The Online Returns Center allows gift recipients to return items even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.
Need to return a gift?
To return a gift:
Select Return a gift and sign-in with your Amazon account.
Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you wish to return.
Enter the quantity of items you want to return (if applicable), and a return reason from the drop-down menu. For items sold by a third-party seller, you'll see "Submit return request." Some Amazon sellers review return requests before authorizing them.
Select your return shipping options and how you'll obtain your return label. Each return label is assigned to a specific return.
Note: If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return a Package at an Amazon Locker.
Note: A-to-z claims for gifts purchased from a third-party seller must be filed by the original purchaser, not the gift returner. If you need to file a claim for a gift return, please contact the original purchaser or Amazon Customer Service.
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