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Kindle fire

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Initial post: Dec 1, 2012 11:11:24 AM PST
Last edited by the author on Dec 1, 2012 11:15:50 AM PST
I purchased a Kindle fire for my wife last christmas. It has not been charging although I have purchased a new charger and cord from Staples. It looks like that it is the charging port on the kindle that is bad.

Posted on Dec 1, 2012 11:15:54 AM PST
C. G. Hawley says:
I am having the exact same problem as Mr. Griesel with my Kindle Fire.

Posted on Dec 1, 2012 11:18:25 AM PST
We can' t help you here, just customers. Contact CS using the help button at the top of the page. ;)

Posted on Dec 1, 2012 11:22:18 AM PST
[Deleted by Amazon on Dec 27, 2012 8:29:09 AM PST]

Posted on Dec 1, 2012 11:23:26 AM PST
Andy B says:
Many people have this problem. I had the same problem and emailed customer service, but before I used their suggestion I used a different charger at work and it charged fine. My charger at home didn't give a full charge even after being plugged in overnight, and at work it took a couple of hours. Customer support did mention a software update, so I would try contacting them.

Posted on Dec 1, 2012 11:29:14 AM PST
tonyS says:
The issue is with the non-Kindle charger. 3rd party charges WILL charge your Kindle, but don't provide enough power to charge it WHILE you're using it. I discovered this myself, and now I only charge it with the Kindle charger.

In reply to an earlier post on Dec 1, 2012 7:11:49 PM PST
Thanks I will try an d contact CS

In reply to an earlier post on Dec 1, 2012 7:34:17 PM PST
I called (Had them call me) CS and they are sending a replacement. When it arrives I will send the old one back.

In reply to an earlier post on Dec 1, 2012 7:35:33 PM PST
They are sending a new unit to exchange for the old one.

In reply to an earlier post on Dec 1, 2012 7:49:20 PM PST
Colleen S. says:
Exact same thing happened to my kindle fire which was bought in April 2012. You can return it to Amazon because it has a year warranty.
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This discussion

Discussion in:  Gold Box forum
Participants:  7
Total posts:  10
Initial post:  Dec 1, 2012
Latest post:  Dec 1, 2012

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