Kindle Return Policies

Returning Kindle Books

Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within seven days of the date of purchase. Once a refund is issued, you'll no longer have access to the book. To request a refund and return content, visit Manage Your Content and Devices , select the Actions button next to the title you'd like to return, and select Return for refund, or contact customer service.

Canceling Kindle Subscriptions

Subscriptions to titles in our Newsstand (magazines, newspapers, and blogs) can be canceled at any time. You can update, cancel, or reactivate subscriptions in Manage Your Content and Devices . For more information and instructions, go to Kindle Magazines and Newspapers.

Return Policy for Apps, Music, and Video

Purchases from the Amazon Appstore for Android, the Amazon MP3 store, and the Amazon Instant Video store are not returnable after purchase. To learn more, go to:

Returning Kindle Devices

You can return any Kindle device you purchased directly from Amazon.com for a full refund within 30 days of the day you received it as long as it's in new condition and the return is in accordance with our return policy.

Note:

  • If you want to return your Kindle device for a refund, and you purchased your Kindle from a third-party retail store, you must return your Kindle to the retailer where you made the purchase according to the retailer's return policies.
  • If you purchased a Kindle device from a kiosk in a retail store, mall, airport, or similar, you can return it to Amazon.com within 30 days from the date of purchase for a full refund by calling 1-888-280-4389.

Partial refunds / restocking fees

If You Return You'll Receive
Kindle device within 30 days from receipt of shipment 100% of the item's price
Kindle device past the return window, but within 60 days from receipt of shipment 80% of the item's price
Kindle device over 60 days from receipt of shipment 0% of the item's price

To return your Kindle from Amazon.com:

  1. Prepare Kindle for shipping: Turn off the wireless connection and place your Kindle in the original packaging. You may still return the Kindle if the box has been opened. It is not necessary to include the manual or accessories.
  2. Print a mailing label: Visit the online Returns Center on Amazon.com or contact Kindle Support for assistance with your return. Your Kindle must be returned to Amazon.com using a trackable shipping method.
  3. Give return package to the shipper: Please wrap the package securely, attach the return label you printed to the package, and take your return package to a drop-off location for the shipper indicated on the label.

About Your Refund

When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. All refunds are subject to our refunds policy. View completed refunds by visiting the Order Summary in Your Account https://www.amazon.com/your-account.

Note about pre-paid mailing labels and shipping cost refunds: Return shipping costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our refunds policy.

Note about returning the Kindle from outside the U.S.: Kindle batteries are considered "Small Lithium Batteries in Equipment" under international regulations and when shipped individually do not require any special labeling or documentation.

Exchanging Kindle Book Gifts

Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance. To request an exchange, click the Contact Us button on the right side of this page to reach us via phone, e-mail, or chat. Please make sure to include the gift order number of the item you wish to return in your request (located at the bottom of your gift notification e-mail).

Warranty Service

Whether you bought your Kindle through Amazon or in a retail store, your Kindle is covered by a One-Year Limited Warranty. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines.

You can return any Kindle you purchased directly from Amazon.com for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy.
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