Condition Guidelines

Buying used and collectible items from an Amazon seller is as easy as buying directly from Amazon.com. To help you make the best buying decision, click the type of product you're interested in below to see the conditions sellers use to describe their items:

General Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

Note: "Refurbished," "Used – Good," and "Used – Acceptable" can be used only where noted as acceptable within specific categories.

  • New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
  • Refurbished: Used only if noted within specific categories. A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
  • Used - Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
  • Used - Good: Used only if noted within specific categories. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
  • Used - Acceptable: Used only if noted within specific categories. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Category-Specific Condition Guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the General Condition Guidelines.

Books - New and Used

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: A brand-new, unused, unread copy in perfect condition. The dust cover and original protective wrapping, if any, is intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition.
  • Used - Like New: Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
  • Used - Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
  • Used - Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
  • Unacceptable: Includes missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Books - Collectible

The General Condition Guidelines do not apply to collectible books.To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector such as first editions and first printings; signed, inscribed or scare copies; and advance reading copies and uncorrected proofs of out-of-print books. The following conditions apply for Collectible Books:

  • Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws
  • Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping.
  • Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
  • Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Camera & Photo

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: The original manufacturer's warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
  • Used - Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
  • Used - Good: On the 1 to 10 point used-equipment scale, this item must be an 8 or better.
  • Used - Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better
  • Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is unacceptable.

Note: Buyers outside the U.S. cannot purchase cameras or photography items from Amazon sellers.

Cell Phones & Accessories

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: The original packaging and all original accessories are intact.
  • Used - Very Good: Some signs of wear and tear are visible.

Computers

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: The original packaging and software are intact.
  • Used - Acceptable: The box and nonessential instructions may be missing or damaged. Discs for installed software are included.

Note: Buyers outside the U.S. cannot purchase computer items from Amazon sellers.

Electronics

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."

Note: Buyers outside the U.S. cannot purchase electronic items from Amazon sellers.

Home & Garden

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."

Note: Buyers outside the U.S. cannot purchase home and garden items from Amazon sellers.

Industrial & Scientific

Industrial & Scientific products may be listed in "New" condition only.

Ink & Toner

All ink and toner cartridges should be listed as "New," with "Remanufacturer," "Compatible," or "Refilled" in the title.

Note: Amazon prohibits the sellers from listing ink and toner cartridges in "Refurbished" or "Used" condition.

Music - New and Used

Music formats include vinyl, magnetic tape, and disc. In addition to the General Condition Guidelines, the following guidelines apply:

  • Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. Packaging may have a remainder cut-out, which should be noted in the listing comments.
  • Used - Very Good: The packaging, cover art, liner notes, or inclusions may show limited signs of wear.
  • Used - Good: The item or packaging may have identifying markings from its owner.
  • Used - Acceptable: The item plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing items in the listing comments.

Music - Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging.

Seller comments for collectible music should include the following:

  • Further detail on condition or completeness of item and packaging.
  • Notes about the presence of signatures, inscriptions, or other personalization.

Musical Instruments

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."

Office Products

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."

Note: Buyers outside the U.S. cannot purchase office products from Amazon sellers.

Outdoor Living

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."

Software & Computer Games

Only full retail versions of software may be sold on Amazon.com.

Note: All products in Software & Games with the condition type "Used" will be listed as "Open Box."

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: Includes the original Universal Product Code (UPC).
  • Open Box - Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible.
  • Open Box - Good: Original UPC should be visible.
  • Open Box - Acceptable: Original UPC, the original jewel case, or both are missing.

Note: Buyers outside the U.S. cannot purchase software or computer games from Amazon sellers.

Tools & Hardware

In addition to the General Condition Guidelines, the Tools & Hardware category accepts the following condition types:

  • Refurbished
  • Used - Good
  • Used - Acceptable

Note: Buyers outside the U.S. cannot purchase tools and hardware items from an Amazon seller.

Toys & Baby

Toys and game products may be listed “New” or “Collectible” condition only. Baby products may be listed in “New” condition only.

Toys & Baby - Collectible

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique. The General Condition Guidelines do not apply to the Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

  • Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
  • Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Video, DVD, & Blu-ray Discs - New and Used

In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD, and Blu-ray discs:

  • Used - Like New: Any codes for digital copies or downloadable content must be included and unused.
  • Used - Acceptable: A product with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged. The cover art, liner notes, or other inclusions may be marked, or one or all of these items may be missing. The seller must note any missing inclusions in their listing comments. Combination sets may not be listed with missing discs. If a digital copy is missing, this should be noted in the condition notes. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, disc, or packaging may have identifying markings from its owner.

Video, DVD, & Blu-ray Discs - Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector (e.g., signed or inscribed or scarce).

Seller comments for collectible media should include the following:

  • Further detail on the condition or completeness of item and packaging.
  • Notes about the presence of signatures, inscriptions, or other personalization.

Video Games

Unless otherwise specified, all video game items sold on Amazon.com are assumed to be U.S. market products.

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Used - Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used -Acceptable: It must be noted whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used -Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.

Watches

All watches must be in “New” condition. Sellers may not sell used products in this category.