When you buy an item from a seller at Amazon Marketplace, you should be able to expect a high standard of customer service, both before and after you receive your order.

Returns

If you receive an item different than what was described, or that is clearly in worse condition than indicated, you must contact your seller directly to report the defect or damage within 14 days of receiving the shipment. You should be able to reach an amicable agreement with one another. If necessary, you can return your item to the seller for a refund. Please note that items purchased from Amazon Marketplace sellers need to be returned directly to the seller and not to Amazon.com.

To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within 30 days of shipment. If the item you purchased is a software title, it can only be returned in cases of defect, damage or if the item was different than described. When writing to the seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

As with the Amazon.com retail returns policy, there are no returns of 1) hazardous items that are gas-powered or contain flammable liquids and 2) computer laptops and desktops more than 30 days after delivery.

Shipping and handling charges for returning Marketplace items are borne by the buyer. To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Amazon.com strives to maintain a marketplace that is fair to both buyers and sellers. If you do not use a traceable method to return your item and the seller does not provide a refund to you, we may not be able to cover you under the A-to-z Guarantee.

Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service. If the seller's return address is a P.O. Box, you will need to ship USPS, but be sure to request signature confirmation and insurance for USPS shipments.

Refunds

Sellers can create full or partial refunds for buyers, including original shipping costs.

When you purchase an item via Amazon Marketplace, Marketplace Payments by Amazon charges your credit card and passes on payment--less a commission--to your seller. For you to secure a refund equivalent to your initial purchase price and shipping costs, your seller must request a refund via Marketplace Payments by Amazon.

In any case where a refund is necessary--such as when your seller is out of stock and cannot ship, or when you return an item--it is the responsibility of the seller to request that refund. We provide sellers with instructions about how to create refunds.

Sellers may issue full or partial refunds for an order.  If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund. 

Refunds are typically processed within one week of the seller's request. The funds will be deposited back in your credit card account, and Amazon.com will send you confirmation of the refund via e-mail.