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Kindle Fire HD 7" Software Update Version 7.3.1

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We have a new, free software update available for Kindle Fire HD 7”. The software update will be delivered wirelessly and includes bug fixes and performance enhancements.

The software update will be delivered automatically when you connect to a Wi-Fi network.

Download Version 7.3.1

This update automatically downloads and installs for most Kindle Fire customers; however, you can initiate the software update from your Kindle or manually download the software update via USB.

Before you begin, confirm your current software version:

  1. Swipe down from the top of the screen and tap More.
  2. Tap Device, and then tap About.

If you see a System Version other than 7.3.1_user_3140720, follow one of the steps below to download the latest version:

To start the automatic download of a Kindle software update:

  1. Charge the battery, and then connect to a Wi-Fi network.
  2. Swipe down from the top of the screen, and then tap Sync.
  3. The software update automatically downloads in the background and installs after the download is complete and the device is asleep.

To manually download a Kindle software update and transfer it to your Kindle via USB:

  1. Download your software: Click the following link to download the software update file directly to your computer:

    Download Software Update

  2. Transfer software to your Kindle Fire: Turn on your Kindle Fire and unlock the screen. Then, connect it to your computer using a USB cable. Open the Kindle Fire drive (the drive is typically displayed as a "device" icon), and then drag and drop the software update file into the Internal storage folder. Do not drop the file into any other folder on the Kindle drive.

  3. Monitor file transfer and disconnect: Check your file transfer progress to ensure file transfer to your Kindle is complete before disconnecting. After the file has transferred successfully, disconnect the USB cable from your Kindle and your computer.

  4. Start the software update: On the Home screen, swipe down from the top and select More. Tap Device, and then tap About. Then tap Update Your Kindle. Your Kindle will restart during the update. After the restart, you will see Your Kindle is Updating.

  5. Once the update is complete and your Kindle has restarted: If your software update was successful, your System Version should now read 7.3.1_user_3140720.

Troubleshooting Update Issues


Symptom

Cause

Resolution

Kindle Edition with Audio/Video doesn’t play an audio or video clip when selected.

Your book needs to be updated to a new version to play an audio or video clip. Delete the book from your Kindle, and then download the book again from the Cloud tab:
  1. From the Home screen, tap Books.
  2. Press and hold the book, and then tap Remove from Device.
  3. Tap Cloud, and then tap the book to download it.

Update Your Kindle is grayed out.

The update file is in the incorrect directory, or was not transferred successfully.

Plug your Kindle back into your computer and verify the update file is present in the Internal storage folder.

The file name for the software update is incorrect, or it contains extra characters (for example, “(1)” is affixed to the end of the file). You may have downloaded a duplicate software update file to your computer. Remove the duplicate file from your computer, and then download and transfer the software update to your Kindle again.

File download won't complete or doesn't appear to start.

Your firewall software may be blocking the download.

Verify that your firewall is set up to allow the file transfer.

Internet Explorer may prevent downloads.

Right-click the download link and select save as to save the file to your computer. If this method is unsuccessful, complete the following steps to download as an Administrator:

  1. From Start, right-click on the Internet Explorer icon.
  2. Select Run as Administrator.
  3. Return to this page and try the download again.

Received an error message when selecting Update Your Kindle.

Incomplete download.

Redownload the installer from the Download your software section of this page.

The software update file was renamed.

Delete the update file on your computer and Kindle, and repeat the software update process above.

Battery level insufficient Charge your battery greater than 40% and try again.

If you still can't update your Kindle software using the instructions above or you encounter any difficulty with your software update, please contact Kindle Support by clicking the "Contact Us" button in the right hand column of this page.

Download software updates for Kindle Fire HD 7"