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Prime charging return shipping???!!!


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Showing 1-25 of 31 posts in this discussion
Initial post: Nov 10, 2012 11:23:39 AM PST
[Deleted by the author on Nov 10, 2012 1:53:47 PM PST]

In reply to an earlier post on Nov 10, 2012 11:29:02 AM PST
This is called, "Paying for your own mistakes". Had it been Amazons mistake, return shipping would have been covered. As I tell my wife, Look carefully BEFORE you click, as you will have to pay for it.

Posted on Nov 10, 2012 11:29:07 AM PST
patriciae says:
if the product is not defective and you made a mistake amazon has always charged for return shipping. It would have told you that when you went to print the label. Being a prime member or not returning things very often has nothing to do with return shipping charge.

Posted on Nov 10, 2012 11:29:27 AM PST
Morphodox says:
yeah, it isn't amazons fault you "accidentally ordered 2" therefore YOU were charged for return shipping, it has nothing to do with Prime. If it had been a mistake from Amazon, they would have payed for the shipping, but it was your own fault.

In reply to an earlier post on Nov 10, 2012 11:29:39 AM PST
Mr. C says:
"If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund."

You stated that is was your mistake, so you pay return shipping.

Posted on Nov 10, 2012 11:30:37 AM PST
Barbie says:
It was never free shipping back. If you ordered too many, it was your fault and they charge you return shipping. If something is wrong with their product, they allow you to return and they pay shipping. Most companies share this policy.

Posted on Nov 10, 2012 1:50:14 PM PST
[Deleted by Amazon on Nov 11, 2012 2:16:17 AM PST]

Posted on Nov 10, 2012 2:34:09 PM PST
Last edited by the author on Nov 10, 2012 4:35:42 PM PST
For shoes and clothing sold by Amazon, there are free returns for 30 days even if they are not defective or a result of Amazon's mistake. The intention of that is so you can try it on, and return it if it doesn't fit.

Other than that, the general rule is that you pay for your mistakes, and Amazon pays for its (and it's carriers) mistakes. And the rules apply equally whether you have Prime or not.

(Also note that for some product lines there may be restocking fees as well as a charge for your return shipping.)

You can, however, get around the rule, and refuse delivery of a package.

Keep in mind that Amazon does keep track of returns and refused packages, and will on occasion cancel the accounts of people who abuse their system.

(Edited because someone needed the surplus apostrophes.)

In reply to an earlier post on Nov 10, 2012 4:05:18 PM PST
"...the general rule is that you pay for your mistakes, and Amazon pays for it's (and it's carrier's)..."

Who has to pay for the two extra apostrophes? Surely only one was ordered.

Posted on Nov 10, 2012 4:16:36 PM PST
Cooper says:
What bothers me is not return shipping, which customer service seems very understanding about, but Lightning Deals, when you only have 15 minutes to research and checkout.

Then you look more closely at the item and if you decide you don't want it and go to cancel, it already says 'shipping soon' and you have to request cancellation, which you don't always get.

They should give you a few hours after you buy something to change your mind.

Or, they permit you to refuse shipments without charge. But you later discover they combined orders, and refused stuff you actually want with the item you don't.

In reply to an earlier post on Nov 10, 2012 4:38:41 PM PST
rlynow? says:
I'm pretty sure you'd be in the minority on wishing they didn't ship your items quickly. I know I don't want them to hold my order for a few hours just to be sure I really wanted it. Ever.

Also, regarding the refusing shipments issue, if the orders are combined, then you could always reorder the other items if you didn't need them immediately. Or buckle down and pay to return whatever you mistakenly ordered.

In reply to an earlier post on Nov 10, 2012 4:40:08 PM PST
>>>>
but Lightning Deals, when you only have 15 minutes to research and checkout.
<<<<

Many things make it to the Lightning Deals arena because they weren't selling when people had the chance to research them better.

Think of it as a clearance table, and usually clearance table sales are final. Act fast, or this junk will be gone (and in the dumpster)!

In reply to an earlier post on Nov 10, 2012 6:27:45 PM PST
Cooper says:
I can't reorder because I usually buy Lightning Deals.

And it's usually the LDs that go to shipping soon as soon as you place them.

And the deals are not always junk. I've got a lot of five star stuff at deep discounts. They're often loss leaders to peak your interest.

Posted on Nov 10, 2012 6:33:10 PM PST
Cooper says:
I've never paid return shipping to Amazon, as the item rarely matches the website description. One of the reasons for return that they will pay for.

When you use that too much they stop offering it. In which case the item does not work properly.

In any case, a call to customer service will usually get you a return shipping label. They are very understanding about knowing that when a vendor sells as many things as they do, they're not going to get it right all the time.

They also sell many items that are not brand new (think frustration free packaging).

In reply to an earlier post on Nov 10, 2012 8:51:17 PM PST
"They're often loss leaders to peak your interest..."

That sounds a little over the top to me.

In reply to an earlier post on Nov 10, 2012 10:29:28 PM PST
Katie says:
It's pique your interest, not peak. They taught us this in the third grade, sorry you missed it.

In reply to an earlier post on Nov 10, 2012 11:07:44 PM PST
Last edited by the author on Nov 10, 2012 11:11:42 PM PST
Cooper says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 10, 2012 11:39:35 PM PST
Katie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 11, 2012 12:02:02 AM PST
Last edited by the author on Nov 11, 2012 12:04:46 AM PST
Cooper says:
Somehow I think you got my point, bad grammar and all.

Yeah. I feel so foolish using the wrong term. With such a collection of intellects here. And last time I checked this was a shopping site, not an album cover. Now, don't you look foolish? Oh! But wait! Nobody can see me (or you) so I can't say I'm overly concerned about looking foolish.

But such a master of the language probably has an excuse for that, too...

No need to respond. Unless you have something to write on topic, that is.

Posted on Nov 11, 2012 1:01:37 AM PST
Corwin says:
I have a very important announcement to the people who argue about grammar on forums.

Everyone hates you.

Thank you.

Posted on Nov 11, 2012 2:20:20 AM PST
Sl Judge says:
Actually, we just had our first Amazon issue ever. We bought an item, but upon receipt, we learned that it had been advertised incorrectly. It was not the 2012, but yet a 2010 model. CS issued a prompt refund and offered to pay return shipping. We were upset to learn that they charged a $40 restocking fee on the item despite it being "their mistake". It took several emails and chats to get it straightened out. Yes, in this case where you order something and it is buyers remorse, Amazon should NOT pay for your shipping/restocking, but if it is their fault? By all means they should.

Posted on Nov 11, 2012 8:38:55 AM PST
Barbie says:
A few hours to change your mind? I like that they ship out quick. I don't like companies that take days before they even ship.

In reply to an earlier post on Nov 11, 2012 8:43:05 AM PST
Harobed says:
Warren, how much does Amazon pay you to be their biggest cheerleader?

In reply to an earlier post on Nov 11, 2012 8:44:48 AM PST
Harobed says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 11, 2012 8:54:11 AM PST
>>>>
Warren, how much does Amazon pay you to be their biggest cheerleader?
<<<<

Ha!

I've blasted them so many times, and given people advice on how to get additional compensation for their troubles that I wouldn't be surprised if someone told me that my picture was on Jeff Bezos' dartboard.

And I'm not even sure what I said here that you think is cheerleading for them, either.
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This discussion

Discussion in:  Gold Box forum
Participants:  17
Total posts:  31
Initial post:  Nov 10, 2012
Latest post:  Nov 17, 2012

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