Customer Questions & Answers
What is Customer Question & Answers?
Customer Questions & Answers allows you to connect with other customers to ask or answer questions about products. You can ask questions about a product or use your own expertise to answer other customers' questions.
What should I ask?
Ask questions specific to the product. This is a great opportunity to get feedback from other customers who have experience with the product. Ask a question that will capture this experience. For example:
What shouldn't I ask?
All posts must either be a question or an answer to a question. In addition, we reserve the right to remove questions/answers that include the following topics:
How do I ask a question?
On a product page, scroll to the "Customer Questions & Answers" feature. Enter your question in the text box and click "Ask".
How do I answer a question?
Answer questions directly within the "Customer Questions & Answers" feature on the product page by clicking "Answer this question". To answer more questions, click "See all questions" and sort the page by "Unanswered only" to show only unanswered customer questions for the product.
Why did "Customer Questions & Answers" replace Customer Discussions?
Customer Questions & Answers replaces Customer Discussions when we detect that customers have questions about the product. For products with a limited number of customer questions, we still display Customer Discussions.