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Emergency Conditions Beyond UPS' Control

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Initial post: Mar 1, 2011 1:33:52 PM PST
chameye says:
Has anyone else seen this from UPS? I was expecting a package from Amazon yesterday and the tracking said "Out for Delivery" and was later changed to "Emergency Conditions Beyond UPS' Control." The weather was but of a wintry mix (though mostly rain) so I can see where this might be a problem. But then the same thing happened today, and it's sunny out with clear roads. I was hoping to use my order in a class I'm starting tomorrow (thankfully just a "for fun" kind of class - nothing serious. Should I wait and see if UPS delivers tomorrow before calling them? I hate to complain to them, they're usually great, but I had ordered with the thought that I would have my order in time for my class.

In reply to an earlier post on Mar 1, 2011 1:36:31 PM PST
Lene Jensen says:
Could be that your truck was stuck somewhere the weather is bad. Or maybe he was in an accident.

In reply to an earlier post on Mar 1, 2011 1:39:18 PM PST
L. Boyle says:
I agree; it sounds like an accident or something that would prevent the driver from getting to your house. Strange that it would happen two days in a row, though.

Posted on Mar 1, 2011 1:41:33 PM PST
chameye says:
The weather is fine, it's only coming from a couple of towns away so the weather can't be that different. And both days it said out for delivery until about 3pm when it changed to emergency conditions.

In reply to an earlier post on Mar 1, 2011 1:45:52 PM PST
I had two packages being delivered through Prime which got that message the week Snowpocalyse hit Texas. Both packages reached a local UPS distribution center and were refused and I got the message you describe. One package was delivered the next day, while the other was sent to MI for a week before UPS considered delivering the package. I'm certain this status is given for legit reasons, but I doubt they have a solid procedure in place to ensure delivery as soon as possible.

Posted on Mar 1, 2011 1:48:21 PM PST
LM says:
My iphone was sent Fedex overnite and I got it a week later. (Feb 14) The tracking info said that it was due to the weather in Memphis which was where it was shipped from.
Maybe the weather at the shipping point is bad.
About UPS, I have had deliveries twice from a person in a POV. I thought it might be because they didn't have enough stuff for a truck to deliver and they contracted a civilian to do the few items they had. Or maybe they can't afford gas for their trucks!

Posted on Mar 1, 2011 1:49:11 PM PST
TypeL says:
I had that when I ordered during the last winter blizzard.
It stayed like that for 8-9 days. They just couldn't locate it or do anything in that regard.
After 8-9 days, it showed up as 'in transit' and was delivered the next day.

Posted on Mar 1, 2011 2:13:22 PM PST
Chris says:
Its obvious people never actually read an entire post before they respond...while most of what's been said makes sense....none of it flies since his package was listed as OUT FOR DELIVERY until late in the day both times and then changed to the emergency status. That's the odd part that I can't possibly think of a reasonable answer. OP, you should call UPS right away. Don't worry about sounding like you're complaining because you actually have a real reason to question where your package is.

In reply to an earlier post on Mar 1, 2011 2:19:27 PM PST
Lene Jensen says:
Gee... A couple of weeks ago here, we had blistering sunshine, and I had a package "out for delivery" (Wednesday). We had a snow storm later that day, that cause the truck to have to return to depo. They attempted deliver on Thursday, but gave up, and I got the package the following Monday. Same messages as above. I might add that it was clear skies both Thursday and Friday.

In reply to an earlier post on Mar 1, 2011 2:28:58 PM PST
tonyS says:
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In reply to an earlier post on Mar 1, 2011 2:34:53 PM PST
Rob says:
What does it mean then except that its on the Truck and will be delivered as part of the Truck's current run (which might take hours or even all day)?

In reply to an earlier post on Mar 1, 2011 2:58:25 PM PST
"Out for Delivery" means that it was scanned at the center where the truck that will deliver it is parked, and it was sent down the belt to a preloader who will be putting it on one of the trucks.

In the case of weather issues, that truck may, or may not have left the center later. And even if the truck leaves the center, there are DOT rules on how long the drivers can be out there, as well as company rules on how late deliveries should be attempted. So if the weather is preventing the truck from traveling at normal speeds, and/or the driver from walking at normal speeds, the route may not be complete by the time it has to try to return to the center.

A typical P1000 delivering to a suburban area with a mix of business and residential addresses on the route, and about 20 minutes from the center in normal traffic may have 150 stops, and over 300 packages. If the package is a Ground-Residential package, it's going to be the lowest priority of what's on the truck, and the most likely to not get delivered if weather conditions prevent the full route from being completed.

Posted on Mar 1, 2011 3:25:14 PM PST
Last edited by the author on Mar 1, 2011 3:27:03 PM PST
J. Black says:
That happened to me last week on a birthday gift. My package was listed as Exception, could not be delivered at closest sort facility. I live in the southwest and it has been perfect weather. For some reason UPS could not route through las vegas? and had to take packages from PHX to salt lake and then ground to customers. This was on a 2 day package. It got me upset because the package was literally 2 cities away and UPS said it had to travel 600+ miles extra and could not be delivered via Vegas. 2 day shipping turned into 5 days. Amazon called UPS and they could do nothing. There was no way it could have been weather. All I could think was some security issue at the airport?

