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Amazon Indian Customer Service(??) is just terrible!


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Showing 1-25 of 144 posts in this discussion
Initial post: Dec 11, 2012 8:04:54 AM PST
Steelrain says:
Just cancelled my subscription to a product because their Indian Customer Service Support people are just horrendous!
Last week I could barely understand the guy I was talking to, but it looked like he solved my pricing problem.....WRONG!.....he just cancelled that months order. Had to call back when I got notification this month was cancelled instead of being charged at the subscription price. Another poor English speaking Indian. Long story short, after 35 minutes on phone, I cancelled my subscription (Water filters) for good. I'm about done with Amazon anymore. VERY DISAPPOINTED!....could not communicate with this person, was like talking to a retard.

Posted on Dec 11, 2012 8:06:16 AM PST
iGertrude says:
And I WANTED to talk to India this morning.

Grow up.

Posted on Dec 11, 2012 8:06:44 AM PST
Fuzzy says:
Good by.

Posted on Dec 11, 2012 8:10:47 AM PST
Egó,òr says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 11, 2012 8:12:03 AM PST
C. Smith says:
I completely understand you on this matter. I got in a argument with someone that was from India last week and he was so rude, ended up telling me he did not need my service anyways because lots of other stupid americans will pay for his job over there. I was completely floored and had to hang up at how rude he was to me.

In reply to an earlier post on Dec 11, 2012 8:14:22 AM PST
Last edited by the author on Dec 11, 2012 8:15:25 AM PST
Susan says:
I wonder if the Indian Customer Service rep had the same thoughts after he hung up (:

In reply to an earlier post on Dec 11, 2012 8:22:48 AM PST
mecs says:
The bottom line is (or should be) customer service is there to help you, the customer. If you cannot understand the person on the other end (this works both ways) another service rep should be provided. Would those of you sticking up for the Indians tolerate an American who was rude to you? I think not. The only growing that needs to be done is Amazon's handling of the situation. And tolerance of others complaints.

Posted on Dec 11, 2012 8:35:59 AM PST
Customer service in India, I believed are told to do by the book. Most of the time they will ended up solving the problem by going along with customers. Then it come to fullfilling department, here in the states, they probably look at the request case by case and screw with us. And then blame the India customer service for their untrained doing.
I went through this a bit myself and come to that conclusion.

In reply to an earlier post on Dec 11, 2012 8:37:30 AM PST
ice grizzly says:
We need more college grads willing to work in customer support. The choice is either offshore or hire local retards who are have no motivation to find a better paying job. Look at flight attendants, TSA, DMV ... Americans are as worse as any other countrymen...

Posted on Dec 11, 2012 8:42:20 AM PST
BCK says:
Sighs. I am so sick of this new attitude in business. It is all about greed and shareholders (legalized gambling) these days. Just how much money do these CEOs and shareholders need to make anyway? They already make more than most can spend in one lifetime. I don't live in New York but was interested the other day when the fast food workers went on strike. They were asking for minimum wage to be increased to $15 an hour. Now if you know anything about the cost of living in New York that is still poverty and yet the business owners were crying the blues about how unreasonable that was. Their comments included such lines as if you want more money get a better education. That is all fine and dandy if you have the ability and means to do so. Their superior attitude just kind of got to me. Not everybody is born with the IQ to become a rocket scientist so should they have to settle for a life of poverty because of their gene pool? How about we bring those call center jobs back home and pay decent wages? The CEO can deal with having one less million. I am in the market for a new car. I will not even consider a car from a company who's headquarters is not in the USA and does not hire UAW union workers. Before you tell me Hondas, Toyotas, etc. are built in this country remember that they are built by non union workers and the profits go back to the mother country. Never would I put that kind of car in my garage.

In reply to an earlier post on Dec 11, 2012 8:45:34 AM PST
Last edited by the author on Dec 11, 2012 8:50:31 AM PST
How did I know you were from the South. I can't understand you either.

There's a reason it sounded like you were talking to a "retard." They are trained to adjust their IQ down to match the callers.

In reply to an earlier post on Dec 11, 2012 8:46:33 AM PST
Nice rant. Now go back to bed.

In reply to an earlier post on Dec 11, 2012 8:50:23 AM PST
BCK says:
Just shakes head. That attitude is part of the problem and going to fuel what I fear will be the coming revolution.

In reply to an earlier post on Dec 11, 2012 8:50:55 AM PST
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In reply to an earlier post on Dec 11, 2012 8:52:06 AM PST
BCK says:
Why don't you join us here in the real world?

In reply to an earlier post on Dec 11, 2012 8:53:21 AM PST
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Posted on Dec 11, 2012 8:59:04 AM PST
Firefly says:
Did any of you who had a problem ask to talk to someone else? Or call back during business hours here? I thought not because it is very easy to talk to a state side CS representative.

Posted on Dec 11, 2012 8:59:42 AM PST
BCK says:
LOL, be sure and tune in to Rush and Ann today to get your instructions for your alternative universe. I on the other hand prefer to think for myself.

I don't need to march on Washington....... The Democratic President I voted for, for a second time was just overwhelmingly reelected for four more years.

In reply to an earlier post on Dec 11, 2012 9:02:27 AM PST
Fuzzy says:
"overwhelmingly reelected"
LOL, Fuzzy math.

In reply to an earlier post on Dec 11, 2012 9:05:06 AM PST
BCK says:
Do you prefer landslide? Check out the final vote tally. Especially the electoral vote.

Posted on Dec 11, 2012 9:06:25 AM PST
Colly Danger says:
Ok seriously here is some actual advice on what to do if you encounter this situation:

Politely tell the rep that you are unable to understand his accent and ask to speak to someone else or their manager. It's as easy as that.

In reply to an earlier post on Dec 11, 2012 9:07:03 AM PST
iGertrude says:
You can do a LOT of abuse before you make an Indian rep mad. It's crazy to think what sort of abuse she must have heaped on somoene to get them to make a rude comment and hang up.

Indian cs are not there to be punching bags.

In reply to an earlier post on Dec 11, 2012 9:07:51 AM PST
John says:
last time i checked a landslide referred to the popular vote - the media is winning

In reply to an earlier post on Dec 11, 2012 9:08:20 AM PST
Last edited by the author on Dec 11, 2012 9:16:27 AM PST
BCK says:
Its even easier to vote with your wallet and do business with another company.

As an example, I no longer do business with Lowe's after they pulled their advertising from a TV program having to do with Muslims.

In reply to an earlier post on Dec 11, 2012 9:09:14 AM PST
iGertrude says:
To Republicans, counting the votes is fuzzy math.
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Discussion in:  Gold Box forum
Participants:  78
Total posts:  144
Initial post:  Dec 11, 2012
Latest post:  May 6, 2015

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