just got me roku 2 xds in today and hooked it up. it see's my router and fully connects through to the internet. says i need to update my software before continuing with setup. it makes it to 97% everytime then tells me it cant connect to roku, try again later code 011. called up tech support which is in india somewhere like normal and got to talk with "donald". Nice guy but didnt know a thing. he took me through all his paperwork he had in front of him and none of it worked. He wanted to conference in amazon and return the product but i told him i was willing to wait a day to see if trying again later would actually work. Anyone else have this problem?
I just had the same problem. My linksys router had a built in firewall. I turned that off and was able to connect to Roku