Recently, for no good reason, my keurig returns half the water to the reservoir whenever I brew a cup of coffee. I have to brew it twice to get one cup. Anyone know how to fix this?
Well, Keurig is now shipping my my third unit. The technician kind of got defensive when I pointed out that there are a number of bad reviews and discussions about this model and asked why keurig wasn't correcting the pump issues and pointed out that it made bad business sense to a) upset customers with apparently faulty products and b) to keep sending replacement units. I also asked her how many times will they keep sending me faulty units before they will finally either refund my money or send a better model (if one even exists). She wouldn't answer and just said to call back if I have problems. Finally, she said that there would be another department that would help me. I asked her if they have any existing policy, since I've heard of people on Amazon allegedly returning 4 or 5 faulty units, and she wouldn't answer just said to call back, and said that it was mostly due to customer error (using well water, not rinsing after making hot chocolate or using the My K-cup attachment, or not descaling every "2-3 months"). She also said that they recommend using distilled water, but it's funny because I don't recall reading that in the product literature and had I known that it needed distilled water to run perfectly, we probably wouldn't have purchased it. I have had ZERO issues at all with our Tassimo system.
Although I'm "pleased" that they are sending me another replacement, I personally have no trust in the Keurig brand and I don't think I would ever purchase another Keurig product based on my experiences, and what I've read here on Amazon.
At my work, we have had our Keurig for over 4 years, my boss only buys distilled water to put in it, up to 6 of us use it every day for at least 2-3 cups of coffee, tea, hot cocoa each a day, and I have only ever had to clean the bottom needle out using a paperclip and a cup of it's own brewed hot water for rinse. My other boss gave me is machine from home, and I cleaned out the needles, am going to de-lime it this afternoon to see if it works but it doesn't brew a full cup of coffee, made the kids' hot cocoa fine but not coffeee...Will update with progress...