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Trade-in-program


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Showing 1-3 of 3 posts in this discussion
Initial post: Nov 28, 2012 4:32:18 PM PST
Tom B says:
Kindle DX, Free 3G, 9.7" E Ink Display, 3G Works GloballyI received an email from Amazon offering the new Kindle Fire reader with a trade in credit for my 2yr old Kindle DX. Since it was never used, I returned it in the original box including the manual, pwr cord and cellophane protective cover. It was rejected and returned to me for not being "Like New", as I described. I re-inspected the returned reader to see if it was somehow damaged in transit and can not find one scratch, smudge..anything. There was no explanation given. Just returned!This has taken almost a month and has been a total waste of time! Maybe I will re-gift it..but am done with Amazon's trade-in-program forever!

Posted on Nov 28, 2012 4:57:34 PM PST
Last edited by the author on Nov 28, 2012 5:03:18 PM PST
It seems odd that they returned your Item without attempting to offer you a "downgrade" in the condition from "Like New" to "Good"--currently a difference of $8.

Did you allow the unit's battery to completely drain over the two year period? Most manufacturers recommend ~50% charge for built-in batteries prior to long-term storage.

If a unit with built-in battery is left uncharged for 2 years, this could produce "used" behavior and definitely not "like new" condition, due to greatly reduced capacity for non-use.

EDIT: more info..
"Items that don't meet the product description or eligibility criteria are considered not acceptable and will be subject to the Trade-In Return Terms and Conditions. Rejected Items that are eligible for return will be shipped to you within 14 days after receipt, at no cost to you. Rejection reasons and shipping progress tracking for the return package can be viewed from Your Trade-In Account."

http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_sib?ie=UTF8&nodeId=200302940
"Downgraded" items are items that are graded by us or the Merchant in a worse condition than what was specified during the submission.

In reply to an earlier post on Nov 28, 2012 5:11:40 PM PST
Tom B says:
Thanks, but I made sure it was fully charged when I returned it. My mistake was in not indicating that I would accept a lesser evaluation. I didn't think there would be any doubt about its condition.
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Discussion in:  Gold Box forum
Participants:  2
Total posts:  3
Initial post:  Nov 28, 2012
Latest post:  Nov 28, 2012

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