File an A-to-z Guarantee Claim

You can file an A-to-z Guarantee claim in the Orders section of Your Account if you purchased physical goods or eligible services from a third-party seller on the website.

To file an A-to-z Guarantee Claim:
  1. Go to Your OrdersYour Orders.
  2. Locate your order in the list and click File/View Claim.
  3. Enter the required information and click Report problem.

    File an A-to-z Guarantee Claim four step infographic. Step 1 Go to Your Account, then Your Orders. Step 2 Locate your order, then click File View Claim. Step 3 Select a reason for the claim and enter required information. Step 4 Review the claim, then click Report problem.
For more information on the A-to-z Guarantee, go to About A-to-z Guarantee.

Note: A-to-z Guarantee claims typically take 1-2 weeks to process.