About Electronics Trade-Ins

When trading in an electronics item, check the product title, model number, color, and all relevant accessories. The item you wish to trade in must exactly match what's displayed on the website and described in the product technical details.

To ensure customer privacy, Amazon.com or the merchant will wipe the data of any accepted items with on-device storage upon inspection. However; please erase all personal data prior to shipping and restore your device to factory settings when possible. If a SIM card is discovered in the cell phone, it will be destroyed upon acceptance of the item.

Electronic Trade-in Options Information or Next Steps
Laptop Locate the manufacturer/brand and processor/CPU. Manufacturer/brand is noted on the external case and displayed during the laptop's start-up screen(s). The processor/CPU (usually Intel or AMD) is found on a sticker near the keyboard and/or in the laptop's system properties (from the start menu, right click Computer, then click Properties).
Unlocked cell phone Unlocked devices do not come with subscriber contracts. Unlocked cell phones are compatible with GSM (Global System for Mobiles) carriers like AT&T and T-Mobile. An unlocked phone can recognize a SIM card from any GSM network and use that network to make calls, send messages, and other forms of data.

Note: Unlocked cell phones will not work with CDMA (Code Division Multiple Access) like Sprint, Verizon, Boost or Virgin.

To learn more, see Unlocked Cell Phones

Locked cell phone A locked phone will work with the carrier who is locked to the phone.

To find the eligibility criteria for your item, go to Amazon Trade-in Program.