite a few times and now even if I forgot to leave the paper note on the door, he will still leave the package by door. Unless of course if a signature is request by the shipper. So if you signed and date on your note, the driver should have left the package for you. Good luck!

In reply to an earlier post on May 9, 2008 10:00:15 AM PDT
Jennj99738 says:
Yes, I called UPS and they said it was the discretion of the driver. Unbelievable to me. The last 8 packages, UPS just left. This time, no go. Must be an idiot new driver. Sorry, but there is no reason not to leave the package. I'm on the 2nd floor and there is a wall around my door. No one can see.

Oh, and to T.T. Chen, you would think that if I left the note, the driver would leave the package but not always in my experience. Once, I signed where the driver indicated and the driver left a 2nd note right on top of the first note. Real genius there.

In reply to an earlier post on May 9, 2008 10:00:28 AM PDT
J. Libhart says:
Is the item shipped in an amazon box or the original manufacturer's packaging? If it can be seen what the item is, they may require a signature. It could be based on the insurance policy of the company that makes the item too. There are too many variables to really give a concrete answer.

In reply to an earlier post on May 9, 2008 10:09:50 AM PDT
K J Noble says:
I order many things from Amazon and from QVC, and they have always been left by my front door as I am always at work during the day. I experienced the same problem this week, and actually found the UPS slip on my kitchen door where the delivery guy had to hop a fence and walk around in grass and woods to get to that door instead of following the sidewalk to the front door. I called QVC and complained and they said they did not require the signature. I called UPS and complained and they said they did not require the signature. Finally, the driver agreed to come after 5:00, and when I spoke to him, he said that is was UPS that required the signature and that it could be the neighborhood (not logical in my case, but who knows) or that they have had problems in the area, but they are within their rights to require a signature. This will change by buying habits because if I can't come home to my stuff being there, the mall is closer than the UPS warehouse.

In reply to an earlier post on May 9, 2008 10:25:19 AM PDT
Gregg S. says:
J. Libhart:

"I'm guessing it's based on price of the item(s). My PS3 didn't require a signature ($399) but my Onkyo receiver did ($574)"

Not necessarily true. I've bought $350 in tires that a UPS Driver just left on the side porch of my house. Then I purchased $10 in soap that UPS refused to deliver w/o a signature. F-ing ridiculous.

In reply to an earlier post on May 9, 2008 10:37:20 AM PDT
Last edited by the author on May 9, 2008 10:37:59 AM PDT
S. C. Koch says:
UPS never leaves my packages. I always have to go pick them up. If you can't go get it the next day, most hubs have a night pickup between 9 and 10. You have to schedule that special either through the website or by phone using the code on the slip.

In reply to an earlier post on May 9, 2008 10:39:59 AM PDT
David says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 9, 2008 10:47:29 AM PDT
My Name says:
Usually means the sender has requested the signature.

In reply to an earlier post on May 10, 2008 4:28:52 AM PDT
S. Lee says:
The only time I've been required to sign is from 3rd party vendors on non-US Amazon sites.

In reply to an earlier post on May 10, 2008 4:35:25 AM PDT
I live in a good neighborhood and my new UPS driver has decided he does not leave any packages. So, I have to have everything delivered to work. It's annoying. FedEx leaves them, DHL leaves them, but not this UPS guy.

In reply to an earlier post on May 10, 2008 5:08:53 AM PDT
A. Yeatts says:
I've run into this before and after talking to UPS I was told that the package itself wasn't set up to require a signature but that UPS drivers have the discretion at any time to not leave a package when there isn't someone there if they feel for any reason that it might be an issue leaving it outside with no signature.

With that being said I've only had it rarely (Though its happened twice with particularly bad timing that I can recall)

In reply to an earlier post on May 10, 2008 11:53:50 AM PDT
redhooded says:
AMAZON DOES NOT REQUIRE SIGNATURE FOR ANY PRODUCTS!!
Its up to the discretion of the driver...if you don't want them to ever require a signature contact ups and let them know that signature is never required for your address. If the driver thinks its a high traffic area or weather conditions aren't great then usually they will not leave the package.
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Discussion in:  Gold Box forum
Participants:  128
Total posts:  200
Initial post:  May 9, 2008
Latest post:  Jun 30, 2015

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