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Critical Software Update for Kindle E-Readers

In order to continue to download Kindle books from the Cloud, access the Kindle Store, and use other Kindle services on select Kindle e-readers, you may need to manually download the latest software version and transfer the update to your device via USB cable.

If you did not update your device by March 22, 2016, you will receive the following message, or similar, on your device and will be unable to connect wirelessly: Your Kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists, please restart your Kindle from the Menu in Settings and try again. If you see this message on your device on or after March 22, 2016, you will need to manually install the latest software update for your device in order to resume normal functionality. See below for details.

Kindle E-Readers that Require Updates

The following devices require the latest software version, which will need to be transferred via USB. If you are not sure which Kindle e-reader you have, refer to Which Kindle E-reader do I have?

Device and Year Software Version Your Device Needs How to Update

Kindle 1st Generation (2007)

1.2.1 Transfer via USB

Kindle 2nd Generation (2009) *

2.5.8 Transfer via USB

Kindle DX 2nd Generation (2009) *

2.5.8 Transfer via USB

Kindle Keyboard 3rd Generation (2010)

3.4.2 or higher Transfer via USB

Kindle 4th Generation (2011)

4.1.3 or higher Transfer via USB

Kindle 5th Generation (2012)

4.1.3 or higher Transfer via USB

Kindle Touch 4th Generation (2011) or higher Transfer via USB

Kindle Paperwhite 5th Generation (2012) or higher Transfer via USB

* For these devices, even if your device is running software version 2.5.8, if you have not connected to wireless (2G/3G) since October 5, 2015, you will need to manually install the latest software file from Amazon.

Important: The following devices do not require an update:
  • Kindle Paperwhite (6th Generation)
  • Kindle (7th Generation)
  • Kindle Voyage (7th Generation)
  • Kindle Paperwhite (7th Generation)
  • Fire tablets (any generation)

Transfer & Install the Latest Software Update

To manually download and install the latest software update:

  1. From your computer, download the applicable software update file for your device:
  2. Turn your Kindle on and connect it to your computer using the USB cable.
  3. Drag and drop the software update file from your computer into the Kindle drive.
    Important: Do not drop the software update file into one of the folders within the Kindle drive.
  4. Monitor the file transfer. After the file has transferred successfully, eject the Kindle to safely disconnect it from your computer.
  5. Disconnect the USB cable from your Kindle and your computer.
  6. On your Kindle, start the software update:
    1. From the Home screen, select or tap the Menu icon, and then select Settings.
    2. Select or tap the Menu icon again, and then select Update Your Kindle.

      Note: This option will be greyed out if the most recent update was already installed or if the file transfer was not successful.

    3. Tap OK to perform the update.

      Note: Your Kindle may restart multiple times during the update. Your may also see Your Kindle is Updating on the screen.

Once the update is complete, your Kindle should automatically restart and you should once again have access to the Cloud, the Kindle Store, and other Kindle services on your device.

Deregister Your Kindle E-Reader if You No Longer Have It

If you no longer have your Kindle e-reader, you can deregister the device from Manage Your Content and Devices.

To deregister your device:

  1. Go to Manage Your Content and Devices.
  2. Select the Your Devices tab, choose the device you want to deregister, and then click Deregister.
  3. Click Deregister again to confirm.

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