Welcome to the Fulfillment by Amazon (FBA) online manual. The online manual is divided into five sections that can be accessed through the five tabs above from any page within the FBA help manual. Below is an overview of Amazon's fulfillment services accessible through FBA. On this page you will find:
You can leverage our fulfillment networks and expertise so that your customers and your business benefit. You send your products to Amazon fulfillment centers, and we pack and ship them and provide customer service.
Eligible for free shipping on qualifying orders and Amazon Prime: Amazon customers love FREE Shipping and Amazon Prime, and these delivery options are available for your Amazon.com listings.
Competitive pricing: Your FBA listings on Amazon.com are sorted by product price with no shipping costs because your products are qualify for free shipping on eligible or Prime.
Trusted customer service and returns: FBA listings are displayed with the "Fulfillment by Amazon" logo, so customers know that packing, delivery, customer service, and returns are all handled by Amazon.
Fulfill orders from other channels: FBA can fulfill your orders from other sales channels using your inventory stored at an Amazon fulfillment center. You manage your inventory through a simple online user interface and can direct us to return the inventory at any time.
And More: Your customers also benefit from a growing assortment of other benefits, such as gift wrapping and an up-to-the-minute countdown for One Day Shipping.
How to use FBA
FBA in Action
Using FBA is easy for you and your customers.
Step 1: You send your products to Amazon.
You send your new or used products to Amazon's fulfillment centers.
Upload your listings to Seller Central.
Let Amazon fulfill all or part of your inventory.
Print PDF labels provided by Amazon or use FBA's Label Service.
Use Amazon's discounted shipping or select your own carrier.
Step 2: Amazon stores your products.
Amazon catalogs and stores your products in our ready-to-ship inventory.
Amazon receives and scans your inventory.
We record Unit dimensions for storage.
You monitor inventory using our integrated tracking system.
Step 3: Customers order your products.
Amazon fulfills orders placed directly on Amazon.com or fulfillment requests you submit for sales not on Amazon.
Your listings rank by price with no shipping costs because they qualify for free shipping on eligible orders.*
Amazon Prime* members can upgrade shipping options for your eligible FBA listings.
*Excludes Multi-Channel Fulfillment orders from other websites and services including Amazon Webstore and Checkout by Amazon.
Step 4: Amazon picks and packs your products.
Fulfillment by Amazon picks your products from inventory and packs them for delivery.
Amazon locates your products using our advanced web-to-warehouse, high-speed picking and sorting system.
Customers can combine your orders with other products fulfilled by Amazon.
Step 5: Amazon ships your products.
Amazon ships the products to your customers from our network of fulfillment centers.
Amazon ships customer orders using the method they choose.
We provide tracking information for customers.
For orders on Amazon.com, customers can contact us for customer service.
How to get started with FBA
FBA Quick Start
You can add Fulfillment by Amazon to your Selling on Amazon account quickly and easily following these simple steps:
Go to Inventory > Manage Inventory
Select a product you would like to include as an FBA listing by checking the box next to it in the far left column.
From the Actions pull-down menu, select "Change to Fulfilled by Amazon"
On the next page, click the Convert button.
Follow the directions for creating your first shipment.