Amazon Instant Video Support

The Amazon Instant Video store has thousands of high-quality TV shows, movies, and more to buy or rent. We provide many different options for enjoying your videos so you can choose the option that works best for you. We also offer top movies and TV shows in HD.

For help with Prime instant videos, click here.

Frequently Asked Questions

What's the difference between Prime Instant Video and Amazon Instant Video?

Amazon Instant Videos are available to rent or buy from the Amazon Instant Video store. Prime instant videos provide unlimited streaming of thousands of movies and TV shows at no additional cost with a paid annual Amazon Prime membership.

Not all videos available in the Amazon Instant Video store are available in the Prime instant video catalog.

Learn more: Prime Instant Videos Help | Finding Prime instant videos

My video isn't in my Video Library.

If your video isn't located in Your Video Library, check Your Digital Orders to verify the order has completed successfully. Please also be sure you're logged in with the same email address and password used to purchase your video.

Learn more: Troubleshooting Amazon Instant Video Orders

What's the difference between streaming and downloading?

Streaming Amazon Instant Video allows you to watch a video through your web browser or compatible Internet connected TV, Blu-ray player or set-top-box. Downloading an Amazon Instant Video allows you to watch a video on your Kindle Fire, PC or Mac computer without an Internet connection.

Learn more: Unbox Help | Downloading to Kindle Fire

How can I download a video?

We recommend streaming Amazon Instant Videos so you can watch your video immediately. To download an Amazon Instant Video to Kindle Fire, click Download after purchase and your video will be stored in your device Library. You can also download videos you own from Your Video Library at any time.

Learn more: Amazon Unbox Help | Amazon Instant Video on TiVo Help

Can I watch an Amazon Instant Video on my iPad or iPod?

At this time, Amazon Instant Video cannot be watched on an iPad or iPod. You can watch Amazon Instant Videos from your Mac or PC, Kindle Fire or Internet-connected TV or Blu-ray player.

Learn more: Ways to Watch

Can I return Amazon Instant Video content?

Amazon Instant Video content is not returnable after purchase. If you're having difficulty accessing, watching, or downloading your video after purchase, please contact us.