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About Product Safety at Amazon

The Product Safety Team at Amazon works to protect Amazon customers from risks of injury associated with products offered on Amazon by looking into and taking action on reported safety complaints and incidents.

Product Safety

Amazon monitors the products sold on our website for product safety concerns. In concerning situations, we may remove the product from the website, reach out to sellers and manufacturers for additional information, place relevant warnings on the product detail page, or take other actions depending on the situation.

We may also report product safety concerns to applicable government agencies in order to bolster their safety data and help facilitate any necessary recalls.


Amazon monitors public recalls alert websites and also learns of recalls directly from manufacturers and vendors. When we learn of a recall, we suspend all impacted product offerings from our website and quarantine any related inventory in our fulfillment centers. We also reach out to any customers that previously purchased impacted products (and any seller that may have offered such products) to inform them about the recall.

If you have a specific question regarding a product recall, please contact the product manufacturer directly. If the manufacturer can't be reached, please contact the seller of the item. For more information about third party sellers on, go to: About Ordering from a Third-Party seller. For Amazon-owned brands (such as Amazon Elements, AmazonBasics, Kindle, and Pinzon), please contact Amazon Customer Service.

For information on current and past recalls, please see the following external sites:

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