I'm attempting to return a portable DVD player that is defective. The company, GoHastings, says they can't take it back if it's opened. How would I know it didn't work without opening it? They are Amazon sellers so beware!
Returning a case of Almond Milk that Fed Ex smashed...milk everywhere! Fed Ex is staffed by crazy folks if they could not notice they destroyed a package...it was their "Smart Ship" where they dump it off at the Post Office, my poor post Office was stuck w/ the clean up and Fed Ex will not answer their calls! Amazon is reshipping via UPS- Thank God!
I hadn't really thought of donating it. The stuff is mostly really hot habanero flavors, not the sort of thing to nourish the hungry. Something to consider, though. Truth be told, I need the money, but if it doesn't sell, I'll see it's not wasted.
I have a question with you. How long have you used the item? If you received the item a couple of days ago and no longer used the item except first time opening, then you should be able to return the item in its original shipping box to the seller for a full refund with no issue. On the other hand, if you have used the item for a few weeks, then you need to negotiate with the seller for a partial refund. I know that Amazon has a 30-day return and refund policy, but individual sellers have their own policies. In addition, if the problem came from shipping damage, then you needed to explain it to the seller and ask the seller to issue you a full refund. The seller should contact the shipping company for a refund.
If the above solution did not work, then you needed to submit an A-Z claim and offer as much detail as the problem you have to Amazon. They will help you deal with the problem.
You need to contact the sellers and ask them if you can get a full refund. Technically, under 30 days of the purchase, Amazon will issue you a full refund but I do not think all of other sellers will do so because a restocking fee may be charged.
Well my lovely niece bought me NBA2k13 that she knew I wanted (my mom bought it and put her *nieces* name on it). I wanted it for my PSP so that I can take it with me when I go out on long rides and such. Well no stores sell the PSP version and so my mom grabs the Wii Version instead (Play the console versions on my Xbox 360). My niece was soo happy to give it to me that I couldn't tell her it was the wrong one, but my mom gave me to receipt and I returned it for the money and just ordered the Xbox 360 version here on Amazon because they too are out of the PSP version. Everything else was good.
Peter: I discovered the DVD player was defective immediately so it was never used. I tried to contact the company but every menu option ended the call. There was no refund information in the box. I have sent e-mails every day and have not gotten a response. I'll check into that A-Z claim. Thank you so much for your advice!
Product returns due to our error or defective product: Contact a Customer Service Representative at 1-877-427-8464 or service@goHastings.com for a return shipping label. Follow the instructions on the return shipping label to return the product.
Try their service email. I think the Amazon A-Z will work only if you bought it from gohastings through Amazon.
I use gohastings sometimes - I will bear it in mind in the future. I think most electronics vendors do have strict return policices though.