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Customer Questions & Answers

What is Customer Question & Answers?

Customer Questions & Answers allows you to connect with other customers to ask or answer questions about products. You can ask questions about a product or use your own expertise to answer other customers' questions.

What should I ask?

Ask questions specific to the product. This is a great opportunity to get feedback from other customers who have experience with the product. Ask a question that will capture this experience. For example:

  • Does this camera take good quality pictures in low light?
  • How long does the battery last in this laptop while watching movies?
  • Does this computer have noisy cooling fans?

What shouldn't I ask?

All posts must either be a question or an answer to a question. In addition, we reserve the right to remove questions/answers that include the following topics:

If you need help with a specific order please see our Ordering Help page. For other issues, or to contact Customer Service, visit the Amazon.com Help department.

How do I ask a question?

On a product page, scroll to the "Customer Questions & Answers" feature. Enter your question in the text box and click "Ask".

How do I answer a question?

To answer questions, click "See all questions & answers" and choose questions you can answer from the "Unanswered questions" feature in the right column.

Why did "Customer Questions & Answers" replace Customer Discussions?

Customer Questions & Answers replaces Customer Discussions in product categories that have a high volume of product questions.