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Partnered Carrier Options

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This page provides information on the Amazon Partnered Carrier options available to FBA sellers for both small parcel and LTL/FTL shipments.

Small parcel deliveries (SPDs) consist of units packed in individual boxes and individually labeled for delivery.
Amazon Partnered Carrier learn more
  • UPS
Less Than Truckload/Full Truckload* (LTL/FTL) shipment combines individual boxes on pallets for delivery.
Amazon Partnered Carrier learn more

*Non-Amazon Partnered LTL/FTL shipments require a delivery appointment.

  • To schedule a delivery appointment, download the FBA Booking Form, fill it out and e-mail it to your carrier. Most of the shipment information is found in the Summary of the shipping workflow.
  • Have your carrier create an account and log into our Carrier Appointment Request Portal and supply them with a copy of the User Manual for Carriers.
  • The fulfillment center will respond to your carrier within 24 hours to determine the best delivery time.

Amazon-Partnered Carrier (SPD)

Amazon-partnered carriers offer deeply discounted rates, and the cost is billed to your account as an "Inbound Transportation Charge." We will provide a shipping label you can print that you use with our carrier. The rates apply to deliveries within the 48 contiguous United States. You can cancel up to 24 hours after approving the charges.

After you've completed your shipment, give your box to your regularly scheduled UPS pick-up driver or take the package to a local UPS location.

Note: UPS has regularly scheduled web server maintenance every Sunday between 10 a.m. and 12 p.m. ET. During this maintenance period, UPS labels may not be available for FBA merchants using Amazon Partner Carrier shipments to fulfillment centers. If you encounter problems creating a UPS shipment with the Amazon Partner Carrier label during this time, try again after the maintenance period.

For more information regarding loss and damage claims, please see the FBA Lost and Damaged Reimbursement Policy.

Amazon Partnered LTL/FTL (Partial Truckload/Full Truckload) Carrier

Amazon Partnered Carriers offer discounted rates to eligible sellers, and the cost is billed to your account as an "Inbound Transportation Charge." If your total shipment weight is more than 150 lb., you should consider using a Partnered Less Than Truckload (LTL)/Full Truckload (FTL) carrier for cost savings. Sellers enabled for Amazon Partnered LTL/FTL will have the option to choose it as their shipping method when creating an inbound shipment.

Eligibility

To be eligible to use an Amazon-Partnered LTL/FTL carrier, you must have a dock or forklift to enable placing pallets on a truck and be able to support a truck coming to your pickup address or use the Lift Gate Service described below. You will need to provide a freight-ready date, a pallet count with the weight of each pallet, and the product freight class. If you do not know your product’s freight class, the Amazon Partnered LTL/FTL carrier will estimate it for you.

LTL Lift Gate Service

If you don’t have a dock door or a forklift, you can still take advantage of the Partnered LTL service by requesting lift gate service from the carrier. Although all Partnered LTL carriers support lift gates, they do lift-gate pickups only a few days a week, which could delay the pick-up time. To participate:

  • YOU create a shipment in Seller Central and select "Less than Truckload (LTL)" under Shipping method and "Amazon-Partnered Carrier" under Shipping carrier
  • YOU must keep your shipment under 12 pallets and 20,000 lbs. so your shipment qualifies as LTL and not FTL (Full truckload)
  • WE assign a carrier and create a Bill of Lading, which you will be able to access in Seller Central
  • YOU contact the carrier and request they send a truck with a lift gate
  • YOU schedule a pick-up time with the carrier that is convenient for you
  • YOU palletize the shipment and be able to move the pallets to the truck when it arrives (carrier will not have the manpower to move your pallets to the truck)

Scheduling Pickup

Amazon has over 20 different Carriers participating in the Partnered LTL/FTL program. When you create shipment and choose to use Partnered LTL/FTL program, we provide an estimated shipping charge and estimated pick-up date based on the characteristics of your shipments (number of pallets, weight, freight class etc.) and the freight-ready date you provide.

  • Pallets must be ready the morning of the freight-ready date. You should have the exact number of pallets as confirmed during the time of estimate acceptance.
  • 26 pallets is the current limit for any single partnered shipment.
  • The pick-up date will be on the freight ready date, or 2 days from when the estimate is accepted, whichever is greater.
  • Shipments with more than 12 pallets could be rolled into a FTL shipment, which may be more cost effective and have better transit times than a LTL shipment. But FTL shipments may require additional lead time to be picked up as the carriers will need to secure the delivery appointment at the fulfilment centers first before they can come pick up your shipment.
  • You are required to give the carrier the Amazon generated Bill of Lading (BOL), which will be available in the shipment creation workflow on the day of your pickup.
  • If you discuss your pick-up appointment with the carrier, you should refer to your shipment by the Amazon Reference Number (ARN), which can be found on your BOL. ARN is different than your FBA shipment ID. Carriers don’t have access to your FBA shipment ID. You can also find the Amazon Reference ID in the Summary section of the shipment creation workflow on the day of pick up.

  • The LTL pick-up date can be tracked in the Shipping Queue.

Rates and Charges

Discounted rates only apply to deliveries within the 48 contiguous United States. Actual shipping costs may vary from any estimates, and you are responsible for the actual costs. All Amazon Partnered Carrier charges (Small-parcel, LTL and FTL) are summarized each month on your Settlement report as a single line item.

In the shipment creation work flow, you will be asked to enter the number of stacked or unstacked pallets you plan to ship, so we can send the right-sized truck and accurately calculate the lowest possible rate.

Note: Using stacked pallets provides the most optimized rate. Rates may be higher for unstacked pallets in some cases. If you select stacked pallets in the workflow, the carrier will arrive prepared to load stacked pallets. A subsequent decision to use unstacked pallets may lead to delay and additional cost.

For more information regarding loss and damage claims, please see the FBA Lost and Damaged Reimbursement Policy.

Canceling an Amazon Partnered Carrier

You can cancel up to one hour after approving estimated charges by going to your Shipping Queue and following these steps:

  1. Locate the shipment and click the Work on Shipment button.
  2. Click the Provide Details tab.
  3. Click the Void Charges button.

Important: Canceling the shipment does not cancel the charges. You must follow the Canceling an Amazon Partnered Carrier instructions above to ensure no pickup is made and charges will not apply. If one hour has passed since approving charges, you will not be able to cancel those charges or receive a refund for them.

Amazon Marketplace Web Service

Amazon Partnered Carrier options are also available through Amazon Marketplace Web Service (Amazon MWS). For more information about Amazon MWS, see Amazon Marketplace Web Service Overview.

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Seller Support

Please use the e-mail address associated with your Amazon.com Seller account.