Customer Reviews

Who can write Amazon.com customer reviews?

Anyone registered as an Amazon.com customer is entitled to write customer reviews.

Does the reviewer have to buy the item from Amazon.com?

No. It doesn't matter where an item was purchased, or if it was a gift, or if the reviewer just borrowed it for a weekend. If someone feels moved to write a review of an item, and they are a registered Amazon.com customer, they are welcome.

In what order do customer reviews appear on a detail page?

The default display for customer reviews is in order from newest to oldest. On most detail pages, however, you will see one or two "Spotlight Reviews" at the beginning of the customer reviews section. One can also sort customer reviews by different criteria. Spotlight Reviews and sorting criteria are covered in the next two sections.

What is a Spotlight Review?

Spotlight Reviews are based on how well the review was written and how helpful it was deemed by our customers. We surface them on the site so that you can get good information quickly. Spotlight Reviews are calculated on a daily basis for most items in our catalog with customer reviews.

How do I find the newest customer review? The oldest? Highest or lowest rating?

After the first few customer reviews on a product detail page, you will find a link like this:

This link will take you to a new page where you'll be able to sort reviews by Most Helpful or Newest First and view all reviews with a certain star rating.

How long do customer reviews stay on the site?

Indefinitely. There is no expiration date on customer reviews.

Can Amazon.com customer reviews be removed?

For guidelines on submitting reviews, please visit our Community Guidelines Help page.

Who do I contact for issues with customer reviews?

Please click the Contact Us button on any Help page to reach Amazon Customer Service via phone or e-mail.

Do you have suggestions on how to improve the content of this page? Please e-mail vendor-help@amazon.com.