During the trade-in submission process you'll be asked to choose the condition of your item. The condition description allows you to review the criteria specific to the condition you select. Upon receipt, your item will be verified using the same criteria based on the condition you selected when submitting the trade-in.
For Electronics items, check the product title, model number, color, and all relevant accessories. The item you wish to trade in must exactly match with what is displayed on the website and described in the product technical details.
To trade in your laptop, locate your laptop's manufacturer/brand and processor/CPU. Manufacturer/brand is noted on the external case and displayed during the laptop's start-up screen(s). The processor/CPU (usually Intel or AMD) is found on a sticker near the keyboard and/or in the laptop's system properties (from the start menu, right click Computer, then click Properties.
To ensure customer privacy, Amazon.com or the merchant will wipe the data of any accepted items with on-device storage upon inspection. However; please erase all personal data prior to shipping and restore your device to factory settings when possible.
If a SIM card is discovered in the cell phone, the SIM card will be destroyed upon acceptance of the item.
To find the eligibility criteria for your item, go to Product Condition Criteria.