|
|
Kindle Fire HD 7" Software Update Version 7.3.1
We have a new, free software update available for Kindle Fire HD
7”. The software update will be delivered wirelessly and includes
bug fixes and performance enhancements.
The software update will be delivered automatically when you
connect to a Wi-Fi network.
Download Version 7.3.1
This update automatically downloads and installs for most Kindle
Fire customers; however, you can initiate the software update from
your Kindle or manually download the software update via USB.
Before you begin, confirm your current software version:
- Swipe down from the top of the screen and tap More.
- Tap Device, and then tap About.
If you see a System Version other than 7.3.1_user_3140720,
follow one of the steps below to download the latest version:
To start the automatic download of a Kindle software
update:
- Charge the battery, and then connect to a Wi-Fi network.
- Swipe down from the top of the screen, and then tap Sync.
- The software update automatically downloads in the background
and installs after the download is complete and the device is
asleep.
To manually download a Kindle software update and
transfer it to your Kindle via USB:
- Download your software: Click the following
link to download the software update file directly to your
computer:
Download
Software Update
- Transfer software to your Kindle Fire: Turn
on your Kindle Fire and unlock the screen. Then, connect it to
your computer using a USB cable. Open the Kindle Fire drive (the
drive is typically displayed as a "device" icon), and then drag and drop the software update file into the Internal
storage folder. Do not drop the file into any other folder
on the Kindle drive.
- Monitor file transfer and disconnect: Check
your file transfer progress to ensure file transfer to your
Kindle is complete before disconnecting. After the file has
transferred successfully, disconnect the USB cable from your
Kindle and your computer.
- Start the software update: On the Home
screen, swipe down from the top and select More. Tap
Device, and then tap About. Then
tap Update Your Kindle. Your Kindle will
restart during the update. After the restart, you will see Your
Kindle is Updating.
- Once the update is complete and your
Kindle has restarted: If your software update was
successful, your System Version should now read 7.3.1_user_3140720.
Troubleshooting Update Issues
|
Symptom
|
Cause
|
Resolution
|
|
Kindle Edition with Audio/Video doesn’t play an audio or
video clip when selected.
|
Your book needs to be updated to a new
version to play an audio or video clip. |
Delete the book from your Kindle, and then download the
book again from the Cloud tab:
- From the Home screen, tap Books.
- Press and hold the book, and then tap Remove from
Device.
- Tap Cloud, and then tap the book to download
it.
|
|
Update Your Kindle is grayed out.
|
The update file is in the incorrect directory, or was not
transferred successfully.
|
Plug your Kindle back into your computer and verify the
update file is present in the Internal storage
folder.
|
| The file name for the software update is incorrect, or it
contains extra characters (for example, “(1)” is affixed to
the end of the file). |
You may have downloaded a duplicate software update file
to your computer. Remove the duplicate file from your
computer, and then download and transfer the software update
to your Kindle again. |
|
File download won't complete or doesn't appear to start.
|
Your firewall software may be blocking the download.
|
Verify that your firewall is set up to allow the file
transfer.
|
|
Internet Explorer may prevent downloads.
|
Right-click the download link and select save as
to save the file to your computer. If this method is
unsuccessful, complete the following steps to download as
an Administrator:
- From Start, right-click on the Internet Explorer icon.
- Select Run as Administrator.
- Return to this page and try the download again.
|
|
Received an error message when selecting Update
Your Kindle.
|
Incomplete download.
|
Redownload the installer from the Download your software
section of this page.
|
|
The software update file was renamed.
|
Delete the update file on your computer and Kindle, and
repeat the software update process above.
|
| Battery level insufficient |
Charge your battery greater than 40% and try
again. |
If you still can't update your Kindle software using the
instructions above or you encounter any difficulty with your
software update, please contact Kindle Support by clicking the
"Contact Us" button in the right hand column of this page. Download software updates for Kindle Fire HD 7"
|
|
