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General Returns Policy
Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as Kindle, toys, electronics, magazines, etc.). Returns Policy OverviewYou may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have an Amazon private label product or other product that is eligible under a warranty issued by Amazon, you can always choose to exercise your rights under that warranty rather than going through our General Returns Policy. Items that are Not ReturnableAmazon.com does not accept returns of the following items:
Note: If you need to return digital content such as Kindle content, see our Digital Content Returns help page. Calculating Your RefundThe following conditions and exceptions apply, as do those listed on the Product Specific Policies pages. Partial refunds/Restocking Fees
If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected. Receiving a RefundWe'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us. For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). This time period includes:
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help. How Refunds are Issued
Amazon may determine that a refund can be issued without requiring a return. You will be notified in the Online Returns Center or by a Customer Service Associate if we do not require that you mail your item back for a refund. Please see the Conditions of Use. *Gift Returns: The type of refund or credit you received depends on how to the gift was purchased and how it was returned. Visit our Gift Returns information for more about gift refunds. ExchangesIf you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary. Items Purchased from Other SellersAs the Amazon.com website offers items for sale both by Amazon.com and by other sellers, it is important in the returns process to know from whom the item was purchased.
If the item to be returned was not sold or fulfilled by Amazon.com, you will need to contact the seller directly or follow the specific sellers's return instructions found in the order summary of Your Account. (Note: Orders from sellers that are shipped by Amazon.com through the Fulfillment by Amazon program are subject to the Amazon.com returns policy.) For more about seller return policies and additional instructions, visit our Seller Returns help page. If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee. Subsidiaries Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available. Amazon Private Label Brand ReturnsKindleYou can return your Kindle for a full refund within 30 days of the day you received it as long as it is in new condition and returned with all the original packaging, manuals, and accessories. Your Kindle is not eligible for return and refund after the 30-day return period has expired. Read the full Kindle Returns Policy. AmazonBasicsOur standard return policy applies to AmazonBasics orders. However, if you have trouble with your AmazonBasics product after the return timeline has passed, please contact Customer Service. We'll be happy to help you in any way we can, including taking advantage of your AmazonBasics warranty. Additionally, if you have an AmazonBasics product that is eligible under your AmazonBasics warranty, you can always choose to exercise your rights under that warranty rather than going through our General Returns Policy. Large Items Shipped By Specialty CarriersWe are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, you visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund. In-Store ReturnsItems purchased from Amazon.com cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Amazon Merchants such as Eddie Bauer or Macy's are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information. Using our Return Mailing LabelThe return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item. Gift ReturnsThe online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds. |
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