Posted on Mar 1, 2011 3:31:36 PM PST
A Customer says:
Saw that during Hurricane Rita in 2005. I still got the packages from Dell, just a little late. No worries.

Posted on Mar 1, 2011 5:10:27 PM PST
chameye says:
I called UPS and they couldn't tell me anything more, the woman I talked seem to expect me to flip out and kept apologizing. I felt bad, I was just looking for more information, I wasn't mad! She said it's usually weather causes that message, but it was clear out today so I'm still confused.

Posted on Mar 1, 2011 5:22:39 PM PST
The people at UPS might not have a bewildering array of choices when they update the status of a package.

It could be that was the closest reason to what actually caused the delay, or someone might have picked the wrong reason in a drop down box.

Hard to say.

But for all the great service, they still are a bureaucracy of sorts and basically you will get the package as soon as they can manage to get it to you.

Posted on Mar 2, 2011 3:10:52 PM PST
chameye says:
Well it's now day three with the same status - out for delivery and then emergency conditions. This was supposed to be a 2 day shipment.

In reply to an earlier post on Mar 2, 2011 3:14:16 PM PST
tonyS says:
and just WHAT did you order? Maybe the cops are checking out your package?

Posted on Mar 2, 2011 3:32:59 PM PST
I saw this once a few years ago when a UPS truck caught fire and destroyed the contents.

Posted on Jan 21, 2012 10:37:46 PM PST
this happened to me today, when I managed to get through to an actual agent it was obvious that he was looking at the same screen on his computer that I was. The interesting thing is when I sent an email to amazon asking for help (I wanted them to try to at least get an eta on the package) they instantly treated the package as gone forever and asked me if I wanted a refund or repalcement order, I wanted the order but alas the boots I ordered were apparently the last pair on the western hemisphere and still gone forever. I will have to re choose, the cool thing is they gave me ten dollars for the hassle. hats of to amazon, this was not their fault but they made it right. On a side note I was sharing my story with a co worker and she told me that this has happened to her before and she found out later that it was theft at the sorting facility, it may have made it onto the truck or at least to the end of the conveyor belt but " fell off". Given the quick response by amazon and the story my co worker shared with me I am inclined to believe that this is a commom issue

Posted on Jan 29, 2012 1:01:18 PM PST
FYI - the driver has wide discretion on what to deliver and when. They can decide if the conditions are bad enough to warrant an "emergency".

Case in point: I ordered thousands of dollars worth of stuff in preparation for an upcoming snow event (which ended up lasting the full week). Before it had started snowing and when it was still rain, everything was on route fine. OnTrac delivered one package without an issue. FedEx and UPS both rescheduled due to 'emergency conditions'. OnTrac rescheduled the rest. I want to note that USPS delivered EVERY SINGLE PACKAGE without a delay and without incident, even in the thickest of the snow which was 7 inches. Total of 4 packages across the week including one Express. All received without a problem.

Next day, I got one package from FedEx, they delayed the rest. Still don't know why they didn't load all packages destined for me on the same truck, but whatever. UPS kept on delaying. I redirected three packages via MyChoice to the local UPS Store near my job; two got there fine, the other was delayed. After the snow passed we got some rain, then clear skies. They still delayed. I think they delayed due to the 'potential' of more snow even though forecasts showed we were past it all. UPS, OnTrac, and FedEx all delayed until they saw there was literally no inclement weather. It was upsetting - down in San Diego, they would deliver even during heavy rain. Up here they're wussies or something.

I had to escalate two of the three of them to the corporate office when I saw they weren't even delivering on a sunny Seattle day in order to get my packages and even then one got lost and had to be scheduled.

Mind you, the Dominos delivery guy got me food every single day without a problem and without a delay. Not sure why he can do it in a beater and USPS can do it in a tiny-tire putter, but UPS/FedEx/OnTrac with utility trucks can't manage to get tires on and get the packages out.

Posted on Jan 29, 2012 2:06:55 PM PST
aliceinga says:
I don't know why the "out for delivery" line happened. For everyone talking about how great the weather was near them, remember that this winter has had many weather problems that resulted in planes being delayed. Then everything gets backed up until the planes get back to the routine they should be in. The weather near you has very little to do with weather delays. But again that does not account for the item being "out for delivery." Keep in mind, too, that even though the main roads may be cleared, smaller delivery roads may still be dangerous or obstructed. That adds a lot of time to the delivery schedule. Just a thought.

Posted on Jan 29, 2012 3:59:25 PM PST
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In reply to an earlier post on Jan 29, 2012 4:13:06 PM PST
tonyS says:
Surely whatever you wrote was deserving of being deleted. Amazon is very lenient with the content that is not removed.

In reply to an earlier post on Jan 29, 2012 4:14:29 PM PST
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Discussion in:  Gold Box forum
Participants:  53
Total posts:  113
Initial post:  Mar 1, 2011
Latest post:  Mar 1, 2014

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